Project Manager Management

IT PROJECT MANAGEMENT PROFESSIONAL

CAREER SUMMARY

Twenty years software development project planning, analysis, & solutioning experience thru the full SDLC with

specific expertise in development & deployment of Web/Java Apps & Message Response Management systems.

critical skill set

• Agile Web SW Development • ITIL Process Improvement • Business Analysis

Article I.

Article II.

Article III. Certified ScrumMaster (CSM): Agile / eXtreme Programming – Scrum, Pair

programming, TDD, Continuous Integration - promoted and employed on Healthcare Java projects and

Corporate MRM (CRM) system.

Article IV. Certified Project Manager (PMP): dynamic communication and facilitation for

management of enterprise (6 mos to 3 yrs - $50K to $1 Million) Java Web development & deployment

projects for Healthcare clinical and business needs and Banking Portal applications.

ITIL v3 Foundation-Certified: instituted and integrated service processes for management & support

of COTS and in-house HealthCare SW applications.

professional employment history

NOTES

Abil ity, business perspective, client focus, human resources

Daily Scrum, Daily standup,

Scrum of scrums, Post-scrum,

Sprint Planning Meeting, Product Backlog, Sprint Backlog,

Sprint Review Meeting,

Sprint Retrospective, sprint process improvements,

Task Board Burn down, Release Burndown Chart,

Tasks BurnUp Chart,

Impediments, velocity, BDD, TDD, Test Driven Development, Pair Programming, Continuous Integration, KanBan, ScrumBan, Lean, eXtreme Programming, Team Player, Servant Leader, Acceptance

Criteria,

Manages planning process

Manages overall program schedule

Drives multiple releases/projects

Facilitates Release Planning & Retrospective

Provides access to tools and people

Owns all action items for the project until he/she finds the right owner

Owns reporting on project status, to all directions

Coordinates other release support

Responsible for risk assessment & mitigation

The Role is a peer to the Product Manager and the Engineering Manager on the release/project

Educates/Enforces agreed upon processes & methodology rules

Educates/Enforces roles and responsibilities Problem Solving, problem solver, risks, risk assessments, decision maker, Gantt Charts, CPM, Critical Path, Earned Value Measurement, Planned

Value, Schedule Variance, SOWs,,

IT PROJECT MANAGER 5/10 – 6/10 TekSystems, Inc.,

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Contracting at Wells Fargo Wholesale Division PMO. Managed two WebSphere

Portal Application enhancements; and two WebSphere M iddleware upgrades.

Work with PlanView and MS Project WBSs, schedules, SOWs, Risk Assessments,

B usiness Requirements, and Design Docs.

IT CONSULTANT/SPECIALIST PROJECT MANAGER 12/01 – 10/09 Kaiser Permanente

Developed, deployed, and managed a suite of WebSphere-based In tranet

applications, and oversaw the product management of KP's enterprise Message

Response Management system. This and other major areas of focus are outlined

below.

Project Managed Portfolio of Web Intranet Applications

• Project-managed development and deployment of six $50,000 to $1 million Intranet SOA-based

Java/WebSphere/WebLogic applications, ranging from 6 mos to 3 yrs in length. This included full SDLC

business/requirements gathering and analysis, including Agile User Story development & Use Cases. Used MS Project;

full Office suite; and Web-based centralized PMS system: Clarity. Utilized Vantive and Remedy change/incident

management systems. This included deployment of WebSphere apps to Dev environments.

• Developed and organized processes for managing 30 intranet applications: to address support and maintenance

issues. Aligned web support processes with IT support processes for Change and Incident management. Developed

Wiki support sites for each app; Developed Comprehensive Delivery Process (CDP) Support & Administration docs for

each; aligned 8 designated staff – including offshore support - for specific apps; and developed road maps for future

management of the applications. Acknowledged for increased customer satisfaction, productivity, and clearer

accountability. Work included migration of apps to current versions of WebSphere.

Product/Program Management of $6 million Enterprise Message Response Management Product Suite

• Focus on providing Web-based messaging response management, routing/workflow/escalation, security and case

tracking – an e-mail-based subset of Customer Relationship Management

• Designed & sized entire, SUN/Solaris and Wintel/NT based infrastructure.

• Scoped out, purchased, stood up, and rolled out SUN/Solaris and Wintel/NT server infrastructure.

• Worked with IT executive management to validate MRM strategy and architecture.

