Customer Service System
Resume:
Jason Wint
Naples FL, *****
********@*****.***
To whom it may concern,
My objective is to obtain a challenging technical position in computer
networking maintenance, specializing in all Windows based programs and
working in the telecommunication field.
My most recent position as a field tech supervisor involved multi-tasking
Technical support, with Video, VOIP and Internet, helping clients with
multiple issues with their home telecommunications system. Maintained and
managed a head end room servicing over 1200 units in a MDU environment.
I have over seven years of experience with customer support through
telephone and customer contact.
One of the things I feel would be of great value to your company is that I
understand the need to provide excellent customer satisfaction, and I am
dedicated to contribute this effort in a company that will benefit from my
experience, while allowing me the opportunity to grow.
I am a confident and self-motivated individual who is willing to perform to
the best of my abilities to be successful in any type of environment.
My knowledge and experience as a network specialist allows me to be an
asset to your corporation.
Sincerely,
Jason Wint
Jason Wint
2239 Sunset Ln
Naples FL, 34104
********@*****.***
Profile:
Specialized in Computer and Network maintenance in all Windows based
programs and Operation systems. Specializing in the designs and frameworks
with various cable installations and telecommunications.
Education:
Jamaica Learning Center, Queens NY 6/96
General Equivalency Diploma
Bauder College, Atlanta GA 11/02-05/05
Bachelors Information Technology degree and MCSE
Qualifications:
Team player, focused on goals, time and priority management of job duties,
meet and exceed job qualifications, energetic, outgoing and a hard
dedicated worker.
Installing various types of wires and cables for network communication.
Able to read blueprints for installation of Fiber, CAT 5E, CAT 6, RG 6, RJ
11 and RG 59 cables
Installing cable, internet, VOIP and Satellite service through local
television companies
Knowledge of Head end system in a MDU environment
Knowledge of aerial and underground installations with coaxial cables
Installing, configuring and troubleshooting Windows based programs
Installing and Configuring Windows applications
Worked with DOS, Microsoft Office Suite, Print shop, Visio, Remote
Assistance
Programs and user clients programs in an office environment
Manage all window based client/user programs
Configure and troubleshoot wired and wireless networks
Install and configure all network protocols
Able to design token rings and topologies
Managing a Network Server with multiple users and clients [03-100]
Connecting to a Local and a Wide Area
Network
Creating user and Clients Profiles
Administrating security, firewalls and distribution of data transfer
Configure system and user
administration via system polices
Install and configure internal and external hardware
devices Install hubs,
routers, printers, print server, memory, multimedia and Internet access
devices. Creating and using hardware profiles and optimizing software
programs. Setting up
each hardware to be accessible for usage on a network
Work History:
Project Director 5/97-Present- Wint Technologies, Long Island NY
Independent contractor for various
sub-contracting cable companies (Cablevision, Comcast, Charter
Communications, Direct and Dish TV)
Installation and troubleshooting of Internet, Video, and VoIP services in
residential and commercial environment (Triple Play)
Manage all network projects
Responsible for
all repairs, upgrades and problem solving with clients computers
Installed and configured all equipments for homes
and small business networks
Gave excellent customer service and customer support
Field Tech installer/supervisor 4/07-10/09- Accelerated Broadband, Ft. Lau.
FL
Provided intensive customer support and troubleshooting issues with home
television services via satellite communication.
Installed set top boxes, cable modems, routers for commercial and
residential subscribers
Manage and maintain all head-end equipment on a QAM system.
Responsible for maintaining and balancing of head-end equipments and all
nodes on the network
Responded to all minor and major issues with head-end system and
subscriber's equipment within a 4 hour time period.
Gave excellent customer support, one to one training on all equipments
provided through company.
Accomplishments: Independently maintained and manage a Golf Country Club
Community with 1250 units.
Phone Support Specialist 10/04-04/06- Pinnacle Hospitality System, Ft. Lau.
FL Provided technical support via
inbound and outbound calls on POS systems in Restaurants
Resolved system downs, and network communication being down
Resolved all issues with data reporting
for the POS systems.
Gave excellent customer service to clients
Accomplishments: able to multi-task 3-5 calls at a time.
Gave 100
percent customer satisfaction
Field Technician 10/01-5/02- Telivida Connections Long Island NY
Installed the internet and
television services via cable systems (Cable-Vision)
Installed and troubleshoot NIC cards for internet
access
Connected data and Voice for internet access
Installed converters and additional outlets
Accomplishments:
Ran coaxial cable in residential and commercial properties to
Customer's satisfaction. Demonstrated and explained converters
and modem operations to customers
Installer 4/00-3/01- Accurate Alarms Long Island NY
Responsible for installing
burglar system in commercial and residential properties
Responsible for maintenance of the alarm system
Responded to all trouble calls via telephone or on site
Monitored activities
with system via remote location and remote access
Accomplishments: Made alarm system user friendly
Installed system in hallways, on doors and windows to provide the fullest
security for
Customer safety and gave customer training on the system
Field Technician 4/98-3/99 Cross Island Cables Long Island NY
Installed the internet and television services via cable systems (Cable-
Vision)
Installed and troubleshoot NIC cards for internet access
Connected data and Voice for internet access
Configured browsers for access to internet via cable modems and TCP/IP
Configured browsers for E-mail access through the cable modem
Accomplishments: Always shown a positive and professional attitude towards
customers
REFFERENCE AVAILABLE UPON REQUEST
Contact this candidate