Customer Service Manager

**** * **** **, ************, AR ***** 479-***-**** (

****.********@*****.***

Eric Forsbach

Objective

To obtain a position where I can utilize my assets and knowledge in

finance and operations.

Education

Aug 2001 - June University of Arkansas Fayetteville, AR

2006

Banking and Finance

Business degree with specialization in banking and finance.

Multiple courses in accounting, investments, finance and banking.

Experience

June 2008 - The International Conference Fayetteville, AR

Present

Exams Services Coordinator

Create and distribute monthly financial reports for the Executive

Committee.

Created and maintain a database to facilitate quarterly reporting

improving accuracy, decreasing the chance for human error and

decreasing the processing time by 50 percent.

Communicate and coordinate with state licensing boards, accredited

colleges and exam candidates nation-wide to ensure proper

documentation, records and accurate reporting for each.

Create proposals and presentations for prospective client exam

administrations.

Nov. 2006 - April Arvest Bank Lowell, AR

2008

Wire Transfer Assistant Manager

Daily balancing of bank GL accounts and account reconciliation.

Monitored and approved department hours and time logs; resolving any

conflicting entry.

Led multiple upgrades, projects and enhancements on software while

training current staff how to utilize the benefits of each.

Created and updated wire policy and procedures for bank personnel in

compliance with audit.

July 2006 - Nov Arvest Bank Lowell, AR

2006

Loan Processor

Processed daily volume of loans in compliance with state laws.

Corresponded with loan officers and assistants to ensure accurate loan

documentation.

Handled large volume of calls in regards to policy and procedures.

Jan. 2006 - July Arvest Bank Lowell, AR

2006

Wire Transfer Team Member

Specialized in International Wire Transfers, expediting all requests

from Arvest Bank groups.

Attained excellent record of customer service by responding

professionally and competently to incoming calls regarding wire

transfers and foreign currency exchange.

Daily balancing of bank GL accounts and account reconciliation.

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