• Gathered requirements, did all Business Analysis (including requirement gathering with Borland Caliber), and developed

test plans.

• Developed plan for, & evaluated Message Response Management product suites from multiple vendors.

• Chose Kana product suite and negotiated SW and Services contracts.

• Planned (Agile Scrum) and managed XP J2EE development efforts for many KP-customizations of Kana product suite.

This entailed working across many IT functional areas.

Led and Managed Web Department “Common Services” Effort

Organized and coordinated 15 support staff across the Web Development environment for Search, Discussion

Groups/Bulletin Boards/Chat, Usability Analysis, trend analysis / data mining, Analytics (CommerceTrends), Directory

and Security Services interfaces to Web Portals, and Oracle database support for Web Applications.

NOTES

Led Web Department QA & Production Support

A bil ity, business perspective, client focus, human resources

Planned Value, Schedule Variance, SOWs, Work Breakdown Structures, Scope Statements, Statement of Work, Contracts, Team Building, Mission Statements, Brainstorming, Project Life Cycle,

Project Strategy, Project Appraisal, Conflict Management, Negotiation, Estimating, Value Management, Performance Measurement, Kaizen, PMBOK, PRINCE 2, People Skills, Strategic Planning,

Business Needs Assessment, Business Requirements, Software Release, Release Management, Learmont-Burchett, Methodical problem solving, Schedule, estimate, Contributes, Lack of ego, Pro-

Active, Initiator, Driver, Sense of Mission, Thoroughness, Attention to detail, Interactive Voice Response, Software Oriented Architecture, SOA, Change Management, Service Requests, Incident

Management, Service Desk, Source Control, Interactive Development Environment, IDE, Document Management System, DMS, AJAX, XML, SOAP, Xunit, Junit Feature Driven Development, Planning

Poker, Behavior-Driven Development, BDD, Black box testing, white box testing, automation testing, smoke test, user acceptance testing, UAT, SIT, Prod, QA, Staging, JAD, RAD, Rapid Application

Development, Joint Application Development, Object Oriented Programming, Waterfall Model, Rational Unified Process, design patterns, ANT, Revision Control System, Value Stream Mapping. Six

Sigma, Lean, Lean Six Sigma, DMAIC, Business Process Mapping. Total Quality Management, TQM, WebSphere Portal, CASE, Model-View-Controller, MVC, Flowchart, business Process Modeling,

BPM, ISO 9001, Request for Proposal, Facilitator, Gatekeeper, Coordinator, configuration management, CMMI, Capability Maturity Model, Information Technology Infrastructure Library, ITIL, SWOT,

Software Quality Assurance, Rich Internet Application, WEB 2.0, Apache Axis,CSS, JavaScript, ECMAscript,, DHTML, Dojo, SAX, DOM, DTD, XSLT, Xpath, SAX, API, Application Programming

Interface, RESTful API, VoiceXML,Wireframe, Graphical User Interface, GUI, Adobe, Flash, Jscript, XHTML, Adobe Illustrator, servlet, portlet, mashups, RSS, Open Source, opensource, Google,

Yahoo, FaceBook, Twitter, Content Aggregation, Façade, encapsulation, loose coupling, RACI, PDCA, Deming Cycle, Ishikawa diagrams, fishbone diagram, pareto Chart, Project Integration

Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications

Management, Project Risk Management, Project Procurement Management, Blades, CPU Memory, BIOS, Cloud Computing, Frames, Racks,USB, SCSI, FireWire, FiberLink, RAID, Load Balancer,

CISCO, Server Farm, Ethernet, DIMM, SDRAM, SATA, HDD, SPARC, Sunfire

Defined SUN/Solaris-based Dev/Test/Staging/Prod environments and associated "turnover" processes.

• Gap analysis and planning for missing components of HW environments across Portal infrastructure.

• Created/Organized 8-person Tier 3 / QA team. Tier3: providing 3rd-level Help support for Web-related problems. QA:

unit, integration, system / end-to-end, regression, performance and scalability testing using Mercury test suite and

Segue SilkTest tools

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• Contract & licensing assessment and "correction": focus on HW / OS support.

• Monitoring: identification and implementation of key monitoring capabilities for alerts and statistical projection,

using “Big Brother”, Tivoli, BMC, and home-grown tools.

Article V. Analysis & Architecture

• Infrastructure analysis & recommendations: Web (HTTP) Servers, Solaris / AIX Java Application Servers, Load-

Balancing/clustering.

