Engineer Assistant

Objective To secure a full-time position in a challenging Computer

Networking /Telecommunications environment.

EDUCATION:

Master's Degree in Telecommunications-George Mason University, Fairfax VA:

Spring (May) 2009

GPA: 3.83

Major: Computer Networks.

Minors included Mobile/Wireless Communications, Network Management and

Security

Bachelors Degree in Electronics Engineering - University of Pune, India:

May 2005

(First Division with an Honors position in the Senior Year.)

TECHNICAL SKILLS:

> Operating Systems: Windows, Mac OS, Linux, Cisco IOS, JUNOS

> Networking

. Protocols: IPv4, IPv6, TCP/IP, UDP, LAN/WAN, X.25, ATM, ISDN, Frame

relay, DHCP, FTP, SSH, Telnet. LDAP, IMAP, SNMP

. Interior Gateway Protocol: RIP, OSPF, IS-IS, EIGRP

. Exterior Gateway Protocol: BGP.

. Voice Over-IP: H.323, SIP, RTP

. Voice and Video Codecs: AMR, G711, H.263, H.264, MPEG4

> Tools: BMC Remedy, Clear Quest/Clear case, Synergy, MS Visio

> Router: Cisco, Juniper and Extreme Networks

> Switches: Dell, 3Com, Cisco

> Network Monitoring Tools: Nagios, Radius

> Databases: SQL, MS Access

RELATED WORK EXPERIENCE:

Sustaining Engineer

Acision LLC, Richmond VA

June 2009 - Present

> Tier 3 Systems Engineer for Voicemail and Call Driver Platform

implemented by a global range of wireless carriers and broadband

providers.

> Identify bug-fixes for product defects by analyzing software and event

log files, packet captures of VOIP calls

> Troubleshooting involves extensive knowledge of signaling protocols such

SIP and H.323. Stream Analysis included RTP, TCP and UDP streams

> Perform complete system installations in test labs starting from OS

installations on the standalone and blade systems to the

installation/configuration of the product platform and its various

applications

> Support customization through Change Requests (CRs), perform system

upgrades upon Service Pack and HotFix releases

> Assisted tier 1 and tier 2 engineer (field engineers) through the various

stages of product deployment

> Continue to resolve post deployment issues

> Greatly involved with product management, core development and project

management to facilitate and address customer issues and thus manage

customer satisfaction.

> Manage trouble tickets, Change Requests, Incidents using tools like

Remedy and Clear Quest

Network Engineer/Administrator

DataHive Data Centre, Calgary, Canada

Jan 2007- Aug 2007

> Developed network solutions which included firewall, spam protection,

phishing, shared hosting for existing and prospective clients.

> Built router configuration on Extreme Networks Router (Black Diamonds)

for individual customer subnets and VLANs implementing protocols such

ESRP, OSPF and BGPv4 to provide failover capability.

> Configured Layer 2 and Layer 3 switches, Dell and 3 Com, for VLANs

implement Spanning Tree protocol

> Mapped electrical and network layouts which include network topology and

power circuitry for every customer's network - Rack diagrams using MS

Visio

> Designed and created Forms and Databases for Customer Relations

Management (CRM system) using PHP and MySQL.

Project Engineer (Summer Intern)

DataHive Data Centre, Calgary, Canada

June 2008 - Aug 2008

> Planned and outlined the IPv6 upgrade for the entire network with budget

and timelines.

> Organized three seminars with Allstream, Canada to initiate a joint

venture between DataHive and Allstream.

> Created a Policy and Procedure Manual for the day-to-day operations of

the DataHive Data Centre.

> Was actively involved in business developments projects

Executive Engineer

Tela - Link Communications, Calgary, Canada

June 2006 - Dec 2006

(Stealth Alarm Systems)

> Designed RF transceivers used in the alarm systems

> Performed testing and troubleshooting of the hardware and software used

in radio communication for the alarm systems.

> Active team member in developing and designing new products, modifying

existing product line to add new features according to customers needs.

> Conducted technical discussions with software developers and vendors to

integrate new software into the products to be developed

ADDITIONAL EXPERIENCE:

Graduate Teaching Assistant

ECE Department, George Mason University Jan

2008- May 2009

> Teaching assistant for graduate courses - Advanced Computer Networks,

Modern Systems Theory

> Teaching assistant for undergraduate courses - Electromagnetic Theory,

Communication Networks, Signals and Systems

> Lab Instructor for undergraduate LAB course - Signals and Systems using

MATLAB

PROJECT WORK UNDERTAKEN:

Graduate Project: BGP Policy Design

> Designed BGP policies for a given pseudo Autonomous System (AS)

implementing manipulations to control inbound and outbound traffic within

the given AS where the AS was multi-homed to two different ISPs.

> Also designed a pseudo BGP policy for George Mason University based on

the results obtained from tools like Looking Glass and trace-routes.

*** Canadian work authorization available.

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