Management Manager

Ed Ingram

732-***-**** - ********@*****.***

Director of Recruitment

Commercially focused recruitment operations leader, experienced in building

efficient and financially sound recruitment teams. Excels in environments

requiring operational tune-ups through the identifications of

inefficiencies, weak links, missed opportunities and allocation of budget.

Effective decision maker that accepts complex challenges and is confident

in resolving operational issues effectively.

. Change Management - Proven ability to provide a structured approach to

change individuals, teams and organizations.

. Time Management - Extensive experience building structure around the

recruitment process. Planning, allocating and scheduling of time to

optimize performance.

. Succession Planning - Ability identifying talent to provide training

and support. Developing individuals with the capacity and aptitude for

the future.

. Salary Benchmarking - Identifying unique positions to specific market

data to ensure the business is competitive for both new hires and

existing employees.

. Reporting - Ability to present specific focused content, rich in

detail. Identify patterns, inefficiencies, budget allocation, weak

links and opportunities.

. Procurement - Solid background acquiring goods and services to enhance

the recruitment experience to create internal efficiency and drive

down costs.

. Best Practice - Extensive experience identifying the method and

process to be more effective.

. Leadership - Proven ability to exceed expectations and targets while

building motivated, cost effective and loyal teams.

Professional Experience

BlueGlue - February '09 -

Director, Recruiting & Operations.

Recruitment Process Outsource (RPO) company, providing on-demand

recruitment services to VC backed SMB hi-tech organizations across North

America and the U.K. Our service is designed to provide a low risk approach

to recruitment, while delivering high quality talent.

. Operational responsibility for U.S. business.

. Report directly to CEO and CFO

. Procurement of talent management solution to align work force and

improve business performance.

. Implemented structure through time management resulting in greater

output per individual.

. Eliminated replication and dramatically reduce human latency creating

greater efficiency and therefore speed to hire.

. Detailed reporting to senior management regarding individual and team

performance.

. Negotiation of all goods and services from 3rd party vendors to ensure

quality and best price.

. Overall leadership responsibilities to ensure all personnel are

managed correctly and junior team members supported.

Touchbase Communications, Inc - January 2008 to February 2009

Director of Talent Acquisition.

Touchbase, a global Cisco partner specializing in IP Telephony and Contact

Center Technology. Operating across North America, Europe, Asia and

Australasia.

Implemented in-house recruitment function from scratch. Supporting 17

offices globally spread across multiple time zones.

. Full global operational responsibility. Reporting directly to the CEO

and COO.

. Creation and execution of business plan.

. Established companywide best practice processes to ensure consistency.

. Responsible for negotiating and procuring applicant tracking software.

. Monthly, quarterly and annual reporting responsibilities to senior

management.

. Identification of inefficiencies and wasteful spending, significantly

reducing the cost per hire by over 50%.

. Full procurement responsibility for all 3rd party goods and services.

. Provide leadership, training and mentoring to inexperienced team.

. Implemented companywide succession planning activities, helping this

company gain insight as to where the talent was and where expansion

opportunities may be.

. Extensive salary benchmarking conducted to ensure our talent was

appropriately looked after reducing the amount of poaching within a

competitive market place. Removing the burden on the recruitment

department to continually fill the same seat and focus more on growing

the business.

. Streamlined recruitment process reducing time to hire by 40%.

. Fully responsible for change management moving from regional

recruitment to centralized recruitment.

Foxtons U.S. Inc - June 2001 to December 2007

Director of Recruitment

International Real Estate Company headquartered in London with operations

in the U.S. and Europe.

Total responsibility directing all recruitment operations in the U.S.

Overhauled underperforming high volume recruitment department by applying

operational best practices, resulting in 15,000 interviews annually, while

raising the quality of hire and driving down costs.

. Monthly, quarterly and annual reporting directly to Group CEO, Group

COO and U.S. CEO.

. Dramatically reduced cost per hire through heavy negotiations with 3rd

party vendors.

. Identification of operational inefficiencies and weak links resulting

in radical change.

. Dramatically reduced recruitment related activities for hiring

managers, by absorbing all low level, time consuming activities

associated with the recruitment process, allowing the business to be

more efficient.

. Creation of skill set specialization and time management within the

recruitment department. Producing subject matter experts, dramatically

reducing the time to hire and missed opportunity.

. Year after Year reduction in cost per hire through controlled

operations and spend.

. Continuous mentoring and development of inexperienced team.

. Consistently managed multiple projects at any given time.

. Total responsibility and accountability for building all recruitment

campaigns.

Foxtons - London, U.K. 2003 to 2004

Recruitment Manager, Head Hunting Division

Promoted to set up a new division with a very specific goal. Identify,

approach and head hunt talent from all sectors that could help Foxtons

increase market share and impact the operational and fiscal performance of

the company.

. Foxtons gained 25% market share within the U.K.; I was publically

acknowledged by the group COO as having a major part in the success of

the company through the delivery of exceptional talent.

Foxtons - London, U.K. 2001 to 2003

Recruiter

Joined Foxtons as a member of the recruitment department to help attract

the highest level of talent for the organization across all work groups.

Consistently recognized as the top performer and was regularly invited on

company trips designed to acknowledge performance.

Computer Personnel - London, U.K. 1999 to 2001

IT Recruiter

Information Technology Recruitment agency targeting start-up software

companies and mid- sized technology businesses.

Hired within the development team to attract new business. Sold our

services face to face at board level and negotiated all rates and fees.

Educated clients through all phases of the recruitment cycle. Implemented

advertising strategies to source candidates. Negotiate all offers and

closed deals.

Education - Shiplake College Henley-Upon Thames (U.K.), Bournemouth

University - Product Design Engineering (U.K.)

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