• Web Managed Access: to determine a suite of tools to address enterprise & Web-based authorization and access

control (privilege management).

• Web Portal Services Shared Services department "Service Offerings" document.

• Formal analysis and design reviews of all major Web applications.

Article VI. LEAD IT BUSINESS CONSULTANT 9/95 – 01/00 Kaiser Permanente

Planned & Designed Messaging Backbone Architecture, Engineering, Implementation, & Support

• Worked with senior executive IT management to present and validate plans for messaging infrastructure.

• Served as chief architect for national Kaiser Permanente Information Technology messaging team: developing

messaging strategy to lead Kaiser through a national consolidation of e-mail systems, and to meet future business

needs.

• Wrote RFPs, evaluated responses, made recommendations, and negotiated for major messaging backbone

products.

• Led design & implementation efforts for SMTP & X.400-based Messaging Backbone, including message routing &

gateways to/from nine different proprietary e-mail platforms serving 80,000 users, directory synchronization with

same, migration procedures, & Internet/Intranet interfaces. This included all HW and SW components: Sun Sparc

5000/3000/2000/1000/20/5s, Compaq Proliants, Solaris 2.x, OS/2, Win NT, and Control Data, Microsoft, & Fischer

messaging SW.

• Planned and led efforts to design and implement Messaging Hub and Gateway development / testing / turnover

center.

Planned & Designed LDAP / X.500 Enterprise Directory Services

• Created a Directory Services team to support critical directory infrastructure needs throughout the enterprise.

• Established the guiding principles for the Directory Services effort: the basic model and key directory objectives.

• Engaged Directory Team into key efforts throughout the organization and began identifying underlying business process

issues and establishing relationships to address them.

• Provided requirements for, and addressed requirements of, an enterprise-wide PKI initiative based on Entrust.

• Led Directory Services team to define requirements, analyze, design, and implement an LDAP / X.500 directory for the

enterprise.

• Working with key Business Partners throughout Kaiser, established a Web-based Telephone Directory as the National

“authoritative source” for company telephone numbers.

Article VII. Planned, Developed, & Implemented E-mail Migration

Planned, organized, and led the following efforts:

• Development of administrative and programmatic procedures to facilitate the process of migrating nine different

distributed, mini, and mainframe-based e-mail systems in Kaiser Divisions across the country to Lotus Notes.

• Installation and configuration of migration tools to transfer stored e-mail from these systems to Lotus Notes.

• Installation and configuration of tools and management of programmers to convert and synchronize e-mail enabled

applications from these systems to Notes (and other distributed alternatives). Planning for, rollout of, and user

training for these migration tools.

Other Messaging and Intranet Efforts

• Architecture development, engineering, and support for 12,000 user MS Exchange environment, and conversion of

4000+ MS Mail users to MS Exchange and Lotus Notes.

• Design, engineering, and support for 4000 user Meeting Maker calendaring and scheduling environment.

• Support, including administration, system/user problem resolution, and upgrades to the legacy mainframe-based Tao

email & calendaring system (over 30,000 users).

• POP3 server support (via Netscape SuiteSpot).

Article VIII. TECHNICAL PROJECT MANAGER 6/93 – 8/95 Kaiser Permanente

Article IX. Planned and Rolled Out Lotus Notes Infrastructure & Administration Capabilities

• Developed Lotus Notes business plan and evaluation demos for senior executive management.

• Developed Lotus Notes support infrastructure plan, including hardware/software, staffing and roles, space,

timelines, etc.

• Developed Lotus Notes architecture and topology plan, including setup of Notes Production, Test, Rollout, and

Monitoring Centers.

• Developed & executed Phase 1 plan to roll out Lotus Notes to senior management, including approx. 1000 users.

NOTES

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R. Douglas Shelton Page

Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.

o 8-10 years experience required

o ETL, BI, Data Warehouse background preferred

Skills

o Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

o Self-motivated with the ability to work independently; exercises independent judgment with minimal direction from supervisor

o Ability to coordinate activities within cross-divisional and cross-functional teams

o Strong leadership and mentoring skills necessary to provide support and constructive performance feedback

o In depth knowledge of Open systems/ Web solutions/Business Intelligence environments

o Strong process orientation and a solid understanding of project management techniques, methodologies and best practices

o Working knowledge of full software development life cycle from requirements gathering to post-implementation production support, including quality assurance and system integration

o Strong team player, with the ability to communicate with both technical and business people, at all levels of the organization

o Excellent analysis skills, including the ability to think strategically, and be able to manage multiple projects at same time effectively

o Ability to analyze complex project situations, set goals and objectives, and manage situations to satisfactory completion

o PMP certification required

o Knowledge of financial tools or equivalent

o MS Office, MS Project and/or Open Workbench expertise

o Visa experience preferred, but not required

Design and development of central and local Notes DB turnover processes.

