Customer Service Project
Resume:
_____________________________________________Richard C. Sweeney
Dover, New Hampshire
603-***-**** **************@*****.***
exceptionally
versatile problem Professional Profile
solver and very
talented computer Eager to become part of a forward looking team of IT
specialist. A great professionals whose dedication to customer service is second to
asset to our team.." none
Michael Edgar, ComTel Ready to provide superior support and merit customer confidence
Project Mgr.
Central Artery Former DoD employee with Secret security clearance
Tunnel Project
" I've known Rick Employment
since 1986. Very
knowledgeable, always A1 Computer Services
thinking ahead. He South Dennis, Mass. and Dover NH
was a natural choice
to help us with the Sole proprietor of a PC repair, commercial networking, and
Central Artery software solutions business. Develop, test and document
Project " security systems and policies for business. Monitor routine
Kevin Gregory, CFO operations for compliance with company policies, incident
ComTel management and resolution. Propose new technological solutions
consistent with company needs.
"When our system went Comcast ( contractor )
down we were in big Yarmouth, Mass. and Dover, NH.
trouble. Rick came Trouble-shooting technician for Comcast Digital Voice (VOIP),
to our shop and had high speed (broadband) internet and networking. Responsible
us up in no time, and for resolving IP conflicts and proxy server issues. Install
with no loss of data. network card, cable modem, routers, and software on residential
I still don't know and business networks. Survey, document and report any system
how he accomplished problems to POC in engineering or construction departments as
that! " appropriate.
Bob Maurer, Maurer
Plumbing and Heating. ComTel Productions, Inc.
Cataumet, Mass. Chelsea, Mass
Prepare proposals, budgets and reports for submittal to
"Big-Dig" Project. Develop and maintain databases. Monitor
batch jobs from Windows O/S via Event Monitor to
display execution status. Validate successful batch jobs are
output correctly per Technical Specifications. Debug failed
batch jobs by reviewing errors output to Event Viewer. Debug
failed batch jobs by reviewing errors output to MS Access DB
errorlog. Report failed batch jobs to POC via email. Escalate
critical failed batch jobs to POC escalation path. Proficient
in MS Access, MS Excel, MS Word, MS PowerPoint, MS Publisher,
Norton and McAfee security suites, and web-site design software
as well.
Education, Certifications
A.S. in Computer Science
15 years experience with Windows OS
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