Project Technician
Resume:
Marion Brown
********@*****.***
KEY SKILLS EXPERIENCE
Field Service Tech 10+ years
LAN/WAN 10+ years
Windows 10+ years
CERTIFICATION
Cypress Technology Center, Oakland, CA - A+ Certification
National Training Institute, Oakland, CA, October 1992 - Certificate of
Completion of course in Electronic Office Equipment Repair
Hewlett-Packard Trained and Certified
Xerox Trained and Certified
Canon Trained and Certified
Dell Trained and Certified
Education:
San Jose State University, San Jose, CA, - Studied Industrial Technology
Petition filed for A.A. Degree from Peralta Colleges-Fall 2010
EXPERIENCE
Google - Mountain View, CA
July, 2006 to November, 2008
Permanent
Reason for leaving: Lay offs
Senior Project Coordinator (July, 2007 to November, 2008)
Responsibilities included adding of PC's, printers, scanners and copiers
onto the network prior to the opening of new buildings. Managed multiple
concurrent projects. Developed project plans as needed. Identified
project issues and worked with project team to escalate and resolve issues.
Led project on 12 new building deployments in 2007, and communicated
regularly with project participants and client to ensure everyone was well
informed. Responsibilities also included presenting weekly reports to the
management team regarding the status of all pending projects and estimated
completion date. Ensured existing architectural and enterprise standards
remained consistent while also managing the level of the ticket queue.
Diagnosed and monitored all potential network infrastructure issues which
would prevent a successful 'First Day of Business'.
IT Field Technician (July, 2006 to July, 2007)
Responsible for all network PC, printer and copier related issues at the
Mountain View, San Bruno and San Francisco Campus. Performed all adds and
moves of network printers, PC's and MFP's in Linux database. Coordinated
and supervised vendors on New Building Openings. Initiated a process for
printing 'Confidential and Sensitive" documents onto network copiers at
Google. Installed a remote monitoring tool to proactively alert and
monitor all network print media devices at Google. Initiated Fax from PC
process for Googlers, reducing hardware acquisition and eliminating
additional cost. Supervised additional printer tech. Created automated
printer page for new buildings. Responsibilities included maintaining over
15 print servers. Responsible for printer adds moves and deletions in DNS.
Daily tasks included performing DNS edits and VI editing. Supported
Executives on a routine basis performing routine and special requests
initiated by executive admin. i.e. blackberry support, personal printer set-
up and configuration, and application installation and support.
EBay - San Jose, CA
February, 2006 to May, 2006
Desktop Support - Contract
Duties included but were not limited to maintaining updates of tickets in
Remedy queue, adding and deleting permissions and rights. Maintained print
server and monitored printer status remotely via Web Jetadmin. Routinely
diagnosed and performed break/fix for Dell laptops, desktops and developer
workstations.
Pomeroy - San Ramon, CA
November, 2005 to February, 2006
Desktop Support - Contract
Responsible for performing IMAC rollouts. Performed lease/rolls on end
users desktops and laptops. Installed and issued VPN access to executive
managers. Utilized such tools as Ghost, SMS, RAUtil and Samurai for
purposes of migrating users profiles containing applications and emails
settings.
Kaiser Permanente - Oakland, CA
October, 2005 to January, 2006
Desktop Support - Contract
Responsible for virus remediation which consisted of installing updates and
patches to end users desktops and laptops via the network and CD. Duties
also included but were not limited to troubleshooting partial or non-
working installs of applications such as EPO, Tibia and Internet Explorer.
Halifax Corporation - Alexandria, VA
January, 2003 to October, 2005
Field Service Engineer - Permanent
Responsible for on-site repair of various types of Electronic Computer
Equipment in the field for a variety of large global customers with service
contracts. Duties consisted of managing time, parts inventory and schedule
from home via the Web. Such equipment serviced included but was not
limited to IBM, HP and Compaq workstations, printers, monitors and power
supplies.
Cadence - San Jose, CA
November, 2003 to January, 2004
PC Technician - Contract
Installed, configured and upgraded a wide range of rack and standalone
servers. Duties also included removal and replacement of Sun Microsystems
workstations. Responsibilities involved performing various tasks such as
Igniting and Jumpstarting of IBM and Sun servers.
Kodak - Walnut Creek, CA
March, 2003 to June, 2003
Field Service Technician - Contract
Performed hardware and software upgrades on Kodak photo equipment. Removed
and replaced bellows, calibrated and adjusted pumps as well as chemical
temperature using software and the control panel. Removed and installed
floppy drives.
IKON - Oakland, CA
August, 2001 to July, 2002
Certified Field Service Technician - Contract
Performed a full range of servicing and repair service procedures including
diagnostics, installation, removal and retrofits on all assigned digital
electronic equipment. Effectively executed all territory management and
call handling procedures. Managed parts inventory to high degree.
***Further work history available upon request***
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