Sales Customer Service
Resume:
Joan O'Meara
Mesa, Arizona 85203
**********@***.***
www.LiVisionmktg.com
Creative, loyal, experienced Marketing professional who thrives on managing
multiple, large, complex projects, uses a technical and innovative approach
to marketing that translates to the successful promotion of various
industries, and displays a proven ability to produce high-quality work
product under tight deadlines with little or no supervision, while
significantly reducing overhead.
Career Skills Summary
. 20+ years experience in marketing and sales support with progressive
advancement and responsibility
. Direct input into corporate business model and marketing strategies
which resulted in a 300% increase in revenue over a 2 year period
. Creation of corporate brand style guide and responsibility for
adherence to brand guidelines
. Reduced corporate costs by more than $50k within first year of
employment by eliminating the use of outside contractors for company
collateral design and creation, web development, and event management
. Full charge responsibility for design of marketing collateral,
advertising layouts, corporate web-sites, PowerPoint presentations,
sales budgets and reports, client proposals (RFP's), and training
manuals
. Direct responsibility for planning and accomplishment of national and
international corporate events and promotions
. Extensive experience with multiple forms of marketing campaigns
including electronic and print newsletters, email campaigns, surveys,
and use of social media
. Managed staff and incentive travel programs for groups up to 300
. Provided executive support for top level customers and management
. Handled Employee Retention Programs
. Managed Human Resources for 100 employees, including employee time
tracking, insurance, termination, and recruiting/hiring procedures and
schedules
. Organization of numerous fund raising events
. Responsibility for SEO of corporate websites
. Advanced proficiency with MS Office Suite, Adobe PhotoShop, PageMaker;
Illustrator, and DreamWeaver (CS2 Suite)
. Advanced knowledge of computer systems for both the marketing and
technical applications
. Excellent communication skills
. Proven ability to work with both internal and external customers
Professional Experience
Director of Marketing / Marketing Manager - Jan 2005 - Jan 2010
Forensics Consulting Solutions, LLC - Kelly Kuchta, CEO - 602-***-****
2600 N. Central Ave., Suite 1100, Phoenix, AZ 85004
V Increase corporate brand recognition
V Obtained Inc 5000 ranking for 2 years running
V Increase firm's market share and revenue through marketing campaigns
V Achieved 300% increase in revenue over a 2 year period
V Designed and maintained corporate website
(www.forensicsconsulting.com)
V Built, and maintained corporate event websites (www.b-discovery-
phx.com, www.cswb2009.com)
V Designed all corporate collateral, advertising layouts, and stationary
V Brand style guide creation and adherence to guidelines
V Write and submit corporate press releases
V Event booking and presentation preparation for national and
international conferences and speaking engagements
V Manage all corporate and employee events
V Manage corporate Employee Retention program
V Business and competitive intelligence gathering
V Work with Corporate Partners to launch partnership offerings and new
products
V Prepare budgets and performance reporting as required
V Provided administrative support as necessary
Executive Marketing Consultant - Dec 2003 -2005
The Tim Davis Network - Tim Davis, CEO - 602-***-****
3080 N. Civic Center Plaza #50, Scottsdale, AZ 85251
V Entertainment marketing including collateral and presentations
V Maintain corporate website www.timdavisnetwork.com
V Event booking and logistics management
V Provided Executive Assistance including travel and office duties
V Trained numerous clients in the use of comedy and behavioral
communications for sales
Communications Manager - Dec 2002 - Dec 2003
Ahwatukee Foothills Chamber of Commerce - John McComish, CEO- 480-***-****
10235 South 51st Street, Phoenix, AZ 85044
V Devised in-house method for monthly newsletter creation and
distribution resulting in a monthly savings of over $1k
V Event Coordination including community 4th of July celebration
V Member Services Representative
Technical Service Support - Jan 2001 to Aug 2001
Maricopa Community Colleges District Office
2411 West 14th Street, Tempe, Arizona 85281
V Repair and upgrade PC's and Macs
V Install software
V Man help desk
V Interface with college management
Marketing Administrator / Travel Coordinator / CSR - Aug 1990 to Jan 2000
Longust Distributing, Inc. - Tom Longust, CEO - 480-***-****
2432 West Birchwood Avenue, Mesa, AZ 85202
V Marketing coordination including creation of company collateral
V Administrative assistance to V.P. of Sales and CEO
V Incentive travel coordinator
V Provided assistance to Customer Service department as needed
V Customer Service Rep for inbound sales calls and client assistance
Marketing Administrator/Sales Support/Travel Coordinator - July, 1982 to
June, 1990
Floor Star Sales, Inc. - Wade Cassidy CEO - 1-800-***-****
1075 Taylor Rd, Romeoville, IL 60446
V Provided Sales Support to V.P. of Sales
V Coordinated marketing campaigns
V Provided administrative assistance to top level management
V Handled travel incentive programs for groups of up to 300 to a single
destination
V Handled corporate events, including sales events attended by more than
3000 clients
Education
Maricopa Community Colleges / University of Phoenix
V Over 150 credit hours - 3.8 GPA - Information Technology, Programming,
Marketing and general studies
V 2006 TTI Certified Professional Behavioral Analyst specializing in the
"DISC" system
V 2001 Comp TIA Certified Computer Technician
Other Interests
V Performs as a Stand-Up Comic
V Teach Comedy/Acting at Maricopa Community Colleges
V Webmaster for East Valley New Life Rescue - Animal rescue organization
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