Customer Service Project
Resume:
Email Id:************@*****.***
Phone: 404-***-****
Summary
. Over 8 years of Experience in web analysis Design and Development of
Information Systems for various Applications.
. Experience in designing User Interface (UI) applications and
professional web applications using HTML, DHTML, XHTML, XML, XSL,
XSLT, JSP and CSS.
. Have Domain/Functional Expertise in Background Screening,
Internationalization, Material Module, and Telecom Applications using
Java Scripts, XHTML, DHTML, CSS and Eclipse for Java, RMI, XML, XSLT,
and PL/SQL.
. Strong experience in working with Content Management System (CMS) to
edit the existing web applications with the help of Adobe Dreamweaver
CS3, Teamsite.
. Possesses the ability and proven track record in transforming web
designers' static prototypes into hand-coded HTML, specifically
emphasizing accuracy and efficiency & adhering to w3c-established web
standards with respect to maintaining cross-browser/cross-platform
compatibility and delivering final page templates, including optimized
images.
. Experience in Designing Applications using MVC (Model View Controller)
Architecture using Struts and Tiles.
. Expertise in client scripting language and server side scripting
languages like JavaScript, JSP, Action Script.
. Hands-on experience in development & support in large scale & high
volume transactions based web applications.
. Strong conceptual knowledge in object oriented analysis and design
(OOAD).
. Good at application server management and configuration Web logic.
. Extensive knowledge of technologies such as XML-Schema, XSL, XSLT,
XPath, DTD, DOM, SAX, XHTML, DHTML, CSS and JavaScript.
. Good Team Player, can work independently or with a group.
. Experience in developing applications using Struts MVC and Log4J.
. Strong analytical and troubleshooting skills.
. Hands on experience using Clear case, CVS and SVN version control
systems.
. Possessed outstanding communication skills, resulting in excellent
rapport with employees and very good in teamwork.
Scholastics
M.S (Computer Engineering) TECHNICAL UNIVERSITY-Sofia, Bulgaria.
Sun Certification in Java 2
Brain Bench Certification - JavaScript
Brain Bench Certification - DHTML
Technical Skill Set
Languages Java/J2EE, C/C++, Shell Scripting
Java - J2EE Servlets, JSP, EJB, SOAP, Java Mail
IDE & Middleware Eclipse, Web logic Workshop
Design & Modelling UML, Visio
App & Web Server Web logic, iPlanet, Apache, Tomcat 6
Web Technologies HTML, XHTML, XML, CSS, Javascript, Struts, AJAX, DTD,
XSD, XSLT, XPath, XQuery, SAX, DOM
Web Services WSDL, JAXP, SOAP
Database Languages Oracle 10g/9i, PL/SQL, MYSQL, MSSQL Server, SQL, Toad
& Tools
Version & Build Clear Case, CVS, SVN
Control
OS Platforms Windows XP/2003, Sun Solaris, Linux, Unix
Employment Profile
Client: Cingular Wireless (AT&T) Alpharetta Aug 2005 -
Current
Role: Web UI Developer
Project: Retail Online Application
Description:
This project is to update an existing application for cross-browser
compatibility. The original application was only compatible with IE6, using
CSS and JavaScript made this application to be a cross-browser compliant
to IE7 browser.
Responsibilities:
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Creating cross-browser compatible and standards-compliant CSS-based
page layouts.
. Designed the front end applications, user interactive (UI) web pages
in a professional manner with using web technologies like HTML, DHTML,
XHTML, JavaScript and CSS.
. Using advanced level of HTML, JavaScript, and CSS layouts
. Responsible for the entire web application, deploy and maintenance.
. Used ClearCase for version control.
. Supported the application in production.
Client: Cingular Wireless (AT&T) Alpharetta
Role: Web UI Developer
Project: eTailer BRE web form
Description:
This project involves developing JSP pages using STRUTS framework to send
CTN/Account/Customer Names information to the KANA system as separate
emails, using information provided by the Etailer.
Responsibilities:
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Used Struts 1.2 framework, and for logging all events used Log4j.
. Developed several BRE/NOI JSP pages using a combination of STRUTS tags
and JavaScript.
. Creating cross-browser compatible and standards-compliant CSS-based
page layouts.
. Designed the front end applications, user interactive (UI) web pages
in a professional manner with using web technologies like HTML, DHTML,
XHTML, JavaScript and CSS.
