Project Manager Customer Service

OBJECTIVE

Seeking a position with a company that will allow me to utilize my passion

for technology and project management, my business background, and my

strong analytical and creative abilities to add value.

EDUCATION

Bachelor of Science in Business and Technology University of Connecticut:

Graduated 12/08

University of Connecticut's Sales Certification Program: Graduated 12/08

Majors: Business and Technology Deans List Student* GPA: 3.4

Minor: Sales Marketing

**Currently pursuing PMP Certification

WORK EXPERIENCE

CIGNA Health Care

January 2009 - Current

Project Manager and Systems/Business Analyst

Worked directly with business analysts, architects, DBA's and other project

managers to successfully implement and manage the creation of production

fix testing environments for CIGNA's customer facing web portals. Gathered

and analyzed business requirements/functional requirements for the

development and design of CIGNA's new call center application. Developed

and implemented project plans, milestones and testing strategies for

CIGNA's various web portals.

Diageo of America - Norwalk, CT

February 2008 - April 2008

Information System Analyst/SAP Security Intern

Analyzed corporate compliance discrepancies and solved many issues within

the SAP ERP System. Worked to ensure Sarbanes Oxley compliance of user

access rights, during a global SAP implementation. Implemented Compliance

Calibrator to research user violations.

Connecticut Information Technology Institute - Stamford, CT

September 2005 - February 2008

Business Development Manager

Worked directly with the corporate community in identifying and delivering

the resources necessary to meet the needs of users, facilitators and

managers of IT Professional Development. Established key relationships

with individual and corporate clients by facilitating market driven

seminars and events. Coordinated marketing efforts.

Razor Focus: Marketing Research - Stamford, CT

March 2007 - May 2007

Recruiter and Project Coordinator Intern

Interfaced with corporate clients and coordinated various projects relating

to focus group client services. Recruited research participants in order to

meet client needs. Managed databases. Interviewed focus group participants.

Overwest Advisory - Stamford, CT

Summer 2007

Market Researcher

Researched Mexican trade show, convention center, and expo market for large

Texas based Client. Translated and analyzed economic statistics from

Mexican websites, documents and business contacts. Created a list of top

convention centers and expos in the country. Researched display costs and

opportunity for client's expansion.

Bloomberg LP - New York, New York

Summer 2006

Global Operations Project Coordinator Intern/HR AD Expansion

Researched and Project Coordinated HR Ad expansion in Mexico by interfacing

with top Mexican newspaper companies. Worked on clearing OPSG discrepancies

in order to optimize customer service experience. Communicated with clients

to meet their IT needs. Presented and created statistical charts and graphs

of current Bloomberg Internal IT trends.

UBS Investment Bank, Stamford, CT

Summer 2004

Business Continuity Analyst Intern

Responsible for researching Business Continuity strategies implemented by

other firms, in order to better execute business continuity plans at UBS.

Updated weekly and bi-weekly audit reports. Created Power Point

presentation on the overall knowledge that was obtained while working at

UBS.

ADDITIONAL SKILLS/ ACTIVITIES

. Experienced and proficient in: MS Office Applications: Excel, PowerPoint,

Access, Word, Project, SharePoint

. Operating Bloomberg Terminal Basic and Advanced Functions

. Student Government Senator, Advertising Committee Chair, Business and

Economics Club Member - UCONN

. Experience with SDLC and IT best practices

. Fluent in Spanish

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