Software Quality Assurance

Tom M. Britton, IV

***** ********** ***** ? Cypress, Texas 77433

Home Phone: 281-***-**** ? Mobile: 713-***-**** ? Email:

**********@*********.***

Experienced Senior Business Analyst and Product Manager with more than 17

years experience in the Information Technology field. Skilled in

gathering, compiling, analyzing and documenting functional business

requirements; defining product road maps; creating and diagramming use

cases; and working with teams to effectively define, design, and document

software product solutions via "Agile" and "Waterfall" methodology.

PROFESSIONAL EXPERIENCE

RealEC Technologies. Houston, TX February 2009 - Current

LEAD & SENIOR BUSINESS ANALYST

Responsibilities

. Translate customer business requirements into to functional designs

utilizing use-case driven processes with a focus on usability and

quality.

. Research, analyze, define, and document:

. Business Requirements

. Detailed Functional Specifications

. Use Cases

. Workflow Diagrams, Sequence Diagrams, Activity Diagrams, Process

Modeling, and Use Case Diagrams

. Software Product Solutions

. GUI Screen Design

. Implementation Guides

. Statements-of-Work

. Customer Facing Product Documentation

. Perform Senior and Lead Business Analyst duties for the largest, highest

priority, and most complex projects developed on the RealEC platform.

. Liaison between customers, the product team, and the development team to

ensure the most efficient and appropriate software solutions are defined

and designed.

. Conduct end-user interviews with Subject Matter Experts, paper

prototyping, and process flow analysis to discover needs and translate

these business needs into operational requirements.

. Design and document front-end software interface web

screens/functionality as well as back-end integrated API solution

requirements.

. Define integrated solution requirements - includes mapping and building

XML schema formats as required for integration and communication between

RealEC and all third-party software products.

. Lead Business Analyst - Responsible for the management all Business

Analyst team members:

. Manage and dispatch project assignments to Business Analyst team

members

. Review project progress with each Business Analyst team member

. Perform first level review of all documents and diagrams produced

by Business Analyst team members

. Develop Business Analyst team standard operating procedures and

guidelines

. Train Business Analyst team members.

. Meet with senior management and the functional managers to coordinate,

review, and schedule milestones for the completion of project work

throughout the development process.

. Work with the QA team to develop and review test scripts.

. Plan and design process flows to capture user interactions with front-end

websites and integration with back-end systems.

Highlights:

. Researched and designed the functional solution for a Credit Card

Payment Service which helped RealEC increase growth and revenue on a

transactional fee basis by enabling customers to process payments

through RealEC.

. Designed the functional solution for our lender clients which

support Fannie Mae's and Freddie Mac's new Collateral Data Delivery

(CDD) policy which evaluates the quality of appraisals and provide

feedback to lenders.

PROPERTY INFO CORP. Houston, TX June 2006 - December 2008

September 2007 - December 2008

PRODUCT MANAGER and SENIOR BUSINESS ANALYST of "Advanced Title Search"

Software Application

Responsibilities

. Interfaced with customers to assess business needs and gather

requirements.

. Partnered with end users to define and document functional software

requirements and specifications.

. Defined and documented test plans and test cases.

. Designed and documented software interface screens and functionality.

. Managed and defined project scope and the product road map of each

software release via "Agile" Methodology.

. Worked with software development team to properly estimate the

complexity of each requirement within a project.

. Defined/estimated the development and QA effort necessary to deploy

to production within the scheduled timeline.

. Managed all internal and user QA testing prior to each release and

personally performed use case testing, interface design testing, and

regression acceptance testing throughout the development process.

. Prioritized and maintained enhancement requests, defects and search logic

changes.

. Served as a liaison between customers and the software development team.

. Researched emerging software technologies and the marketplace.

. Verified software and system behavior matches with user's expectations.

. Trained end-users and QA team on all new enhancements via online group

training classes.

. Composed all release notes, user instruction documentation, and online

help documentation for the Business Unit.

. Customized the software product deliverable via XML templates and basic

SQL statements for each client.

. Provided implementation support and second level support for all client

sites.

Highlights:

. Successfully researched, designed and deployed the crucial ATS

(Advanced Title Search) to AFW (AIM for Windows) automatic

integration project saving each community over $10,000/month in

expenses.

o Defined requirements, devised solutions, performed QA testing.

o Personally implemented the software solution for each community

(including setup, user training, software installation, & QA

testing).

. Researched and documented requirements for and managed the

successful implementation of custom software solutions for our

clients in California, Illinois, Michigan, Tennessee, Florida,

Missouri, & Kansas.

o Defined community/customer requirements.

o Prioritized communities needs relative to global enhancements,

defects, search logic changes, etc. via Agile Methodology.

o Personally performed and managed the quality assurance testing

of each software release.

o Created and personalized .xml Commitment templates,

boilerplate templates, & Title Search Reports

. Managed the deployment of ten major software releases to production

within sixteen months.

June 2006 - September 2007

BUSINESS ANALYST and SENIOR PRODUCT SPECIALIST of "AIM+" Software

Application

Responsibilities

. Conducted market research for software technology integration solutions

between AIM+ and other title solution software products.

