Management Manager
Resume:
Brian Reeves
MADISON, MS ***10
**********@*****.***
SUMMARY
Assertive Sr. Business Analyst and IT Team Leader with 10 years of valuable
operational and project management experience. Effectively serve as primary
liaison between IT and business departments for software development
projects, utilizing a comprehensive understanding of the business concepts
that drive IT projects. Experienced in operational and project management
of mission critical applications, as well as effectively assembling,
motivating, and leading a team to success.
Professional Skills
Project Related SDLC Best Practices, Agile and Waterfall Development
Skills: Methodologies, Business Process Modeling (BPM), Business
Requirement Documentation, Functional Requirement
Documentation, Use Case Creation, User Interface Design,
Wireframe Usability Reviews, Quality Assurance Best
Practices, Software Implementation Management, Relational
Database Concepts, Service Oriented Architecture (SOA)
Software: SQL, ATG, MS Office Suite: Excel, Word, Visio, Access,
Power Point
Business/Operati Payment, Point of Sale, Collection Management, Inventory
onal Support Management, Customer Relationship Management (CRM),
Systems Accounting System (Oracle EBS), Convergys Atlys Billing,
(BSS/OSS): Oracle BRM Billing, Oracle AIA, SIEBEL, Activation
Manager, Mediation Manager
Professional Experience
Cellular South, Ridgeland, MS 2007-Present
Business Analyst II
Senior-level IT position, serving as liaison between business unit end
users and IT resources (Managers, Application System Architects and Jr.
Business Analysts) to create and maintain highly specialized IT solutions.
Originally hired as Business Analyst I, but promoted to Business Analyst II
(Sr.), in 2009.
o Elicit, analyze and document the business needs of project stakeholders
in order to develop detailed business requirements for new systems. Use
communication, analytical and problem solving skills during the system
development lifecycle to maximize the benefit of IT systems and company
resources.
o Successfully lead IT department resources with the implementation of a
new Tier-1 Prepaid Billing application which lead to a 200% increase in
prepaid customers post launch. Effort included working with business to
define requirements, vendor selection, and implementation within IT
department which included integrations with all existing infrastructure
like Data Warehouse, Commissioning, and middleware applications.
o Completed numerous marketing strategy projects to introduce new pricing
structures, within BSS and OSS systems, in order to differentiate
Cellular South from our competition.
o Integrated multiple vendors into Cellular South's billing and
provisioning systems to facilitate a new international roaming platform.
For the first time, Cellular South subscribers could take their phone and
roam all over the world.
o Key stakeholder in revolutionizing the contract policies for our wireless
customers. Helped the business define their vision into a tangible
solution. These new policies facilitated an increase in data service and
Smartphone adoption over previous strategies.
o Developed detailed use cases for web user experience including, purchase
path, activate my phone, manage my account, add feature, update account.
Worked with interactive agency to define look and feel and approve final
wireframes, while working with IT resources to integrate several back
office systems with the web portal on www.cellularsouth.com
Dobson Communications, Oklahoma City, OK 2003- 2007
Team Lead - Billing Reference Data Management
Due to exceptional performance as an IT consultant, was hired full-time to
develop the Reference Data Management team within the billing organization.
o Created and managed team of 6. Within one year the team was hired,
trained, and fully operational, reducing operational costs previously
incurred from outsourced work to an estimated cost savings of over $900K.
o Managed all billing system software releases and data updates. Provided
technical expertise and test case reviews for over 10 new release
versions of billing software. Defined team processes and procedures for
additions/modifications of billing system financial data.
o Held key role in several system integrations of acquired companies,
totaling over 500K customer accounts. Provided data mapping requirements
and review of inbound system setup.
o Served as subject matter expert on several projects including: e-billing
system, IVR/billing system integration, trouble ticketing system, e-
store, API integration for several middleware projects, Marketing
campaigns, new rate plans, regular promotions and product launches for
prepaid product, Ringback Tones and push to talk services.
Consultant - Billing Production Support Contract
Consulted corporate Revenue Assurance team on how to set up and maintain a
Business Support System (BSS) billing and customer care application.
o Trained and mentored employees on daily production support issues to
ensure billing accuracy while being involved in new projects for the
billing support organization.
o Managed new pricing requests from corporate and regional marketing
departments. Ensured that they understood the functionality and
limitations of the pricing system.
Consultant - Team Lead/Conversion Testing Contract
Recruited to lead a group of 12 through the testing phases of a billing
system conversion.
o System expert on new system (Atlys) and Team Lead for conversion issue
management.
o Managed 12 employees' time and schedules to ensure work was completed
successfully and on time, tracking progress of the group's testing
efforts and reporting directly to the Director of Business Operations.
Worked effectively with billing vendor representatives through testing
process and communicated billing issues clearly and concisely.
US CELLULAR, Itasca, IL 2002-2003
Consultant - BSS Analyst Contract
Contract position as lead BSS analyst for company's brand launch in
Chicago.
o Successfully completed brand launch project, resulting in Primeco BSS/OSS
branding and products aligning with company objectives.
o Post launch, served as interim operations leader, responsible for
billing, rating, and finance data management. Managed marketing and
business requests for change in the billing application, and facilitated
testing while continuing to support the business as BSS/OSS subject
matter expert.
Verizon Wireless, Westlake, TX 2000-2002
IT Analyst
Entry level analyst, responsible for configuration management of South Area
wireless billing system. Managed and implemented all departmental requests
for changes to the wireless billing application.
Education
Louisiana Tech University, Ruston, LA 2000
Bachelor of Science, Computer Information Systems
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