Information Technology Engineer
Resume:
Norman Barrett
[pic]
Raleigh, NC. 27604
*********@*****.***
OBJECTIVE
To secure employment with a stable and growing company where I can apply my
combination of knowledge, skills and abilities and yet maintaining a
diverse background in the IT industry.
SUMMARY
. 15 years of progressive Desktop Support, Help Desk, Technical Support,
Network Engineering/System Admin and Service Provider roles
. Seasoned Field Networking technician, traveling to remote locations,
setting up and modifying existing and new offices, acting as an
Independent Contractor Service Provider, performing site surveys,
break/fix, installing configuring and upgrading new and legacy
systems.
. Due to working in contract roles, I offer an extensive list of IT
skills and proficiencies ranging from help desk background to network
administration.
COMPUTER SKILLS
. Installation and configuration of Printers, PC's, Laptops, POS
systems, NT/2K/XP/2003 Servers, HDTV, Security DVR's, Cisco Wireless
Router and Access Points
. Software/Programs/Operating Systems migrated and used Windows 2000
Professional/ME, MAC OS 9, Windows NT, 95/98/ME/XP,Vista, MS DOS,
Novell 4.90 and Zenworks 4.6/5.0, Symantec Ghost 9.0/ PC Anywhere MS
Office 2000 and 2003, 2007 Pro., Outlook WebAccess Lotus, Lotus
Notes, AS 400, Symantec Network Security, Trendmicro Enterprise,
Citrix client, SAP, Linux/UNIX Open Source Management
. Performed Hardware and Desktop support and service on Dell, IBM, HP,
Toshiba, Compaq, Desktop, Laptops and Servers, Avaya and Cisco IP
Office VOIP IVR systems, VPN, Handheld Wireless AP's, Biometric
Security devices, Blackberry PDA's, Cisco Call Manager
. Visio Video Conference setups
. Performed MS Outlook and Lotus email migrations
. Active Directory User Management
. Deployed and Supported up to 2500+ end users
. Remedy, Tivoli, Magic and Heat ticketing systems support, web based
business applications and WIKI.
COMPUTER SOFTWARE/HARDWARE
. Naval Tactical Data Communications Systems - 4 yrs. (Specialized
Operator)
. Windows 3.1, 9X, ME, 2K,XP, MS-DOS, Macintosh, Lotus Notes,
Internet/Intranet Skills, MS Office 97, 2000 and 2003, 2007 Pro and
Exchange Server, Linux 7.0, Unix, Novell 4.6, Sun Solaris, Novell
Zenworks 4.6/5.0, POS (Point of Sales) application, Symantec Ghost
Imaging 5.0/6.0/7.0, 8.0, 9.0, Active Directory, MS Exchanger Server
2003, Windows Server 2003, SAP, Citrix Metaframe
. support of point of sale and inventory control software for both
retail stores and restaurants, computer hardware support, and managing
support website content
. Cisco Wireless Routers and AP's 350, 1200, 1300 and 1400 Series
. ITIL- Information Technology Infrastructure Library
. Trendmicro Enterprise and Symantec AV
. Ingersoll and Martin Marietta Technologies Radar Tracking Systems
. A+ Certification (May 2000)
. Dell Certified System Expert
. HP Certified Professional
. HP, Toshiba, Sony HD-TV's installation, configuration, service and
repair
. Secured and Non Secured Sonic, Sonic Wall, Juniper, 3Com and
Barracuda Firewall systems
. Avaya IP Office PBX 406 and 403 switches
Linksys and Cisco Wireless Access Points 802.11g, 802.11a/b, Hand Held
Scanners, Signature/Pin Pads and Debit Card Readers
. Windows NT4.0/5.0 Server/Workstation, 2000, IIS 4.0/5.0, Linux/ Unix
. IBM, HP and Dell Servers and workstations.
