Michael Maynor

**** ******** **** ****, ****** Chapel, FL 33543

Home: 813-***-****) Email: abl5bu@r.postjobfree.com Cell:

718-***-****

Professional Summary

Performance-driven Information Technology Messaging System Engineer. Hands-

on, results-orientated professional equipped with 10 plus years of IT

related success. Areas of expertise encompass broad

IT technical experience with diagnosing and resolving messaging issues and

managing enterprise messaging environments. Team player with the ability to

effectively build a strong sense of teamwork across the IT organization and

to respond efficiently and effectively in a high pressured environment.

Possesses high moral integrity, a strong interpersonal communication with

all levels of the organization, and brings a "value-added" approach to the

business.

Experience

JPMorgan Chase Bank Tampa, Florida / New York, New York

1993 - 2009

Global financial services firm with investment, research, banking, finance

and other businesses

Groupware and Collaboration Systems Engineer

2005 - 2009

Diagnosed and resolved messaging problems and all user issues as well as

maintain complex infrastructure components based on Lotus Notes, MS

Exchange 2007, Sharepoint Server 2007 and Sametime, ensuring that all firm

operations run smoothly as well as reduction in expenses/losses.

. Interacted, communicated and resided in an on call queue manager

rotation, providing exemplary customer support.

. Ensured tickets and requests were handled in a timely, expeditious

and accurate manner with 99% of all incidents and request tickets

completed within Service Level Agreement on a monthly basis.

. Continued Notes Support with no service degradation throughout the

duration of the MS Exchange/ MS Sharepoint Migration Project.

. Successfully amended backup policies, which calculated to a

conservative monthly savings of over $21,000 and a yearly savings of $1.1

million dollars in tape costs.

Computer Sciences Corporation (CSC) New York, New York

Technology Enabled Business Solutions and Outsourcing Services firm

Team Lead Messaging System Engineer

2003 - 2005

. Upgraded and maintained a messaging infrastructure of 500 clustered

servers. Including servers located in the (DMZ) Demilitarized Zone

(behind firewall) and Simple Mail Transport Protocol. This ensured that

the global business was updated while improving efficiency and

performance.

. Maintained servers that were migrated from Compaq Proliant to IBM

XSeries blade servers connected to EMC San, running Lotus Domino R5, R6.5

on Windows 2000, 2003 and 2008 ensuring increased speed and performance.

. ?nsured daily functionality of our email system by checking server

availability, disk space and http task running; ensuring blackberries

were delivering mail; large queues were cleared; and that external

inbound and outbound emails were received and delivered, before start of

day. Proactively resolved any email routing issues before start of day.

. Sent daily morning reports to management for analysis. This improved

our messaging service using targeted metrics and deployment of a common

set of tools and processes that maximized utilization of the firm's

assets and established best practices that fostered continuous

improvements.

. Repaired corrupt databases, achieving set service level agreement

metrics for all open incident tickets. Ensured that being proactive,

minimum impact to customers and its business, thereby 99.9% uptime on all

serves

. Worked and analyzed system performance data within a Large Notes network

environment (150,000 users), migrating email systems; this ensured that

systems conversions were smooth, timely and created a basis for

economical future growth.

. Enforced technology policies instituted by the bank with regards to risk

management and security

System Administrator

1998 2003

. Provided third level technical support to helpdesk, ensuring that

clients needs were resolved at the highest level of satisfaction.

. Successfully built and consolidated Middle Market Notes Environment from

35 legacy Compaq Proliant servers to 15 servers on newer Compaq DL model

technology

Notes Administrator

1995 -1996

. Administrator for over 15,000 users worldwide in an environment of over

200 servers operating on OS/2 and Window NT Platforms. Primarily

responsible for external connectivity and cross certifying external ids,

enabling business partners to effectively communicate with external

companies.

Operations Liaison Technician II

1994 -1995

. Supported a wide range of equipment and applications running on a

variety of platforms, diagnosing and resolving cross platform

connectivity. Successfully restored service problems, significantly

reducing service interruption.

Client Support Technician

1993 - 1994

. Corrected mail routing and email issues which increased productivity and

quality of our customers email service. Delivered technology solutions

that met business demands while enabling the firm to work more

efficiently by simplifying the work process and improving the user

experience and productivity.

Education & Training

. Completed 5047: Introduction to Installing and Managing Microsoft

Exchange Server 2007, 5051 Monitoring and Troubleshooting Microsoft

Exchange Server 2007

. Completed Installing, Configuring and Administering Microsoft Window XP

Professional, Implementing and Managing Microsoft Exchange Server 2003

. Completed 5060: Implementing Windows Sharepoint Services 3.0

. Completed 5061: Implementing Microsoft Office 2007 Sharepoint Server

. Completed Notes Domino 6 System Administration, Operating Fundamentals

ND750 620, Building the Infrastructure ND760 621, Managing Servers and

Users ND770 622 05/15/06-05/19/06

. Operating System/Software: Working knowledge and Experience with, NT

4.0, 2000, 2003, 2008, Windows 7, XP and Vista, Active Directory,

RightFax, Blackberry Enterprise Server, Windows Terminal Server, Windows

2000,2003 and 2008 Server network operating systems. Lotus Domino Server

Release versions 6.5.x-8.5.x, VERITAS Products (including Volume Manager,

File Systems), NetBackup and Cluster File Management Systems, Tivoli

Enterprise Console .

Long Island University Brooklyn Campus, Brooklyn, NY

62 credits achieved with concentration in Media Arts and Communications

MCSA pending

Contact this candidate