Management Project
Resume:
Norayr B. Eblighatian
*** ********** **. ********, ** 06880 5100
Phone: 203-***-****
E mail: ************@*****.***
1
Objective:
Experienced Senior IT professional with over 30 years leadership in rapidly evolving global technical environments,
seeks a similar position to provide immediate contribution through specializations:
IT Architecture and IT Service Management
•
Project and Program Management Office implementations within an IT Governance framework
•
PPM tools (e.g. CA Clarity and MS Project Server)
•
Project Management experience includes planning and implementation of projects engaging staff of five to over 100
with a budget of over $20 MM. Additionally, has managed Program Offices with governance over $350 MM budgets
and worked at all levels of an organization to ensure portfolio alignment, program benefits realization and project
delivery within scope, schedule and budget. Technical management expertise includes Financial Services,
Consumer Packaged Goods, Insurance, Pharmaceutical/Chemical, Telecommunication & Manufacturing industries.
Experience Summary:
Project Management Office: To deliver proj ects faster, less costly and better
•
Project Management: Methodologies, project delivery, turnaround project management, and, accelerated
•
project management
Portfolio Management: Selecting and managing the right portfolio of projects, application s, infrastructure and
•
resources
Architecture: alignment of business strategies to IT goals, by continuous refinement of IT services, support
•
processes and infrastructure investments
IT Services: Incident, Problem, Configuration, Change & Release management, Service Desk
•
Security Management: network, applications & computing platform security, plus security scanning, intrusion
•
detection & security patch management
Enterprise & Extranet Identity management using Directory Services (MS Active Directory), Identity
•
Brokerage Services, and, user lifecycle management
Enterprise Resource Planning, including financial systems, supply chain management.
•
IT Governance: Sarbanes Oxley 404 and SAS70 audits
•
Professional Experience:
EPMA Inc. Enterprise Program Mgmt. Associates (2009 – Present) New York, NY
CA Clarity architect and implementer at Advanced America:
•
Clarity SaaS implementation & configuration.
o
Trained resource managers on capacity management and scenarios.
o
CA Clarity architect and implementer at Infor: Upgraded from v7.5.3 to v12
o
CA Clarity architect and implementer at Frontier Communications:
•
Norayr B. Eblighatian Page 2
Project lifecycle: schedule & cost plan development, baseline and budget control, Timesheets and
o
Financial Mgmt.
CA Clarity: Demand Mgmt. Resource Mgmt. Project & Portfolio Mgmt. Financial Management.
o
Trained 25 project managers, 175 project team members and 4 Clarity Admins.
o
Xinify Technologies (2006 – 2009) San Ramon, CA
• Clarity Practice Director & SME helping organizations implement Program Management Offices (PMO) and
PPM solutions using CA Clarity. Clients included:
o Army/Air Force Exchange Service: IT PPM and ITSM architecture, design and training
Red Hat: IT Project Portfolio Management solution architecture
o
Wal Mart: Implementation and management of PMO Accelerator content pack & processes
o
VeriSign: Fast track project management using CA Clarity r8.x
o
Fidelity Investments: Alignment of enterprise Resource capacity & demand management
o
Time Warner: PMO Governance using CA Clarity r8.x.
o
Ohio State University: Project planning & execution including schedule/ budget control, and risk
o
management using CA Clarity.
Embarq (CenturyLink): Trained 100 project managers, resource managers and PMO staff on Clarity and
o
Open Workbench.
Also managed CA Clarity engagements at Ford, Honda, GMAC, Humana, Schering Plough, Astra
o
Zeneca and Paramount.
Citco Technologies Management (2005 – 2006) New York, NY
• Director of Enterprise Program Management Office (EPMO). Responsibilities included:
o Manage IT portfolios and budget: projects, applications, infrastructure, resources & services
Increase throughput of projects by compressing schedules & increasing resource utilization
o
Reduce project costs by managing enterprise resource allocations & assignments
o
Niku Corp. (2004 – 2005) Redwood City, CA
• Responsible for managing the implementations of Clarity Consulting Services in Program Office environment.
