Customer Service Sales

SCOTT R. BORCHERDING **** Dalton Court

. Pacific, MO 63069 . 314-***-****

Objective: To utilize my management and customer service experience and

other skills to help grow a company

QUALIFICATIONS:

Executive/Administrative

. Manage all aspects of insurance agency office including billing,

policy entry, customer service, network maintenance

. Managed all scheduling, budgeting, hiring, and training for POS and

PC repair center and staging area

. Managed parts department for repair center and staging area and

maintained all stock levels to ensure efficiency

. Designed new repair center and staging area in order to improve

productivity

. Extensive experience interviewing, hiring, and training customer

service reps (CSR) and sales associates

. Ordered and tracked all POS hardware through staging and installation

. Coordinated Best Buy store openings from start to finish

Customer Service/Sales

. Service and sell all lines of insurance, bonds, and banking products

for insurance agencies

. Track insurance claims to ensure insurance adjusters handle claims

efficiently and fairly

. Conduct insurance reviews with clients to cross sell products and

assure that they were adequately covered

. Maintained customer accounts for the territory of Southern Illinois,

Indiana, Kentucky, Ohio, and Michigan

. Managed customer service, bookkeeping, and computer sales departments

. Provided technical support for networking customers by phone and in

person

PC/Technical

. Handled large field service area including Rockwood school district

. Knowledge of DOS, Windows NT, Windows 95/98, Windows ME/2000, Windows

XP & Vista

. Microsoft Office, Novell Perfect Office, Lotus Smartsuite knowledge

. Extensive experience troubleshooting PC software problems of all

types

Experience:

J. R. Green Insurance Services, Inc. St. Louis, MO

Office Manager March 2006 to Present

. Handle all policy entry, invoicing, and clean up of agency management

software

. Track client claims to ensure insurance carriers handle efficiently and

accurately

. Transitioned agency to new phone and internet provider that was more

reliable and inexpensive

. Replaced network server with Microsoft Exchange server to promote more

efficient internal communication

. Missouri & Illinois State licensed in Property & Casualty and Life &

Health insurance & Notary Public

. Service Commercial Fire and Auto, Personal Fire and Auto, Life, and

Health insurance and Bond clients

State Farm Insurance St. Louis, MO

Office Sales Representative April 2004 to March 2006

. Service Commercial Fire and Auto, Personal Fire and Auto, Life, and

Health insurance accounts

. Handle all Commercial Fire quoting and servicing for office including

Business Office, Mercantile, Service, Contractors, Workers Compensation,

Commercial Liability Umbrellas, and Surety & Fidelity Bonds, etc.

. Conduct insurance reviews to cross sell product and assure clients

are adequately covered

. Market above products along with Auto and Home loans and other

banking products

Bagels & Java / Baker's Pride St. Louis, MO

Sales and Production Manager September 2001 to April 2004

. Responsible for securing new customers and maintaining current

accounts

. Manage production staff and improve production processes of wholesale

product

. Maintained, upgraded, and repaired computer system

. Handled accounts receivable data entry and inventory management using

Quickbooks, Excel, and Access

Bohn & Dawson, Inc. St. Louis, MO

Field Sales Engineer April 2000 to September 2001

. Responsible for the Sales Territory of: Southern Illinois, Indiana,

Kentucky, Ohio, and Michigan

. Serviced and maintained all accounts for the above territory

. Focused on contacting large automotive and furniture manufacturers to

deal one on one with the decision-makers to sell fabricated steel tubing

components for their new and current high volume projects

. Compiled all material pricing and finishing costs and defined

manufacturing processes in order to estimate pricing and determine

production processes for all projects in my territory

. Managed new projects from conception through full production

Softwaire Centre International St. Louis, MO

Account Technician November 1999 to April 2000

. Performed custom system builds and software loads for new network

installations

. Installed network hardware and software, and ran cabling for new

clients

. Provided on-site technical support for Microsoft and Novell network

and PC environments

. Responsible for all hardware upgrades, system cleanings, and

preventative maintenance including software patches

CCI Group Earth City, MO

Staging and Repair Center Manager May 1998 to June 1999

. Managed all scheduling, budgeting, and hiring for POS and PC repair

center and staging center

. Trained repair technicians to efficiently troubleshoot POS touch

screen PCs and back office servers

. Trained staging technicians on POS and back office server system

builds and software loads

. Designed and built new repair center and staging area for new facility

in order to maximize productivity

. Managed parts department and set up inventory management system to

accurately track stock levels and pricing

Technology Service Solutions Creve Coeur, MO

Network Services Technician February 1996 to May 1998

. Installed new POS systems and back office systems for retail clients

. Provided hardware and software repair support for Microsoft, POS, and

AS400 network systems

. Responsible for large field service area including the Rockwood

School District, West St. Louis County to Sullivan

. Handled contracts for Gateway, Sony, and Best Buy for in-home service

and installations

. Ordered and tracked new and replacement parts for repairs, and

returned defective parts

Office Depot Manchester, MO

Business Machines Specialist July 1994 to February 1996

. Assisted retail customers with the purchase of computer systems and

accessories

. Processed all paperwork and arranged the return of all defective

merchandise for all departments in multiple stores

Best Buy Ellisville/Crestwood, MO

Operations Manager October 1990 to July 1994

. Coordinated store openings and CSR hiring and training for Indianapolis

and Chicago stores

. Managed a staff of 20-30 customer service representatives (CSR) and

cashiers

. Handled bookkeeping and human resource functions for store

. Responsible for providing and maintaining store budgeting and

reporting

. Managed computer and video departments

Education:

University of Missouri St. Louis & Rolla

1989-1992

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