Customer Service Quality Assurance
Resume:
Troskie Stewart
**** ******** *****, *******, **. 30106
**********@*****.***
SUPERVISOR OF LOGISTICS & DISTRIBUTION
Qualifications 9 years in distribution, supply-chain, and customer service.
Four years of solid leadership.
Specialist in workload and manpower planning and quality
improvement.
WMS: RF Scanning, AS400, PKMS, and Returns Pro.
Background in hazardous materials storage, transportation,
and disposal.
Advanced PC skills (Microsoft Office Package).
Knowledge of CGMP, OSHA, and FDA regulations.
Professional Logistics Supervisor Feb. 2008 - May 2010
Experience Inmar Reverse Logistics, Atlanta, Georgia
Trained and supervised 40+ employees to execute
Inmar's 3PL operations according to company
policies and S.O.P.'s
Responsible for in-process auditing, defect
auditing, and finished goods inspection.
Saved 10% in packing costs by using alternative
packing materials.
Conducted hazardous monthly material/safety
training for employees.
Developed and implemented performance and quality
improvement program.
Increased employee productivity 15% by
establishing production/quality standards such as
5's.
Gathered, analyzed, reported, and distributed data
utilizing statistical controls
(Charts/Spreadsheets).
Redefined warehouse positions, established hourly
production standards.
Wrote and established audit approved process
improving facility quality to 95%.
Inventory Control Supervisor Oct. 2006 - Dec.
2007
American Residential Services, Hilton Head, South
Carolina
Responsible for $8 million inventory, 5 employees,
HVAC warehouse.
Reduced inventory discrepancies by developing
identification and tracking system.
Increased storage capacity 10% by standardizing
inventory control procedures.
Supervised raw material receipt (unloading), bulk
stocking, and order pulling.
Negotiated cost effective pricing with vendors.
Prioritized physical inventory, cycle counts, and
replenishments.
Enforced housekeeping and sanitation.
Quality Assurance Clerk Aug. 2001 - Oct.
2006
Wal-Mart Distribution Center, Statesboro, Georgia
Performed Quality Assurance for $70 million
inventory, 1.5 mill sq. ft. warehouse.
Scored 100% on 33 quality assurance follow- up
audits by Quality Manger.
Cycle counts, slot reconciliations, inventory
allocation, and UPC audits.
Provide solutions for RTV's, overage/shortages,
and vendor packing issues.
Data Entry: B.O.L. processing and error keying.
5 year Risk Control safety team member.
Cross trained in Traffic department.
Cashier Aug. 1999 - Aug. 2001
Boykins IGA, Statesboro, Ga.
Customer service.
Inventory integrity.
Stock shelves.
Education Associates Degree, Accounting, Ogeechee Technical 2005
College, Statesboro, Ga.
General Studies, Georgia Southern University 2000
Professional Completed courses/seminars in hazardous waste,
transportation, traffic, safety, employee involvement, and
leadership.
References John Vasiliadis, Quality Engineer, Energizer
Cell#: 302-***-****
Sunny Roberson, Quality Engineer, Honda Motors Cell#:
TJ Williams, Account Manager, Advantage Staffing
Cell#: 404-***-****
Contact this candidate