Sales Project Manager
Resume:
Diane E. Webster
N. Andover, MA 01845
H: 1-978-775- 5442 Email:
******@********.***
SUMMARY A results-oriented sales executive with expertise and success
in directing small and large-scale operations, consistently
surpassing corporate objectives. Experience in numerous and
varied business initiatives requiring an entrepreneurial spirit,
vision, direction and leadership. Established highly skilled
operational units, implemented process improvement, cost
containment and organizational change.
EXPERIENCE
2004 - Computer Net Works, Inc. North Andover, Massachusetts
Present Technical Sales Consultant
o Prepare proposals, negotiate agreements and contracts, and
administer contracts.
o Responsible for the development of responses to RFP's.
o Develop, manage and coordinate all areas of online content
that support CNW's products, services, e-commerce and
strategic programs targeted to prospects, customers, partners
and other audiences.
o Work in collaborative project management with technical teams to
undertake multiple tasks concurrently i.e. technical documentation,
product launch, system administrator tasks, sales and marketing
strategies for IT, ISP, VISP, and BLEC services.
o Design, develop and deliver instructor-led technical training
courses and seminars.
o Design and implement data collection systems to continually monitor and
evaluate programs.
1996 - 2004 SchlumbergerSema Wilmington, Massachusetts
Director Education Services
o Established the Training Division in a start-up
telecommunications company into a worldwide multi-million
dollar profit center to include customer, channel and
employee training.
o Designed and developed the budget for the Training Division
providing senior executive management statistics and analysis
for profit and loss and managing the business unit with ISO
9001:2000 and TL9000 Standards.
o Conducted detailed business development plans and analysis
for course delivery to other markets i.e. certification,
professional services, onsite training and continuing
education programs. This included identifying potential
customers, identifying and profiling key competitors,
evaluating market penetration potential, delivering a
detailed cost analysis for required head count, facilities,
sales, marketing and administrative personnel.
o Oversaw the decision on which combination of instructional
methods, presentation methods, and distribution methods would
best deliver the final technical program to the learner.
o Implemented a secure customer web site to provide customers
with technical product and on-line training courses and
information.
o Management of staff and contractors who delivered specific
course content to clients. This included performance
reviews, objective setting, and merit increases.
o Continually managed staffing requirements through aggressive
recruitment of qualified personnel.
EXPERIENCE, continued
Page Two
1993 - 1996 Delta Dental Plan of Massachusetts Charlestown, Massachusetts
Project Manager/Information Systems
o Managed the analysis, development and implementation of the
MIS environment-workstation, server and network deployment
for 150 users in the Marketing Division.
o Responsible for planning, developing and implementing
marketing information systems, databases and training for use
in areas of the Marketing Division.
o Identified and implemented workflow improvements, service
enhancements
and quality assurance initiatives for sales and marketing
automation projects.
1990 - 1993 Ziff Communication (ZIS) Medford, Massachusetts
Business Development Manager/Data Center and On-line Services
o Responsible for national sales and marketing of on-line
services and outsourcing Digital VAX/VMS computers.
o Initiated and closed a major contract in on-line services
valued at $4 million.
o Managed the application development process and client
interface of on-line databases.
1985 - 1990 Wang Laboratories (WISC) Lowell, Massachusetts
Director National Sales Support
o Established and managed national DVX (Digital Voice Exchange)
sales support programs and regional operations for service
bureau and hardware applications. Increased national
revenues by 20%.
o Directed and supported branch managers, sales and support
staff in vertical markets, IVR product applications,
technical support programs and RFP generation.
EDUCATION
Suffolk University, Boston, Massachusetts
M.S.B. Information Management
Suffolk University, Boston, Massachusetts
B.S. Corporate Training
Merrimack College: Web Master Certification
Northeastern University: Technical Writing, Telecommunications
Management Training: Wang Laboratories, Digital Equipment
Corporation
Sales Training: IBM, Wang, AT&T
MIS Training: Digital Equipment Corporation
PROFESSIONAL
AFFILIATIONS
Applied Society for Training and Development (ASTD)
TECHNICAL
EXPERIENCE
WEB-BASED APPLICATIONS, PBX INTEGRATIONS, TELECOMMUNICATIONS,
DATA COMMUNICATIONS; UNIX, LANS AND WANS; NOVELL; DOS; WINDOWS;
CLIENT/SERVER AND DESKTOP APPLICATIONS; PC DATABASES; MICROSOFT
OFFICE PRODUCTS
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