Manager Customer Service
Resume:
Bautista, Marcial Virata
Contact Details
Address : Apt 5, #71 M.H.Del Pilar st., Bgy San Antonio,, San Francisco Del Monte, Quezon
City, Quezon City, 1105, National Capital Reg, Philippines
Telephone No. : 63-02-412****
Mobile No. : 091********
Email : ***********@*****.***
Personal Particulars
Age : 52 years old
Date of Birth : 30 June 1958
Nationality : Philippines
Gender : Male
Marital Status : Married
Professional License No. : A 862523
Qualification
Qualification : Bachelor's/College Degree
Field of Study : Engineering (Mechanical)
Major :
Institute/University : National University, Philippines
CGPA : 80/100
Graduation Date : 1983
Qualification : Bachelor's/College Degree
Field of Study : Nursing
Major :
Institute/University : Dr. Carlos S. Lanting College, Philippines
CGPA : 85/100
Graduation Date : 2006
Education
Copyright 1996 2009, JobStreet.com. All rights reserved.
Bachelor of Science in Nursing (2003 2006) Dr. Carlos S. Lanting College, Quezon City
Local Board Examination Passer (December 2006)
Bachelor of Science in Mechanical Engineering (1973 1983) National University, Manila
National Certificate II in Caregiving (March 2009) Technical Education and Skills Development Authority (TESDA)
Experience
Experience Level : Total 11 Year(s) of Experience
Employment History
Experience
Freelance bowling center consultant, bowling instructor and nurse (2007 – to present)
Sets up procedures and rules re bowling center operations
Trains bowling employees re bowling center operations
Teaches kids and adults basics of bowling
Does bedside care for ill patients as reliever
Company Name : Elanes Bowling Center
Position Title : Operations Manager
Position Level : Assistant Manager / Manager
Specialization : Customer Service
Industry : Sports, Recreation and Restaurant
Duration : Oct 2001 Feb 2003
Monthly Salary : PHP 20000
Work Description :
Manages the daily operations of the 28 lanes bowling center, 20 billiard tables and restaurant
Helps in marketing the bowling center in cooperation with Marketing group
Hires personnel and trains them for customer service and operational procedures of the company
Reports directly to the owner with regards operations, financial matters and procedures
Prepares the budget of the whole center
Company Name : Gameworx, Inc.
Position Title : Assistant Operations Manager
Position Level : Assistant Manager / Manager
Specialization : Customer Service
Industry : Sports, Recreation and Restaurant
Duration : June 2000 Sep 2001
Monthly Salary : PHP 17000
Work Description :
Manages the daily operations of the 36 lanes bowling center, 30 billiard tables and restaurant
Copyright 1996 2009, JobStreet.com. All rights reserved.
Markets the bowling center in cooperation with the marketing department
Prepares the budget in coordination with the Operations Manager
Company Name : Bong Coo Sports Products, Inc
Position Title : Project Manager
Position Level : Assistant Manager / Manager
Specialization : Customer Service, Marketing, Installation and Training
Industry : Sports
Duration : Dec 1997 June 2000
Monthly Salary : PHP 20000
Work Description :
Manages the installation of Brunswick Bowling and Billiards all over the Philippines
Sets up procedures and rules for the bowling center operations
Hires and trains employees for the center
Helps in marketing the bowling center
Company Name : Leisure Center Inc., SM Bowling Center, SM Cebu
Position Title : Bowling Center Manager
Position Level : Assistant Manager / Manager
Specialization : Customer Service, Marketing and Promotions
Industry : Sports
Duration : May 1996 May 1997
Monthly Salary : PHP 23000
Work Description :
I was transfered to SM City Cebu Bowling Center. As a Bowling Center Manager manages the day to day activity of the center
and other tenants. Also helps in marketing the bowling center. As a bowler, i started bowling clinics to teach kids, employees,
students, housewives etc., the scientific way of bowling. And after months of training the kids, SM Cebu Bowling center has
developed young bowlers who have turned out to be talented in the sports of bowling. I have been also awarded by the
Philippine Bowling Congress a Plaque of Appreciation for my contribution in the sports of bowling as the very first who trained
kids on how to learn the basic of bowling through the scientific method in Cebu.
Prepares budget of the bowling center
Company Name : Leisure Center Inc., SM Bowling Center, SM Megamall
Position Title : Assistant Manager
Position Level : Assistant Manager / Manager
Specialization : Customer Service, Marketing and Promotions
Industry : Sports
Duration : May 1994 May 1996
Monthly Salary : PHP 20000
Work Description :
As an Assistant Bowling Manager, coordinate with the bowling Center Manager in the daily operations of the bowling center and
other tenants. Also helps in marketing the bowling center's leagues and tournaments. Holds meeting with the different
tournament organizers to help in the tallying or other services we can offer so that they may feel important.
Company Name : Leisure Center Inc. SM Bowling Center North Edsa
Position Title : League Supervisor
Position Level : Assistant Manager / Manager
Specialization : Customer Service, Marketing and Promotions
Industry : Sports
Copyright 1996 2009, JobStreet.com. All rights reserved.
Duration : May 1992 May 1994
Monthly Salary : PHP 12000
Work Description :
As a League Supervisor, I supervise leagues and tournaments in coordination with the Bowling Center Manager. I am also in
charge of marketing the leagues, promotions and tournaments by soliciting sponsors.
References
Name : Bonnie Solis
Relationship : Bowling teammate
Position : Division Manager
Company : SM Bowling Center
Telephone : 5561533
Email : ***********@*****.***
Name : Engineer Ric D. Camaligan
Relationship : former boss
Position : EVP
Company : Leisure Center Inc.
Telephone : 8335088
Email : ************@*****.***
Marcial V. Bautista
Copyright 1996 2009, JobStreet.com. All rights reserved.
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