Service Technician

Joe L Rosales

***** ******** ** ********** ** ***06 Home 562-***-**** E-mail

********@**.**.***

Profile

. Service in Desktop support for the last 10 year of my supporting DOS,

Windows 95/98,NT,2000 Pro, and XP Pro.

. Knowledgeable in Computer setup and configuration was well as

deployment of various O/S and Peripherals.

. Field Service experience in repair and user support in local and Wide

area networks

. Extensive knowledge with client base service in PC and server support

for database

. Knowledge and experience with Oracle and SQL database

EMPLOYMENT

Quest Diagnostics West Hills,

Ca 2009-2010

C65561 -- Tech, Client Sys Implement

Temporary project to convert clients to internet base product

to receive lab results. Call center

representative for deployment and scheduling service technicians. Assisted

with installation of Auto- receive and printer, account

and password reset for clients, and Scheduled training and install and

deinstall of Quest product such as Care360 Emaxx, Lab and

Meds, and LO&R products.

ADP Automatic Data Processing La

Palma, Ca 2003-2009

Title-Senior Field Technician

Primary role upgrading and migrations/ conversions of client

database for both Oracle and SQL Base with Payroll, HR and Self

Service Products

Secondary role Call Center Representative for Payroll for

windows and Web base Products such as Pay Expert, Portal, IPay,

IStatements and Regional Support Center Client Site

Provided Admin support for departmental servers in the area of

testing applications and feedback

ISS-INFORMATION SYSTEM SUPPORT

Los Angeles, Ca 2001-2003

Subcontractor to the Army Corp of Engineers

Title-Senior Field Technician

Responsible for regional location support site in various areas

of software installation, hardware, repairs, and

troubleshooting.

LAN and WAN components involving replacement/ troubleshooting

for router, Hubs, Switches and Print Servers for satellite

location

Provided desktop support for USACE project locations in the area

of LAN, internet, E-Mail connectivity, and PC periodical

implementations

Past Employments

Microdyne Outsourcing inc Sub-contractor to LinkSys Router

Products Level 1 Product Support

Boeing Co Aircraft Structures Mechanic Huntington Beach Ca

McDonald Douglas Aircraft and Space systems Long Beach and HB

EDUCATION

New Horizons Computer Learning Center

Los Angeles, Ca 2003

Course: 2101 Windows 2000 Pro and Server, 2151 MS Windows 2000

Pro, Network+, and Network Exchange Server 2000

Installation/deployment of Windows 2000 Server for PDC, BDC,

File and Print server roles

The administration of Windows 2000 active directory involving

Security, auditing, and system polices.

Network+ Certification gain extensive knowledge in the areas of

configuration and maintenance of Local/Wide area networking.

Learned deployment/configuration of Exchange E-mail server for

the routing of Email and maintenance of mail boxes

Have a working knowledge of internet protocols such as

TCP/IP,WINS, DNS, ISS,SMS, SMTP, POP3, and HTTP

LINKSYS Service Center Irvine, Ca

2000

Training on various Linksys's product line including Router,

Switches, HUBS, and NIC Cards

Computer Education Institute CEI

Carson, Ca 2000

Computer Networking

Courses included Windows/Novell O/S and Network principle,

Networking Essentials, NT Server for 95/98/NT workstations.

TCP/IP, ISS, A+, MCSE, Hubble Certification and Adv Micro

Computer Repair

Devry Institute of Technology Long

Beach Ca 1999

Electronics Technician

Application of Solid State Components

Cal Poly Pomona University Pomona, Ca

1982

Major Electrical Engineering

Completes 2 Years of General Courses

Naval Training Center San Diego, Ca and Great

Lakes, ILL 1984

Basic Electricity and Electronics Certification/ Electricians

Certification

Have knowledge and an understanding of current flow in an AC and

DC environment in relation to components in a circuit. Learned

troubleshooting by conducting Failure and analysis on Components

cards

MILITARY United States Navy Stations San Diego and Long

Beach, Ca 1984-1992

Electricians Mate Third Class

Job responsibilities: Supervised the electrical maintenance of

the ship server equipments virtual to the operation of the

underway readiness. During service I earned various awards for

excellent service.

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