Administrative Assistant Customer Service

Ana G. Rodrigues

*** ****** ******, ********, ** 07205

(Cell) 908-***-****

*************@*****.***

Profile

Over 10 years of experience. Administrative support professional offering versatile office management skills and proficiency in Microsoft

Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able

to juggle multiple priorities and meet tight deadlines without compromising quality. Fluent in English, Portuguese and Spanish.

Education

DeVry University, North Brunswick, NJ

(Associates Degree in Applied Science in Business Administration)

Key Skills

Office Skills: Office Management Spreadsheets/Report Executive Support

s

Records Management Office Etiquette

Event Management

Interpersonal Skills

Computer Skills: MS Word MS Outlook MS Publisher

MS Excel MS Access Windows

MS PowerPoint QuickBooks Apple, MAC

Experience

TheraCare of NewJersey Early Intervention Administrative Assistant

2009-Present

• Support EI Staffing Coordinator on a daily basis

• Relied upon to re-staff cases in the absence of the Staffing Coordinator

• Building professional relationships with Clinicians and Service Coordinators

• Review and submit billing

• Built & maintain numerous spreadsheets to track reports and services

• Run Utilization Reports and inform Clinicians of their remaining units so that they do not go over mandate

• Enter services in EPP and provide Clinicians with all available child information including, Verification Logs, IFSP, Evaluations,

etc.

• Run weekly Suspension Reports and work one-on-one with Clinicians and Service Coordinators

• Documenting all notes and attempts to staff a case and also all progress report information in EPP.

NCADD of Middlesex County, Inc. Administrative Assistant, 2008 to 2009

• Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to the

Program Director. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-

quality work.

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for

new students. Established strong relationships to gain support and effectively achieve results.

Ana G. Rodrigues

357 Conant Street, Hillside, NJ 07205

(Cell) 908-***-****

*************@*****.***

Helped coordinate & facilitate multiple groups and events that contributed to consistently high enrollment

levels.

Entrusted to manage office. Provided timely, courteous and knowledgeable response to information requests;

screened and transferred calls; and prepared official program correspondence.

Co-developed comprehensive, training manual that enabled faster ramp-up for newly hired support staff.

Earned excellent marks on performance reviews in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; commitment to providing unsurpassed service; always

starting the day 15 minutes early than scheduled.

Rosa’s Beauty Salon (Elizabeth, NJ) Administrative/Executive Assistant, 1998-

2007

Responsible for managing product orders and up keep of salon inventory

Created and maintained a computerized clientele database.

Meet and Greet Clientele

Assisted stylist and owner in any capacity to assure positive customer service relations.

Joseph M. Sanzari, Inc. (Hackensack, NJ) Administrative Assistant, 2006-

2007

Created and maintained employee information worksheet.

Responsible for obtaining utility mark outs for construction jobs.

Handled company correspondence.

Responsible for submitting authorized information in connection with company audits.

Assisted the Senator/Construction Manager Paul Sarlo in meetings.

Broadview Technologies/Cambridge Industries Administrative/Executive Assistant

2002-2004

Perform administrative duties.

Arranging and confirming appointments.

Arranging order pick-ups and bill preparation for trucking companies.

Organizing and maintaining files.

Typing and finalizing correspondence to vendors, clients, etc.

Assisted President and Vice President in any/all inquiries Drafting and mailing monthly invoices.

Ana G. Rodrigues

357 Conant Street, Hillside, NJ 07205

(Cell) 908-***-****

*************@*****.***

Contact this candidate