Customer Service Manager
Resume:
Richard Issa
****@*******.***
Miami, Fl. 33182
Home: 305-***-**** Cell: 786-***-****[pic]
Operations Supervisor
Executive Profile
Driven, forward thinking operations leader in Supply Chain and Logistics
offers 10+ years of extensive hands on experience and a consistent track
record in exceeding goals for a large scale logistics provider in the air
cargo and supply chain industry, focusing on Government contracts.
Excellent negotiation and relationship management skills with the ability
to motivate and empower cross-functional groups to accomplish and
outperform operational objectives. Visionary and creative problem solver
who controls cost and minimizes risks while simultaneously driving desired
results for bottom-line profitability. Talent for analyzing business data
and identifying areas of opportunity to improve operational efficiencies,
reduce cost and ensure internal and external customer satisfaction.
CORE COMPETENCIES
Process Reengineering Transportation & Logistics Project Management
Regulatory Compliance Efficiency Improvement Influencing Skills
Warehouse Management Quality Assurance Sales
Loss Prevention Operating Procedures Customer Service
Negotiation Skills Risk Management Government Regulations
Professional Experience
Contracting Consulting and Engineering. Miami, FL.
07/2006- Present
Operations Supervisor.
Coordinate operations for 16+ projects in support of the American Embassy
in Bogota, Colombia.
Our mission is to assist the logistics operations of NAS Colombia by :
- Provide the coordination with carriers, agencies, vendors and end user
of the items procured by USDOS to perform the shipments in the most
secure, cost effective way and complying with all the different
regulations involved. At local, Federal and international level.
- Ensure cargo airworthiness in accordance with (IATA) & (CFR)
Regulations.
- Freight forwarding activities in compliance with Federal and State
import, export regulations (EAR, ITAR).
- Detect in advance special requirements, such as special permits from
the DOT. i.e. charter and Hazmat air operations.
Since the award of this project in September 2007, I have performed over
500 shipments, of these, 20% has been Hazmat shipments and 3 have required
special permit by the DOT to transport High explosives that are forbidden
by regular commercial air transport, being granted the largest special
permit in the DOT history for a civilian commercial transport
By 2009 I started promoting our capabilities to capture more business, so
far we have secure shipments for 5 new customers with successful outcomes
resulting in customer return rate of 100%..
- Freight Operations Coordinator: Rolled over to CCE in the same position
held at Lockheed Martin as per contract requirements. Assisted the EO in
gathering metrics and information required for our company creation as a
freight forwarder able to operate as a DDTC registered FF. provided support
in the same way to present a bid for a project that later on was awarded to
CCE resulting in my promotion as Operations Supervisor for the project.
Assist with the creation of Import, Export and Domestic SOP for two
projects and for the requirements of the ISO 9000 certification.
Assigned as the IAC lead agent in support of TSA, IAC regulations.
LOCKHEED MARTIN,
08/2005 - 07/ 2006
- Freight Operations Coordinator
Coordinate, receive and inspect items and technology for an American
Embassy NAS in Bogota, Colombia. With the mission to provide support of the
air wing of the Colombian National Police.
- Ensure the proper condition of items upon receiving; inspect parts
properly in compliance with airworthiness regulations, traceability
documentation related to aircraft parts and support equipment.
- Enter into the database for accurate visibility, expedite emergent
requirements in support of the customers priorities;
- Ensure cargo airworthiness in accordance with (IATA) & (CFR)
Regulations.
- Prepare documentation for domestic and International shipments.
- Request and challenge vendors for correct export classification,
- Constant interaction with DOS personnel, US Customs Vendors and
Carriers to ensure service is performed in the best and more effective
way possible.
- Detect in advance special requirements, such as special permits from
the DOT, specialized in Dangerous goods shipments, explosives
coordination and air operations.
- Provide Metrics for project managers. Assist in presentations with the
customer.
DAMA GROUP / UNITED AUTO LEASING,
02/2004 - 09/2008
Operations Assistant Manager:
Performed various duties to include transportation coordination,
procurement, Shippers export documentation processing, Transportation
documentation.
OFFICE TEAM,
02/2005 - 08/2005
Temp to perm SAMY Account Logistics Specialist: Coordinate, oversee and
negotiate terms and logistics for retail products
LAN CARGO - ARROW AIR - AGI - CIELOS AIRLINES,
03/2000 - 01/2005
Cargo Operations Assistant Manager:
Assisted in the Management of a staff of 46 employees. Responsible for the
proper receiving and handling of freight for transportation by air.
Responsibilities included management of the Dangerous Goods department.
Processed and prepared freight for carriage on-board DC-10, B747 and DC-8
aircrafts, ensuring compliance with all governing regulatory agencies
(FAA&TSA) and company policies throughout the process. Processed
approximately 200 flights, 12 million pounds a month.
Coordinated cargo operations with other departments regarding aircraft
operations schedules, validated export documentation, Cargo handling
material/equipment manager, freight inventory manager and coordinated
export requirements with U.S. Customs.
Export Cargo Agent: Export documentation specialist, Dangerous Goods
Documentation specialist, customer service representative for commercial
coordination & US Customs Liaison.
Professional Development
Education
Central University of Venezuela / Statistics sciences,
1987 - 1992
(116 approved credits)
Additional Training
Pilot ground training (C-152)
1994
SAP 020; ANDINA Y DEL CARIBE, 1998,
Security and Transportation of Dangerous Goods by AIR, TSA IAC training.
(Current)
Back to Basics (ITAR Seminar), SIA,
07/2009
DEF. TRD. CTRL, Export Compliance Training Institute, ITAR,
12/2008
EAR/ ITAR Workshop,
11/2007
Dangerous Goods Regulations (CFR's & IATA)
(Current)
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