Helped Niku clients to:
o Establish a Program Management Office and manage its maturity evolution
Aligned organization, people, processes and technology within the context of IT objectives
o
Support the organization in managing its portfolios of projects, resources, applications, infrastructure, and
o
services using Clarity
Pitney Bowes Inc. (2001 – 2004) Stamford, CT
• Implemented IT Project Management Office to standardize project planning/ execution processes
• Implemented an identity infrastructure for PB consisting of Global Active Directory/Microsoft Metadirectory
Services (~50,000 users) and integrated with SAP HR & Portal
• Architected and implemented a server consolidation plan resulting in a cost reduction of $4MM annua lly from
the data center budget
Price Waterhouse Coopers (1999 – 2001)
DeXCo Inc. Atlanta, GA
Norayr B. Eblighatian Page 3
Designed and implemented the technical architecture of this Convergent Communications Service Provider. By
•
combining voice (ATM) and data (IP) services into a single integrated framework, DeXCo was able to
economically deliver enhanced voice/data communications combined with a variety of web hosting, application
hosting and Internet access services. This multi vendor architecture (Cisco, Lucent, Northern Telecom,
Siemens, Sun, and Wintel) was deployed in 5 different sites across the US
Unilever Trumbull, CT
• Managed the consolidation of three export divisions (Helene Curtis, Chesbrough Ponds and Lever Bros. ) into
one unified organization
• Redefined the export/import supply chain processes, including sales forecasting, order management,
procurement, manufacturing, distribution, warehousing and international invoicing
• Implemented the international trade logistics, Financials and Forecasting system by managing both the
software and process implementation teams (20 people)
MECCA Software Trumbull, CT
• Managed the Quality Assurance review of the software development process and identified architecture
performance bottlenecks, data integrity and reliability issues, and scalability limitations. As a result of the QA
review:
o Re engineered organization & incorporated QA functions in phases of software development
Introduced automated testing methodologies and tools to development team of 125 people
o
This Quality Assurance program was instrumental in reducing:
•
o Software defects by approx. 30% and systems delivery by 4 months
AIG (1997 – 1999) New York, NY
• Designed, developed and managed an electronic trading floor system for catastrophic risk insurance
management. The system was deployed in Bermuda
• Implemented an electronic funds transfer systems using EDI technology
KV Pharmaceutical (1991 – 1997) St. Louis, MO
• Managed the implementation and integration project of a distribution and financial system: Sales Order
Processing, Inventory control, Purchasing Management, Accounts Receivable, Accounts Payable, General
Ledger and Financial Reporting
• Designed and developed a data warehouse to support market and product analysis in direct and indirect sales,
rebates and charge back environment
• Designed and developed an Executive Information System (EIS)
Hoffman La Roche (1990– 1991) Clifton, NJ
• Managed the systems integration project after the acquisition by Hoffman La Roche of the BASF food division,
FDO, including: Application integration & Data center integration
BASF (1989 – 1990) New York, NY
• Planned and managed a business turnaround project including manpower re alignment, cost containment
measures and profitability objectives
Norayr B. Eblighatian Page 4
Great Lakes Dredge & Dock Chicago, IL
• Project Manager of two seaport marine construction projects. Managed a total work force of 750 people and a
very strict project timeline (38 months). The contract included a penalty clause of $1M dollars for every day
past the deadline
Education & Certifications:
Bachelors of Business Administration, Wharton School of Business
•
Masters in International Finance/Relations, Wharton School/University of Pennsylvania
•
Project Management Professional (PMP) from Project Management Institute (PMI)
•
Project Management Professional (PMP) certification instructor
•
CA Clarity Certified Consultant (7.x, 8.x and v12)
•
Microsoft Certified: Systems Engineer (MCSE) & Certified Trainer (MCT)
•
MCTS: MS Project 2007 & MS Project Server 2007
•
Open Workbench (OWB) Trainer
•
Adjunct professor at Fairfield University, Graduate School of Engineering (teaching the ITIL framework and IT
•
Service Management (ITSM))
Technical Qualifications:
IT PPM: Demand Management, IT Service Management, Project & Portfolio Management, Time Management
•
and Financial Management
IT Governance (COBIT): Organizational structure, resource/roles with the ‘right’ responsibilities, authority and
•
accountability
ITIL/ITSM: Best practice management of IT processes and assets
•
Contact this candidate