Customer Service Manager

RYAN SOLL

** **** ***** **. ****** River, MD ****0

Home: 410-***-**** Cell: 717-***-**** Email: *********@*****.***

SUMMARY

Skilled IT Professional with over 10 years experience dealing with

computer systems, peripherals, engineering, and team management.

SKILLS

. Deploy new PCs, transfer data, and wipe hard drives for PCs identified

for disposal or re-use

. Assemble and install parts, test and perform operational checks and

interconnection of computer hardware systems and peripheral equipment

. Maintain, upgrade and replace hardware and software systems

. Prepare new equipment, assemble computer systems and peripherals, back-

up/restore users' data, install standard software loads/images,

initiate users' network connection

. Three years of computer engineering education

. Five years in management positions

. Develop, integrate and apply information systems components to solving

business problems. Maximize security features to emphasize on the role

of the end user in making a system secure.

. Construct business applications using an advanced application

development environment such as Visual Basic

. Write and implement complete C++ programs to solve engineering

problems using top-down design

. Use high-quality programming standards to develop C++ programs to

solve engineering problems

. Apply successful debugging strategies in a software development

process while developing programs of several hundred lines in length

PROGRAMS

. Windows OS

. Microsoft Office Suite 2003 & 2007

. C++ and Visual Basic

. Auto CAD

EXPERIENCE

Marketing Sales Representative, Capital Remodeling Inc., MD May 2007

- Current

Design and draw product and layout schematics, set up

agreements, and draft and finalize contracts with clients

Maintain and promote excellent customer service and relations

Operations Manager, Value City Department Stores, MD October 2006 -

May 2007

Troubleshoot software and programming problems in the existing

training and signing software

Promote team productivity and efficiency among all employees

Perform store level human resource functions; conducting

appraisals and performance reviews, interviewing and hiring

of potential candidates, and organize and administer training

and development sessions

Maintain and promote excellent customer service and relations

Assistant Store Manager, A.C. Moore, MD May 2003 - September 2006

Troubleshoot software and programming problems in the existing

training and signing software

Maintain and verify inventory control repository and ensure

order postings are current, necessary, and accurate through

asset management

Promote team productivity and efficiency among all employees

Manage, train, and supervise employees engaged in ordering and

inventory assessments

Maintain inventory standards and relay and assemble and maintain

inventory elevations

Create and manage ongoing department sales comparison

spreadsheets

Complete independence and responsibility to operate and maintain

the store based upon personal ability, decisions, and

standards

Maintain and promote excellent customer service and relations

Assistant Store Manager, K-mart, MD/PA Jan 2002 - May 2003

Troubleshoot software and programming problems in the existing

training and signing software

Maintain and verify inventory control repository and ensure

order postings are current, necessary, and accurate through

asset management

Promote team productivity and efficiency among all employees

Manage, train, and supervise employees engaged in ordering and

inventory assessments

Maintain inventory standards and relay and assemble and maintain

inventory elevations

Maintain and promote excellent customer service and relations

Lab Technician/ Systems Admin, Eastern York HS, York, PA May 1999 -Aug

1999

Install new software and hardware, determine supply needs

Troubleshoot problems with hardware and software and perform the

resolution

Build and maintain network infrastructure such as switches and

routers, and diagnose problems with these or with the behavior

of network-attached computers

Respond to difficulties with computer systems and diagnose and

solve common problems

Perform maintenance; changing backup tapes or replacing failed

drives in a RAID

EDUCATION

Virginia Polytechnic Institute & State University (Virginia Tech),

Blacksburg, VA

B.A. in Interdisciplinary Studies, Minors in Business and

Economics, Graduated Dec 2001

. Represent and manipulate information in binary form, design and

construct basic combinational and sequential logic circuits,

implement designs represented in a register transfer language,

write machine language computer programs, write elementary

assembly language programs, and write reports on hardware and

software design projects

. Design algorithms for solving problems that use data structures

such as arrays, linked lists, stacks, queues, graphs, and trees,

and algorithms such as those that are used for list

manipulation, graph manipulation (e.g., depth-first search),

sorting, searching, and tree traversals

. Define and use the concepts of data types, arrays, pointers, and

stream and file I/O

. Use dynamic memory management, library functions, user-defined

functions, and simple classes to solve engineering problems in

C++

ACHIEVEMENTS/AWARDS

Received Iron Fist award in 2006 for superior enforcement of company

policies and support of company integrity

Customer Appreciation award 2005 for superior Customer Service

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