Customer Service Management

Donna J. Salisbury

** ********* *****

Cranston, R.I. 02921

401-***-****

Profile: . Dedicated professional with a strong background in

prepress/production.

. Team player with exceptional communication, customer service skills

& work ethic.

. Highly proficient on both Macintosh & Windows platforms, Photoshop,

Final Cut Pro, QuarkXPress, Illustrator, Acrobat, PitStop,

Flightcheck,

Dreamweaver, Flash, & Microsoft Office Suite.

Experience:

Adjunct Faculty, New England Institute of Technology, Warwick, R.I.

2000-present

. Instruct Associate and Bachelor students in Multimedia and VAP/DRA

. Responsible for the creation of "In The Spotlight".

Media Technology Specialist St. Paul School, Cranston, RI

2002-2009.

. Instruct children from grades Pre-K - 8th grade in computer

technology and

Media Studies with strong classroom integration. Software

taught: Microsoft

Word, Excel, PowerPoint, and Internet Explorer. I was also the

Yearbook Advisor

and Webmaster. Responsible for creating and maintaining a

network of 100

computers.

Trainer, Printing Industries of RI, Rhode Island College, Providence,

R.I.

2000-2009.

. Instructed industry professionals in the areas of graphic

applications,

software & prepress/production.

President/Owner, Icon Design & Consulting, Inc., Cranston, RI

2000-2004.

. Provided quality full service design, prepress, and consulting to

the

advertising and corporate communities. Clients include:

Rhode Island Monthly Magazine, Cardi's Furniture,

Big Sister's of

Rhode Island, Mathews Marketing, Cost Plus, The

Rhode Island

Seafood Display Auction, The Red Ginger Restaurant,

SAI Survey,

The Providence Journal Company.

Prepublishing Specialist, Providence Journal Company, Providence, R.I.

1987-2000.

. Color and B/W imaging techniques including color correction,

masking,

proofing and imagesetting, advertising mark-up and

composition, OPI

and RIP operation and management including basic

set-ups and

troubleshooting. Macintosh functionality and

applications and

knowledge of production deadlines and priorities.

Education: M.A. Media Studies, Rhode Island College,

Providence, R.I 2004.

B.S. Center for Management & Technology, Rhode Island College

Providence, R.I 2000.

References available upon request.

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