Customer Service Manager

Edward L. Morr

** ***** ******

West Haven, CT 06516

203-***-****

E-mail: ********@***.***

Professional Experience:

MURRAY FEISS IMPORTS LLC 1993 -

2009

Traffic Assistant

. Responsible for the accuracy of all shipments from the Far East.

. Solely responsible for the processing and verification of import

documentations, duty rates and shipment arrivals.

. Heavy interactions with overseas vendors and US Customs Broker.

Create and maintain daily import schedules for warehouses.

. Maintain and verify all steamship container contracts, freight bills, and

various shipment information.

. Verify and follow-up on shipments arrivals, availability, demurrage, per

diem, local trucking, and warehouse delivery schedule.

. Follow-up on urgent sample air shipments.

. Verify air freight and trucking charges.

. Process payments to overseas vendors.

. Interaction with Feiss and Royce customer service, sales, receiving,

accounts payable. .

. Verify shipment receipts, shortage reporting.

. Entry and management of data required for duty draw back program.

MAY MERCHANDISING COMPANY 1986 - 1993

Documentation Manager

. Supervised and directed the workflow of three subordinates.

. Ensured shipping document accuracy and timely preparation.

. Provided follow-up clearance and distribution of all shipments.

. Prepared and issued weekly departmental reports on documentation,

guaranteed landed cost, claims, tracing and steamship service contracts.

. Troubleshooter for lost and delayed shipments.

ASSOCIATED MERCHANDISING CORPORATION 1972 - 1986

Documentation Supervisor

. Gained thorough knowledge of custom regulations, import and broker's

documents.

. Received import documents, and follow-up on shipments.

. Handled marking and visa problems.

. Entered data into mainframe computer via CRT.

. Maintained contact with customs brokers truckers, steamship companies,

and retailers.

. Managed an administrative staff of four.

Education:

. New York University

Earned Traffic Management Certificate

. Westchester Community College

Graduated : 1999

Earned AAS Degree in Computer Information Systems

. Lehman College - Computer Information Systems

Computer Skills:

Knowledge of Word, Excel, E-Mail, AS400, BPCS 5.1

REFERENCES AVAILABLE UPON REQUEST

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