. Worked with numerous development teams to devise an integrated solution

between products.

. Managed the various teams necessary to create an integrated solution.

. Defined and documenting the requirements of each integrated solution.

. Worked with customers to determine software integration needs.

. Worked with software developers and the software development team to

properly estimate the complexity of each integration project.

. Estimated the development and QA effort necessary to properly deploy

to production within the scheduled timeline.

. Designed and documented software interface screens and functionality.

HEAVY CONSTRUCTION SYSTEM SPECIALISTS (HCSS), Houston, TX January 2006

- June 2006

INTEGRATIONS PRODUCT MANAGER of "The Dispatcher" Software Application

Responsibilities:

. Conducted on-site market research for software technology solutions.

. Designed and coordinated the development of new software interfaces.

. Developed marketing plans for domestic and international sales teams.

. Provided support for the Quality Assurance testing teams.

. Served as a liaison between clients and our programming department.

. Provided onsite implementation consultation and support for customers.

Highlights:

. Performed market research for and designed the Materials & Trucking

software interface that allows our clients to effectively manage the

dispatching of material needs as well as their truck fleets.

UNIVERSAL COMPUTER SYSTEMS (UCS), Houston, TX June 1993 - January 2006

January 2004 - January 2006

PRODUCT MANAGER & SENIOR BUSINESS ANALYST - "Manufacturer Integration

International"

Responsibilities:

. Worked with International clients to assess needs and define business

requirements.

. Designed and documented software interface screens and functionality.

. Performed market research (including international government

requirements and manufacturer requirements).

. Worked with the Sales and Marketing departments to help devise the

product marketing strategy

. Provided complete product training to the support teams.

Highlights:

. Saved my employer over 30,000 man-hours by designing a new financial

statement reporting interface. It is used by European clients in

five countries and allows them to easily request a balanced monthly

financial statement and then seamlessly transmit information to the

manufacturer. Prior to this, separate financial statements had to

be created for each manufacturer in each country.

. Created over 175 software product designs and coordinated the

implementation of these new solutions.

. Supervised and managed the Manufacturer Integration team.

. Coordinated, managed and performed quality assurance testing and

support for new software interfaces.

December 1999 - January 2004:

SUPERVISOR of Software Implementation:

Led my software consulting team in 80+ onsite software

implementation/installations. Performed onsite consultation and business

process analysis, customized proprietary software to fit the customer's

needs, and then extensively trained and consulted clients on how to

effectively use the system to increase revenue. The bottom line is that

business owners, CEOs, and top management were able to streamline

operations within their companies.

Highlights:

. Performed pre-implementation on-site visits to client sites.

o Met with managers, CEO's and business owners to review business

process flow, analyze business procedures, gather pertinent

client information, capture data conversion information, and

identify concerns.

. Prepared detailed summary analysis reports for the planed future

onsite implementation.

. Led the implementation team (6-8 team members) in the 2-3 week

onsite implementation of proprietary software packages that are

designed to streamline the client's business in the areas of:

Management Accounting, Payroll Management, Inventory Management,

Service Management, and Finance Management.

o Streamlined business processes

o Resolved outstanding concerns

o Trained users how to use the software to efficiently run,

monitor and manage their business.

o Customized the software to meet with client's needs.

. Created and led more than 60 internal training classes.

. Responsible for the management and maintenance of departmental

budget.

June 1993 - December 1999

MASTER IMPLEMENTATION SPECIALIST of Software ImplementationDepartment

Advanced from a software installation representative to the highest level

of Master Implementation Specialist (Master Specialist requires 16 total

certifications). Provided onsite consulting and training for more than

500 clients in the U.S., Argentina, and Mexico.

Highlights:

. Showed customers how to use my proven negotiating techniques to

increase their bottom line profits.

. Helped customers improve their accounting procedures and trained

them on how to get the most out of their accounting software.

. Reorganized my client's service dispatching processes, increasing

efficiency over 50%.

. Identified sales patterns, analyzed market needs, and built

customized reports outlining specific sales patterns of the

customer's market.

. Analyzed inventory sales patterns and market trends, established

inventory order guide criteria.

. Trained office managers on how to efficiently run, monitor, and

manage the business office.

FORMAL EDUCATION

Bachelor of Business Administration in Marketing, May 1993

Baylor University, Waco, Texas

Dean's Honor List

ADDITIONAL SKILLS AND EXPERIENCE

. Experienced in Agile and Waterfall Methodologies

. Expert MS Office Suite user (Including: Word, Excel, Visio,

PowerPoint, Publisher, & Outlook).

. Experience creating and defining XML structures and file formats.

. Designing for platforms in VB .NET, & ASP

. Certification in fifteen management courses representing

approximately 45 months of professional management training.

. Excellent Speaker / Presenter -

o Dale Carnegie public speaking course (2003)

. Elected class president

. Winner of the:

? Outstanding Performance Award ?

Breakthrough Award

? Crashing Through Award ? Human

Relations Award

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