Customer Service Sales

I would like to submit my resume for your attention in application for the

position of Computer Operator which you advertised on careerbuilder.com on

**/**/****.

With the timing of the recession, it has unfortunately made it more

difficult to find employment and thus I am willing to work for

approximately two weeks for free to demonstrate my capabilities for this

position. In addition to this, I welcome any training opportunities that

may exist for the post.

Accustomed to a fast paced environment where deadlines are a priority and

handling multiple jobs is the norm, I enjoy a challenge and take pride in

my work. You will find me a totally committed, well-spoken individual with

pride in being direct, spontaneous and communicative.

I would bring to your institution not only these organizational skills, but

also a positive, cooperative attitude that I have displayed throughout my

career. I maintain calm under pressure and adapt to meet the unique needs

of any organization that I am associated with.

I enclosed my resume with this letter, which further outlines my

qualifications. I would enjoy an opportunity to talk with you or someone in

your organization to see where my skill set would be of the greatest

benefit to your company.

Sincerely,

Kenroy Guthrie

401 SW Parish Terr, Port Saint Lucie, FL 34984/ Tel# 954-***-**** Email:

*********@*******.***

Objective

I am seeking a position where my 4+ years of computer experience can be put

to good use. My ideal company is one who recognizes that customers are the

primary focus.

Summary of Qualifications

. Proficient in LAN, WAN, and network installation, monitor, and

programming.

. Extensive knowledge of technology terms and developments.

. Exceptional customer service skills, account management, follow up, and

sales.

. Excellent written and verbal communication skills.

. Ability to instruct users with computer and presentation skills.

. Ability to write engaging technical documents to assist users in

software usage.

EXPERIENCE

Circuit City Stuart, FL 2006 - 2009

Computer Technician

Assisted customers with hardware and software problems, provided

troubleshooting, and owned desktop and network issues to resolution.

Performed maintenance of personal computers and peripheral equipment,

identifying problems and providing appropriate solutions. Installed

operating systems and applications and conducted technical training

demonstrations.

Responsibilities:

. Install, repair, maintain, and upgrade desktop and notebook computers as

well as printers.

. Troubleshoot computer related problem in house, over the phone and in

person.

. Maintain user database, priorities workload and make follow up calls.

.Image, restore, secure and customize windows 98 to windows 7.

.Install, configure and secure wireless networks and media servers.

Vistaprint.com Montego Bay, Jamaica

2006-2006

Customer Service /Design Sales

Performed all aspects of customer support, including answering telephones,

coordinating special promotions, and providing details for products and

services. Handled inbound sales duties, including order entry processing and

fulfillment. Resolved billing questions and disputes, initiated customer

calls, and performed data entry. Troubles hooted technical difficulties for

customer on the Vistapint.com website.

Responsibilities:

Answer all customer inquiries through various channels (telephone, chat,

email and any additional channels as developed) in a courteous and

professional manner

Perform accurate diagnosis of inquiries and provide appropriate

solutions/responses based on defined procedures

Use appropriate systems and available resources as necessary to assist in

responding to each request

Employ persuasive techniques to retain, convert or up-sell customers to add

value and enhance the VistaPrint experience

Support and provide information to all internal and external customers in a

professional and courteous manner

EDUCATION AND TRAINING

Montego Bay Community College, Jamaica W.I.

A.A.S, Management Information Systems (Did not graduate

have one course outstanding.)

Microsoft Certified Professional ID: 7268782

https://mcp.microsoft.com/authenticate/validatemcp.aspx

Transcript ID : 899751

Access Code : adrian112[pic]

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