. Using advanced level of HTML, XML, JavaScript, and CSS layouts
. Designed/Created the GUI, based on struts-tiles framework.
. Used JUnit for unit testing of the system and Log4J for logging.
. Responsible for the entire web application, deploy and maintenance.
. Used Visual Source Safe for version control.
. Supported the application in production.
Project: EDD (Enterprise Data Documentation), EDD Resend Web Application,
EDD Reporting Tool.
Description:
EDD receives ACH payment transactions from Quick Pay. The customer
receives payment notification via SMS, email, or postcard depending on
which method is applicable. EDD stores notifications in a database for at
least two years. EDD complies with the National Automated Clearing House
Association rules and procedures that enable depository financial
institutions to exchange ACH transactions on nationwide.
Responsibilities:
. Used Struts 1.2 framework, and for logging all events used Log4j.
. Designed and Developed GUI using MVC architecture.
. Designed CSS, XHTML and JavaScript to implement AT&T approved mock-ups
screens of JSP web pages.
. Creating cross-browser compatible and standards-compliant CSS-based
page layouts.
. Designed the front end applications, user interactive (UI) web pages
in a professional manner with using web technologies like HTML, DHTML,
XHTML, JavaScript, and CSS.
. JavaScript coding for validations, and passing attributes from one
screen to another.
. Used the Photo shop image editing tools, to create and modify images
used on the UI templates.
. Designed/Created the GUI, based on struts framework.
. Used JavaScript for browser compatibility and much functionality of
the web pages.
. Coding and Integration testing with clients of the application.
. Responsible for the development of the application framework.
. Used JUnit for unit testing of the system and Log4J for logging.
. Used Visual Source Safe for version control.
Project: ECS (Email Customer Services)
Description:
ECS (Email Customer Service), Customers interested in troubleshooting their
own problems answer a series of questions to reveal content that is most
likely to resolve their issue. E-mail is offered as an alternative.
Structured e-mail submission process that allows customers to contact with
questions and issues Support customers through related on-site content and
timely responses from Customer Service Representatives.
Responsibilities:
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Used Struts 1.2 framework, and for logging all events used Log4j.
. ECS application uses STRUTS framework. The views are programmed using
JSP pages with the struts tag library.
. Designed and Developed GUI using MVC architecture.
. Designed CSS, XHTML and JavaScript to implement AT&T approved mock-ups
screens of JSP web pages.
. Creating cross-browser compatible and standards-compliant CSS-based
page layouts.
. Designed the front end applications, user interactive (UI) web pages
in a professional manner with using web technologies like HTML, DHTML,
XHTML, JavaScript, and CSS.
. Used Clear Case and Clear Quest, for version control and defect
tracking.
. JavaScript coding for validations, and passing attributes from one
screen to another.
. Used the Photo shop image editing tools, to create and modify images
used on the UI templates.
. Designed/Created the GUI, based on struts framework.
. Used JavaScript for browser compatibility and much functionality of
the web pages.
. Coding and Integration testing with clients of the application.
. Responsible for the development of the application framework.
. Supported the application in production.
Project: SMTP Email Management
Description:
BRNSMTP (Bill Ready Notification via SMTP) is used to send email
notifications to the customers to notify them that their Bill is ready
and they can go online to pay their bill anytime.
Responsibilities:
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Designed email forms using Java Mail API.
. Designed email notification layout using web technologies like XHTML,
HTML, XSL, CSS based on the W3C standards.
. Used XSLT for transforming the XML content into XHTML.
. Used Clear Case and Clear Quest, for version control and defect
tracking.
. Used JUnit for unit testing of the system and Log4J for logging.
Project: Broadband Usage, IVR
Description:
Broadband Usage is a project to identify the customers who exceed the
maximum allowed data usage and send an email notification to the
customers. If the customer doesn't have a valid email address to
communicate the process has to collect the invalid email customer list
and send it to the AT&T internal business client.
Responsibilities:
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Designed email notification layout using web technologies like XHTML,
HTML, XSL, CSS based on the W3C standards.
. Used XSLT for transforming the XML content into XHTML.
. Designed email forms using Java Mail API.
. Used JUnit for unit testing of the system and Log4J for logging.
