Customer Service Manager
Resume:
Gwen Edmond
Trotwood, OH *****
*********@*****.***
Objective
Seeking a position as a Customer Support Representative to utilize the
knowledge I have obtained as a customer service representative/manager for
the past 16 years to further assist and promote the customer service
industry.
Key Skills and Qualifications
Organizational Skills People Oriented Initiator Attention to Detail
Positive Attitude Problem Solving
Computer Skills - Customer service software
Hard worker, quick learner, and ability to assume responsibility
Polite, respectful, and courteous manners
Responsible, dependable, punctual; take pride in work
Education
Ohio Institute of Photography & Technology
Dayton, OH
Associate of Applied Science Degree
Sinclair Community College
Dayton, OH
Associate of Applied Science Degree
Major: Computer Information Systems
Experience
2014 - Present Synchrony Financial
Kettering, OH
Handle and resolve customer questions
Process payments in terms of checks and credit cards
Responded to a large volume of telephone inquiries from cardholders in a
courteous and professional manner
Provided customers with approvals and denials of credit, reinstated
accounts, opened as well as closed accounts
2013 - 2014 Bon Ton
Fairborn, OH
Folded and packed goods and merchandise for delivery to consumer
Thorough understanding of assembling finished products into boxes or
containers for shipping
Great attention to detail with accuracy
Able to work efficiently in a fast-paced environment
2000 - 2011 DDP, INC.
Dayton, OH
Customer Support Manager
Provide support for various telecommunications software to our customers
Debug telecommunications software
Debug Accounts Payable/Accounts Receivable software
Supervise employee production in our network
1998 - 2000 DDP, INC.
Dayton, OH
Customer Support Representative
Provided support for various programs to our customers
Debugged telecommunications software
Debugged Accounts Payable/Accounts Receivable software
1987 - 1992 SEACOR
Chula Vista, CA
Interior Communications Officer
Inspected and validated Interior Communications equipment aboard United
States Military Vessels
1983 - 1987 United States Navy
Oakland, CA
Interior Communications Petty Officer
Installed, repaired and maintained telephone systems
Installed, repaired and maintained alarm systems
Tested/maintained equipment to ensure ships readiness
Professional References upon request
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