Quality Assurance Technical Support

Objective

To obtain a position that will enable me to use my strong skills in the

Information Technology field, while having the opportunity to develop new

skills and grow within an organization.

Education

1991-1995 Edward Waters College

Jacksonville, FL

Bachelors in Computer Information Systems

2009-present PC Professor

West Palm Beach, FL

A+ Certification and MCP (Microsoft Certified Professional)

Work experience

2006-2009 Docusolutions LLC

West Palm Beach, FL

Production Manager, 2nd Shift

Handles all aspects of Print Production for copying and scanning, including:

estimating, scheduling, and working with colleagues.

Carried out important measures for quality improvement.

Responsible for maintaining and assuring that all servers were functioning

properly.

Organized warehouse administration, inventory control and order handing out

procedures with the use of computer applications for maintaining better

quality.

Supervised and assisted all employees with troubleshooting activities.

Responsible for the supervision, scheduling and coordination of 11 direct

reports in the second shift.

2006-2006 Ark Technologies

Jupiter, FL

Document Support Specialist

Responsible for the creation and management of document imaging scanning

processes.

Managed all security administration for Document Imaging users.

Compiled, coded, categorized, calculated and verified all information or

document data processed.

Performed scans using Microsoft Office and Adobe Acrobat.

2001-2005 Adecco Service

Jacksonville, FL

Shipping and Receiving

Received and documented all shipments into the computer system.

Processed purchase orders and daily receipts.

Notified departments of deliveries on a timely basis.

Trained new employees and delegated duties.

Processed inbound/outbound shipments for FedEx, UPS and DHL.

Responsible for the shipping and receiving process

1998-2001 Verizon Data Center

Jacksonville, FL

Computer Operator Specialist

Responsible for initiating MVS, ESA, and JES commands to control the print work

flow.

Monitored the status of all production systems for the Florida Medicare Part B

account using ISPF/SDSF.

Directed all quality assurance processes to ensure accurate deliverables to the

end users.

Interfaced with user groups to resolve print and network problems in a timely

manner, as well as, with vendors to resolve hardware and facility issues.

Assisted the management staff as required in the absence of the Shift Lead.

1996-1998 Kelly Technical

Jacksonville, FL

Hardware/Software Technical Support

Responsible for troubleshooting and assisting customers with various hardware

and software issues.

Installed, configured and repaired, HP printers, motherboards in IMB Think

Pads, floppy disks, RC-Rom drives, power supplies, CPUs, Soundcards, Video

Cards, RAM, monitors and printers.

1991-1996 U.S. Army Corps of Engineers

Jacksonville, FL

Technical Support Engineer

Provided support for approximately 2000 end users and 1000 Branch offices in

the US and San Juan, PR.

Responsible for the assembly and installation of a wide array of computer

systems, workstations, and peripheral hardware.

Diagnosed and resolved hardware/software connectivity issues and configured

improper settings.

Performed hardware and software installations and provided high-level customer

care, training, and technical support.

Provided exceptional assistance and training to all Help Desk staff as well as,

end user training.

Technical experience

Operating Systems: Windows NT 4.0, Windows 3.1, 3.11, 95, 2000, ME, XP Novell

Netware

Software: Microsoft Office Pro (XP), Works, Power Point, Excel, Adobe, Law

Pre/Discovery

references

AVAILABLE UPON REQUEST

Dennis Walker

952 Georgia Avenue

Cell: 561-***-****

Clewiston, FL 33440

email: *************@*******.***

Contact this candidate