Environment: HTML,DHTML,XHTML,CSS, JavaScript, Java, JSP, J2EE, Struts,
XML, XSL, XSLT, EJB, Servlets, JDBC, Java (JDK 1.4), Session Tracking,
PL/SQL, Adobe Photoshop CS3, Adobe Dreamweaver CS3,Visual Source Safe,
Clear Case, Clear Quest, Eclipse IDE, Web Logic 9.1 App Server, Apache
Tomcat, Oracle 8i, MS-Windows NT, Unix.
Client: Convergent Media Systems Alpharetta, Jan 2003 to June 2005
Role: Senior Web Developer
Project: e-Learning.
Description:
Convergent Media Systems provides e-Learning courses for clients, including
BMW, IBM, RBC and Volvo. Courseware was developed to communicate with a
Learning Management System (LMS) using AICC, SCORM or proprietary method
using an ActiveX control object. Developed e-Learning courseware modules
that enable, all users for departments, like sales, marketing, technical
support.
Environment: HTML, DHTML, XHTML, CSS, JavaScript, JSP, Action Script,
Windows (NT, 2000, XP), Macromedia MX 2004, Photoshop, Dream weaver, Flash,
Apache Tomcat Server, Microsoft Visual Studio, CSS, Captivate, Tortoise
SVN.
Responsibilities: As a Key Member
. Design development, customization and maintenance of Module.
. Requirements gathering, Requirement analysis, Design analysis,
Integration and deployment.
. Interacting with the Managers and create/modify prototypes as per the
business requirement.
. Creating and maintaining UI prototypes and specifications.
. Designed business applications using web technologies like HTML,
DHTML, XHTML, and CSS based on the W3C standards.
. Used Dream weaver as a JavaScript editor for developing GUI layout
using HTML, JavaScript files for various projects for BMW, IBM, RBC
and Volvo.
. Collaborating with Product Managers and Software Engineers to provide
guidelines on solid UI design.
. Translating market and product requirements into UI designs in the
form of conceptual models, wire frames and prototypes.
. Keeping up to date with the latest industry trends in UI design and
usability.
. Used XHTML, DHTML and Java Script to create course ware shell,
involving multiple frames for header, navigation menus and display
areas.
. DHTML, CSS for manipulating layers and animations, controlled using
JavaScript. Popup windows for Related Materials or user messages.
. Developed several JavaScript files to accomplish the complex logic in
the course ware.
. Designed web pages using with HTML, DHTML, XHTML, JavaScript and CSS
based on the W3C standards.
. Bug fixing and troubleshooting in Several Modules.
. Used Java Scripts for front-end validations.
. Utilized Photo shop for modifying Images and Icons from client
library.
. Worked on CSS Background, CSS positioning, CSS text, CSS border, CSS
margin, CSS padding, CSS table, Pseudo classes, Pseudo elements and
CSS behaviors in CSS.
. Created customized scrollbar using JavaScript.
. Developed screen mock ups & implemented screens using JavaScript and
HTML, CSS.
. Utilized Tortoise SVN as subversion for version control and published
to Web Servers for access via the Internet and via a corporate Portal.
. Maintained and updated design templates and source code by using
Tortoise SVN.
Client: Convergent Media Systems Alpharetta Jul 2002 to
Dec 2002
Role: Java Developer
Project: Customer Support Database for transportation company demo project
Environment: Java 2, MS SQL Server 7, SQL, _Javascript, Tomcat
3.2, JDK 1.3, Servlets & JSP's, Windows 95/NT/2000, MS Access 97/2000, MS
Excel 97/2000
Responsibilities:
. Created a new online support system for a customer database for a
transportation company. The customer support database was developed to
hold information of customer interaction with the transport company
and what the customer purchased and how long did he intend to travel,
the travel itinerary, discount plans, special rates & fares.
. Used _JavaScript for client side validation. The system was designed
and developed using JSP & Servlet technology with Tomcat 3.3 as the
server. This application is to be ported to iPlanet server. Used SQL
Stored Procedures for data access logic and presentation code and also
for improved performance.
. Responsibilities, working as a member of a group of three other
developers, along with a project leader. Involved requirements
gathering and analysis from the sources involved for whom this demo
was being developed.
Client: Saviant Infotech India Oct 2000 to Feb
2002
Role: Java Developer
Client: Reliance Cyber Tech Hyderabad, India Jun 2000 to Sep
2000
Role: Java Developer
Client: eIcon Online Services Pvt Ltd Hyderabad, India Sep 1999 to
May 2000
Role: Java Developer
Project: Projects Monitoring & Employees Communication System.[pic]
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