Software Training
Resume:
WILLIAM J. WUNSCH
Carol Stream, Illinois 60188
abl59n@r.postjobfree.com
Professional Summary
A 19 year career in diversified industries in application support,
management, and documentation. Managed documentation processes to provide
customers with up to date data on new releases. Ability and experience to
conduct high end applications training courseware to maximize customer
usage. Worked in technical writing as an independent consultant for various
Business Intelligence initiatives. Excellent written and oral communication
skills with expertise in converting technical information into user
friendly formats.
Core Competencies
Product Documentation
Project Management
Technical Writing
Software Development
Sarbanes-Oxley Documentation
E-commerce
Business Systems Training
QA
Finance experience Extensive Software Proficiency
Statistical Analysis
Sharepoint
2005 to PEOPLES RESOURCE CENTER, Wheaton, Illinois
present A non-profit agency that provides support to the clients by
training clients for new jobs, enhanced computer applications
Training/Documentation Support. Reporting to the Program Director,
develop computer classroom courseware, conduct training seminars (English
and Spanish) on basic and advanced applications. Assess best method for
learning with individual clients.
. Develop reference guides for clients on a variety of
applications.
. Conduct computer classes to incoming clients.
. Create development plan for clients to learn the applications
they require.
2006 to CLICK COMMERCE, Chicago, Illinois
2009 A division of Illinois Tool Works specializing in providing
licensed software and consulting services for
supply chain software implementation and integration.
Technical Documentation/Support. Reported to the Director of
Engineering. Responsible for providing
support required for the release of new applications and providing
content for applications,
online and as a PDF format.
Created process documentation standardization throughout various divisions.
Managed product documentation library (Release Notes, Instruction, User
Guides, etc).
Assess documentation requirements on I.T. procedures and develop
accordingly.
Provided QA testing on some applications while development was in process.
Convert content mapping through XML Spy for support documentation.
Trained modules to customers.
Developed online process flow in help files for applications through
context sensitive help.
Submitted bugs found to Engineering during documentation/QA process.
2001 to INDEPENDENT CONSULTANT, Chicago, Illinois
2006
Technical Writer. Projects and responsibilities varied. Listed below
are key skill sets utilized
during these contracts from different company assignments.
Project management of software rollouts, curriculum development and
training materials.
Marketing communications responsibility.
Business process development documentation responsibilities.
Sarbanes-Oxley (SOX) documentation.
Enterprise software support/documentation for military personnel.
Provided technical documentation on software/hardware product lines.
Converted data obtained from SMEs into logical documentation.
Developed queries to conform to end user requests.
Worked with developers to determine content of documentation.
Developed manuals after interpreting technical data from engineering staff.
Documented processes within Finance/BI Intelligence.
1997 to ACCO WORLD, Wheeling, Illinois
2001 One of the world's largest suppliers of branded office
products, with annual revenues of nearly $2 billion.
Senior Business Systems Training Lead. Reported to the VP of L/D.
Responsible for
technical documentation and support of company processes and
software, including training of end users on
documentation. Developed, interviewing Product Managers on
software packages requiring documentation,
assisting in web (e-commerce) projects and managing
documentation projects to ensure content meets the needs of end
users.
Developed instructional materials for all end users, including manuals and
quick reference guides.
Created test scripting for internal software applications.
Marketed communication/documentation/courseware to company nationwide.
Supported business development processes.
Developed procedure for testing software while in development.
Created class courseware for local and remote locations and delivered
courseware to users.
Developed curriculum on entire Microsoft Office Suite.
Directed QA documentation of product line.
Provided communications to company employees
1996 to SUNTRONIC TECHNOLOGY GROUP, Crystal Lake, Illinois
1997 Oil services industry in support of electronic register components/
communication to credit card companies.
Training /Applications Manager. Responsible for managing national
documentation
function on curriculum development on product lines within Point of
Sales products within the company.
Provided software and hardware documentation support for company products.
Determined content of documentation based on developer interaction of
project.
Ensured QA standards were met according to client specifications.
Worked with engineering to troubleshoot compatibility company product line
issues with customer system.
Created customized training program to address help desk and customer
feedback.
Developed reference materials/technical documentation on electromechanical
equipment.
1995 to VIDEOJET SYSTEMS INTERNATIONAL, Wood Dale, Illinois
1996 Manufacturer of non-impact printing equipment utilized in
printed materials, food and aluminum can products, etc.
Training Specialist. Responsible for providing support for company
developed software and hardware.
Diagnosed system errors in bar coded printer control systems and repaired
as necessary.
Worked with engineering to test client software to ensure it was bug free.
Maintained pneumatic/hydraulic systems contained within training center.
Developed certification standards for existing trainers, students and
customers.
EDUCATION: MBA, National Lewis University, Chicago, Illinois
B.S., National Lewis University, Chicago, Illinois
A.A.S., College of DuPage, Glen Ellyn, Illinois
Project Management
TECHNICAL
QUALIFICATIONS: A+ Certified JavaScript Flash
ASP MS Access/Excel Certified HTML
C++ SAP IIS
Dreamweaver MS Office Suite Windows
2000/XP
Front Page 2000/03/07 Visual Basic XHTML/XML
SOFTWARE: ASP VB Script MS
Office/Outlook/Project
Cognos PowerPlay/Web Windows 2000/XP SAP
Cognos Transformer MS PowerPoint 2000/03/07 Framemaker
Oracle Discoverer Visio Front Page
2000/03/07
Crystal Reports Sharepoint MS Word 2000/03/07
Photoshop/Illustrator SQL Server 2000 Robohelp 7
JIRA
LANGUAGES: Conversational Spanish
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