Customer Service Security

Ohi Iruobe

**** * ***** **. *** W, CA, ***** Cell 410-***-**** ********@***.***

Education

Bachelors of Sciences, Computer Science

August 2009 - May 2011

University Of La Verne, La Verne

Certifications

Oracle Certified Database Administrator (OCP)

Sun Certified Java programmer 1.4 (SCJP)

Summary

. Sound familiarity with Windows2000 and Windows XP at the user level,

including user and application installation.

. Linux System Administration skills (RedHat, Sun Solaris, HP, AIX) and

Windows Server System Administration.

. Familiarity with Microsoft Office, printing, and Windows networking.

. Familiarity with Intel-compatible hardware.

. Advanced ability (building and configuring machines, hardware

troubleshooting).

. Strong communication and people skills, both written and verbal.

. A proven record of reliability, the ability to perform under time

constraints, and good judgment under pressure.

. The ability to lift 50 lbs and install computer and electronic

equipment in a safe and careful manner.

. Expert in Windows server 2000/ 2003, NT4.0, Microsoft Active

Directory, DNS, DHCP

. Ability to configure HTTP/HTTPS, SMB, NFS, FTP, Web proxy, SMTP, DNS,

NTP, IMAPS, and POP3 on RHEL server and client

. Fantastic ability to learn new material quickly.

. A solid understanding of networking fundamentals and security.

. Programming and scripting skills include Bash, Perl, C++, java, C, SQL

Professional Experience

Union Bank, Los Angeles, California

Unix/Linux Security

June 2010 - Present

. Write script to automate tasks various tasks in Linux, AIX, HP and Sun

Solaris

. Created, tested and deployed scripts to tests security compliance of

all Servers comprising of 536 Linux servers, 138 Sun Solaris servers

and 156 HP server

. Contributed to security compliance documentation for Linux, AIX, HP

and Sun Solaris Production Servers.

. Contributed to creating workflow for Penetration Testing in Microsoft

SharePoint.

Johns Hopkins Hospital, Department of Radiology and Radiological Sciences,

Baltimore, Maryland

System Administrator / Support Tech

February 2008 - August 2009.

. Configure, install, and maintain mostly Unix/Linux computer systems in

a networked environment.

. Supported RedHat Linux, Solaris, Microsoft Windows, Microsoft Office

applications including Outlook and Novel GroupWise

. Perform software installation, upgrades/patches, troubleshooting, and

maintenance on Linux servers.

. Managed user rights and permission, disabled and enabled accounts,

managed file and folder permissions and configuring security templates

as needed.

. Utilized remote support to analyze and expedite problem resolution to

ensure quality service, remotely install software and troubleshoot via

Dameware Mini Remote Control application.

. Troubleshooting any problems with network, PC configuration and

peripheral setups.

. Provided users with excellent customer service via telephone and e-mail

Maintain high call and e-mail volume levels.

. Diagnosed, troubleshoot and resolved hardware, software and voice/data

communication systems issues.

Lexington Services, Anderson South Carolina

Support Technician

February 2004 - August 2007

. Troubleshoot user problems relating to Operating System issues (RedHat

Linux, Ubuntu, and Windows XP) including network Connectivity, TCP/IP

configuration, upgrades, MS Office products and Internet connectivity.

. Performed upgrades, installation of software, drivers on Linux and

Windows workstations.

. Installed logical printers on a print server and preparing print

server to host clients.

. Diagnosed and troubleshoot hardware peripherals like printers, faxes

and scanners.

. Assisted on on-site visits and hardware troubleshooting and local

system upgrades.

Related Course Work

. Management Information Systems

. Project Management

. Database Management

. Java programming

. C++ Programming

Contact this candidate