• Design and development of change control procedures & processes.

Article X. Lotus Notes Application Development

Set up and supervised 3-person Notes Application Development Unit. Achievements included:

• Development of over 50 Notes & Notes-related applications and application templates.

• Development of Application Turnover Processes for Central development team and for local applications.

• Led Scanning and OCR applications and Infrastructure rollout plan.

Article XI. CLIENT SERVICES CONSULTANT & BUSINESS ANALYST 2/92 – 6/93

Kaiser Permanente

Article XII. Business Consulting Support

• Served as IT liaison between business & local IT support units in medical centers and headquarters IT. Established

working partnerships, which achieved objective of unifying goals and improving communications between IT efforts,

resulting in more effective IT products.

• Business re-engineering and analysis: working with business units in medical centers and hospitals to analyze

existing IT and the underlying business processes to improve productivity.

TECHNICAL PROJECT MANAGER 8/85 – 12/91 Federal Home Loan Bank of SF

• Distributed Computing Setup and support

• Data Analysis and Applications Development Support

• Led Storage Management, System Monitoring, and Tuning Efforts

• Report Distribution, Sysout Retrieval, and MVS Scheduling

• Led Database Administration for RAMIS and TOTAL

• System Change Control: Developed system change management protocols

E D U C AT I O N, A C C R E D I TAT I O N S A N D A F F I L I AT I O N S

EDUCATION Graduate work toward M.S. in Natural Resources, Ohio State University. Program in Environmental

Monitoring and Assessment with special emphasis on statistical design and analysis. G.P.A. 3.8/4.0.

B.A. in Biology, State University of New York College at Plattsburgh. Graduated Summa Cum Laude.

G.P.A. 3.9/4.0.

ASSOCIATIONS Project Management Institute; Agile Alliance; Scrum Alliance

Management & Related: Project Management Institute PMP certified; Project Management

TRAINING

(McDonnell Douglas, Inc.); IS Project Management (AMA); ITIL v3 Foundation certified (Exin); Pecos

River Management Program “Playing To Win”; STRADIS Business Writing (Fred Pryor); Successful

Communication (Fred Pryor); Certified ScrumMaster (Agile Alliance).

Web & Related : WebSphere admin/development, WSAD/RAD 7.0; UNIX, Rally (Agile SW); TDD;

J2EE Programming principles; JSP and Servlet Design; Web Design; SOAP & Web Services; SOA; (all

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Skillsoft). Object Management Principles / UML / RUP (Rational Inc.), TeamSite Admin (Interwoven);

Requirements Management (Borland Caliber), JAD

HARDWARE: Sun, Dec, Intel, MacIntosh, IBM Wintel/3090/8X/43XX/RS6000, Amdahl.

SOFTWARE: Clarity, PlanView, Java, C, WebSphere, WebLogic, IIS, Apache Tomcat, Kana, Mercury

Winrunner/Loadrunner/Test Director, Rally, VersionOne, IdeaBook, Mindmeister, Mindmap, Rational,

Entrust, Clearcase, Perforce, CVS, Subversion, Maven, Ant, PMD, Log4J, Eclipse, StarTeam, Caliber,

Verity, TeamSite, WebTrends, CommerceTrends, Oracle, DB2, Toad, Vantive, PegaSystems, Remedy,

CDS Rialto, Domino / Notes, DMS, WebEx, SameTime, Ariba, MS Exchange, PDF, Network Dispatcher,

F5, Solaris, Windows XP/2000/NT, Solaris, AIX, RHEL, VMware, MVS, VM, CICS, Various SNMP-based

monitoring & management tools, Many PC-based SW packages (MS Project, Visio, PowerPoint, Excel,

Crystal Reports, etc.), SAS, TOTAL, RAMIS, TSO, ISPF, VSAM, CICS, RMF, Omegamon, Tivoli, BMC,

many MVS tools

C O N TA C T

Telephone: 510-***-**** Facsimile: 413-***-**** 1-413-***-****

Email: *************@*****.*** Web/Linked-In: http://www.linkedin.com/in/rdouglasshelton

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