Project Manager Training

Summary of Qualifications

. Change management professional specializing in learning & development

with over ten years of experience working with Fortune 500 companies

on major change initiatives including merger integration, business

process re-engineering, and systems implementation

. Skilled in managing projects, teams, and client relationships through

work on seven different client engagements

. Promoted from Instructional Designer to Assistant Director in nine

months

. Currently an Independent Change & Performance consultant supporting

two Fortune 500 clients

Strengths

. Change management strategy development/planning

. Internal/external communications development

. Program/project planning and management

. Team leadership and coaching

. Organizational design and development

. Business process analysis and design

. Learning and performance development

. Meeting facilitation

Work Experience

INDEPENDENT CHANGE & PERFORMANCE CONSULTANT

that XtraMile, LLC - August 2007 to Present

Provide change management services to include:

. Perform gap analyses and develop approaches for impacts to systems,

internal and external audiences, and organizational structure.

. Design, develop and implement numerous training deliverables including

user guides, job aids and web-based content.

. Manage client relationships and resources in the strategy, development

and delivery of training and communication deliverables.

. Develop and maintain change and project deliverables including training

and marketing materials, internal communications, and project plans to

support various project milestones.

. Implement and manage evaluation & ROI activities.

ASSISTANT DIRECTOR OF TECHNICAL TRAINING

Liberty Mutual, Lake Mary, FL - January 2006 - August 2007

Managed the project work and activities of the technical training team

including:

. Management and coaching of seven staff members

. Management of project work and deliverable timelines

. Maintaining relationships with outside vendors and internal, principle

partners

. Addressing behavioral issues with class attendees

. Developing and reviewing performance objectives for each staff member

. Assisting with content and training development and implementation

SENIOR TECHNICAL TRAINING CONSULTANT

Liberty Mutual, Lake Mary, FL - April 2005 - January 2006

Instructional designer and facilitator for new insurance sales

representatives:

. Performed training and audience needs analysis.

. Developed, posted and managed online training content.

. Analyzed and monitored training ROI in the field.

. Utilized project management skills to efficiently manage resources and

implement multiple training projects.

. Enhanced training offering based on industry research and needs analysis.

. Managed daily operations and vendor relationships.

. Developed internal communications.

. Facilitated training.

CHANGE MANAGEMENT PROJECT MANAGER

JPMorgan Chase, Chicago/Tampa - April 2003 to April 2005

. Performed gap analyses and developed approaches for impacts to systems,

internal and external audiences, and organizational structure.

. Designed and developed numerous training deliverables including user

guides, job aids and web-based content.

. Created and executed training plans for 58 audience groups, impacting

over 5000 employees.

. Managed IT, marketing, and sales resources in the strategy, development

and delivery of five demos for $32MM Internet initiative.

. Developed and maintained project deliverables including training and

marketing materials, internal communications, and workplans to support

various project milestones.

HUMAN PERFORMANCE CONSULTANT

Accenture, Chicago, IL - September 2000 to April 2003

Further developed communication, management, writing and training skills

working as a Human Performance Specialist assisting with all change

initiatives.

Managed multiple projects and resources through organizational/system

changes.

Estimated change drivers including time and resources for system migrations

impacting 3000 resources.

Developed communication, training, and marketing plans and deliverables

Facilitated meetings and training sessions, both online and face-to-face.

Gained extensive knowledge in client areas including commercial banking and

chemicals.

ASSISTANT PROJECT MANAGER/TEACHING ASSISTANT

FSU Interactive Lab, Tallahassee, FL - July 1999 to August 2000

Supported various e-commerce projects both for educational and

entrepreneurial purposes.

Taught Desktop Publishing to undergraduate students.

Performed marketing research and analysis for e-commerce website

development.

Developed and presented marketing strategy for re-branding Florida Trend

Magazine website.

Managed two co-workers and client expectations during re-branding of

website.

Improved knowledge of relational database design and ColdFusion

programming.

CORPORATE COMPUTER TRAINER

Productivity Point International, Naperville, IL - April 1998 to July 1999

ExecuTrain, Orlando, FL - January 1996 to March 1998

Facilitated computer application training to classes of up to twenty

people.

Worked closely with account representatives to develop customized classes.

Applied adult learning theories through product development.

Associations

American Society for Training & Development (ASTD)

Education

Florida State University, Tallahassee, Florida

Master of Science in Communication: August 2000

Major: Interactive Communication & New Technologies GPA:

3.9

Bachelor of Science in Communication: December 1995

Major: Interpersonal Communication Minor: Psychology GPA: 3.8

References

Ryan Bixby, 248-***-****

Bonnie O'Meara, 773-***-****

Jennifer Danesis, 312-***-****

Teri Scheunemann, 630-***-****

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