Customer Service Manager

Apples Z. Harris

PO Box ****

Bellaire Texas, ***01

708-***-**** Cell

************@**********.***

Objective

To pursue a career with a progressive growing company where I can

contribute my customer service and business skills to continue to ensure

success.

Skills

Excellent Communication Skills (both Written and Verbal)

Proficient in MS Office Suite, including MS Word, MS Excel, PowerPoint

Detail Oriented and Analytical

Exceptional Customer Service Skills

Ability to work independently, as well as, in a team environment

Ability to multitask effectively in fast paced environments

Outstanding Professional demeanor

Goal-Oriented and Self-Motivated

Extremely Accurate and Quick Typing and Data entry skills (10-Key by touch)

Excellent Speaking/Presentations Skills

Professional Experience

2006-2010 H-Tec Birmingham, AL

Business Office Manager/Human Resource Manager

Daily

. Collect all Student payments - post into CLASS

. Process any adjustments needed in student accounts (credits, debits,

refunds)

. Deliver bank drops

. Deposit journal for accounting

. Post financials of Financial Aid to general ledger

. Credit Card batching

. Bank deposits as necessary

. Review Past Due Cash report

. Meet with past due student's on student payments

. Handle and process all NSF check as necessary

Weekly

. Responsible for entire Accounting packet for the college (including

creating budget and audits)

. Promissory notes to Corporate Collections

. Review Account Balance report for outliers

. Check out of school credit balances - arrange for them to be paid

. Review Refund Tracking report to ensure drops are being completed in a

timely manner and attendance on students is being posted by Education.

Monthly

. Month end close process - meet the corporate deadlines sent out by

accounting

. Send out student payment statements

Quarterly

. IPEDS Reporting

Per Term

. Batch Charges - (tuition, books, lab fees, CISCO fees, toolkits etc.) -

on the 15th day after the term starts.

. Generate and maintain Class Average Report

. Title IV credit balances - begin working 7th week of term

2004-2006 Department of Veterans Affairs Houston, TX

Office Manager (American Federation of Government Employees)

. Managed office staff, office operations and distribution of client cases

to 17 representatives, 5 executives and 3300 employees.

. Responsible for all Accounting procedures including AP, AR, General

Ledger/Bookkeeping, Payroll, and Departmental Expenses.

. Ensured timely payments of office invoices.

. Maintained all Retirees/Veterans Accounts.

. Ensured Veterans records are compliant with all Government requirements.

. Responsible for all bank transactions.

. Reported and adhered to all budgetary guidelines.

. Monitored and approved all departmental expenses.

. Presented fiscal reports to all executives monthly.

. Conducted Pre-Interview screening and New Employees

Orientation/Paperwork.

. Prepared administrative documents and responsible for procurement.

. Provided conflict resolution as needed.

. Provided excellent customer service to both external and internal

customers.

. Assisted with administrative duties as needed including coordinating

meeting, scheduling executive appointments, travel arrangements and

conferences.

. Increased membership through the use of benefit packages and services.

2002-2004 Leslie C. Cohan, M.D. Houston, TX

Administrative Assistant

. Performed Administrative duties for an Obstetrics & Gynecology office

with responsibility for scheduling appointments, coordinating referrals,

verifying insurance benefits, and scheduling surgeries

. Performed Accounting functions, including payroll, bank reconciliation

accounts payable, accounts receivable, invoicing, and collections.

. Processed health insurance claims, responsible for monthly and daily

reporting.

. Troubleshot client relations complaints; and innovate solutions to

problems

1999-2002 Hampton Hotel Richmond, VA

Assistant Manager

. Manage in a diverse environment with focus on client and customer

services, entrepreneurship and building and growing a strong business is

essential to success. Ability to communicate effectively with clients,

senior management, and support staff. Respond effectively to changing

demands.

. Leadership, guidance, and direction to the hotel management team as it

strives to provide the highest quality in standards and services

1996-2002 Wachovia Bank Richmond, VA

Lead Teller

. Provided service for all transactions, including handling large consumer

and commercial accounts in a high volume environment.

. Identified and cross-sold banking products and services based on client

needs.

. Great ability to effectively communicate through strong problem solving

skills

. Developed Excellence In Sales training course.

Education

1988-1993 Norfolk State University Norfolk, VA

Bachelor degree in Business Administration and Computer Science

1985-1988 Lloyd C. Bird High, Chesterfield, Virginia

Interests Leadership, running, gardening, and computers

Reference available upon request

Contact this candidate