. TCP/IP, DNS, SMTP, POP3, SNMP, DHCP, WINS, OTP, Telnet, Altiris and
PC Anywhere Remote Deployment Consoles, FTP, ISDN network
configuration
. AS/400 management systems
. Outlook Express, MS Outlook 2003/2007, Netscape, AOL, MSN and Internet
Explorer
. Remedy, Magic, H.E.A.T and Tivoli Ticketing program for trouble
tickets
. Ethernet, Fast Ethernet, Wireless, T1 and Dialup network configuration
. LAN/WAN/ Wireless Topologies
. Cisco 1700, 1900, 2600, 2900,3400, 4300, 5000 switch and router
configuration /support
. Dell and Raritan KVM Switches
. Cat 3, 5, 6, and T1 cabling
. NT Server4.0/5.0 Administration and Diagnostics
. Netware, Novell and AIX Systems
. Sun and EMC Clariion Network Attached Server configuration
. Net view System Management tool and Active Directory Domain
Controllers
. IBM RISC/6000
. 3270 Mainframe
. Windows NT/2000/2003 Server Disk Management
. HP, Dell, Toshiba, Canon and Lexmark network Printer configuration
. Virtual Private Network configuration, Nortons PC Anywhere, Altiris
Deployment Console and Proxy Master Remote access
. Email, User Account Administration and Browser Support
. Active Directory
. Hardware repair and configuration for Dell, IBM, HP and COMPAQ PC's,
Laptops, Servers, Multifunctions, Printers, Scanners, Zip Drives,
Modems, CD-ROM, Motherboards, floppy and hard drives NIC's, video
cards, memory and imaging
WORK HISTORY
Aug-03 to In-between Projects* Field Service/ Network Engineer/ Senior
Desktop Support Analyst/ POS Specialist, Desktop
Support/Help Desk SPIKE'S Professional Computer Service-
Norman R. Barrett-independent contractor Raleigh, NC and
the Surrounding Area
Jun.-07 to July-07 IT Support Analyst, DELTA DENTAL PLAN OF NC VIA
EXECUTIVE STAFFING GROUP, Raleigh, NC (Contract)
Nov.-06 to Feb-2007 Help Desk/Desktop Support Analyst, Oxford University
Press
Jan-06 to April-06 Associate IT Analyst, Progress Energy via Bartech
Group
May-05 to July-05 Hardware Troubleshooter, Misys Healthcare via ACC
Staffing
Raleigh, NC 27615 (Contract)
Aug-04 to Dec-04 Desktop Support Specialist, Suntrust Bank via Insight
Global Staffing
July-03 to Aug-03 Field Service Engineer, Northrop- Grumman
Technologies, Raleigh, NC Division
May-02 to 01-03 Technical Support Level 2, Xtrasource, Inc. Raleigh,
NC
Jul-01- April 02 Marketing Representative, A+ SIGNS (Temp), Decatur,
GA
Feb-01-Apr-01 Product Specialist/Help Desk, TIME WARNER CABLE via
Randstad Technical Staffing
May 00-Nov.00 PC Technician/Network Operations, IBM via Manpower
Technical, Raleigh, NC
MILITARY TRAINING
Aug 79 - March 83 USS DEYO - DD989 (US NAVY), FPO Miami, FL
Information Technology Specialist 2nd Class Petty Officer, Electronic
Communications/Data Communication network, Information Technology, Tactical
Computer Operator
EDUCATION/TRAINING
Jan. 2010 University of Phoenix, Axia College Online Distant Learning-
(AA) Information Technology / Networking
Feb. 2008 Dell Certified Systems Expert Wireless Technology Certification
Online Course via Dell and Onforce, Inc
Feb. 2008 Hp Certified Professional via Onforce, Inc
Aug. 2007 Dell Certified Systems Expert DMS (NON_DSP) Client Softskills
Certification
Dec 2006 ITIL- Information Technology Infrastructure Library Management
Training, Oxford University Press
Feb. 2006 Dell Certified Systems Expert (Certified)
Online Course via Dell and Onforce, Inc
Dell Desktop, Server and Laptop service and repair
May 2004 Toshiba Associate Technician Course
(Toshiba Laptop Certification)
Siemens Business Services
Project Support Center
Nov. 99 - Dec. 99 COMPUTER LAB, A+ CERTIFICATION TRAINING
Morrisville NC 27560
Jan 80 - March 83 Information Technology Specialist Military Schools and
Training
Aug 89 - May 90 Wake Tech Community College, Major: Computer Engineering
Technology
AWARDS RECEIVED
.Meritorious Unit Commendation
.Navy expeditionary Medal
.Sea Service Deployment Ribbons
.Enlisted Surface Warfare Specialist Award
.Operation specialist 2nd Class
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