Customer Service Manager

Location:

Posted:

August 02, 2010

Darla Shirley

************@*****.***

Intelligent, mature candidate with a variety of experience in management

and call-center environments. Enthusiastic, people-loving and quick-to-

learn.

Customer Service/Collections Positions:

Received and made calls in the Enterprise Call Center for Home Loan

Servicing regarding modifications (60-98 calls per day), collections,

repayment plans, foreclosure cures, escrow information, loan history, etc.

Received calls in the Enterprise Call Center to assist customers with iPod

& iPhone accessory purchases or customer service questions.

Performed collection procedures for a copier company; worked with

Collections Manager to keep all accounts within 90 days due, with sales

team to get new customer settled and lease customers paying monthly

Indymac Morgtage Services- ECC Rep for HLS: 4/2009- 8/2010

Apple Retail Call Center- ECC Rep: 11/2008- 2/2009

Dahill Industries- Collections Specialist: 10/2000- 4/2002

Management Positions:

Managed busy store with 22 pumps and a car wash; in charge of daily

store operations; trained associates on procedures, policies and on

merchandise; evaluated employee's time/attendance/performance; drove daily

sales performance; had 5-12 person team; performed inventory procedures;

merchandising; received and stocked merchandise; vendor relations; assisted

customers as needed.

Exxon Mobile- Store Manager: 9/2007- 9/2008

Office Max- Logistics Manager: 8/2006- 9/2007

Metro Fuel, Inc.- Store Manager: 9/2003-6/2006

References available upon request.