C ha rn Raksria ksorn

**** * ****** **, *******, Alabama 35114

205-***-**** (Home) & 205-***-**** (Mobile)

E-mail: abl4wm@r.postjobfree.com

SU M MARY

I have over eight experience performing business analyst functions. This includes data

warehousing, sales t rend analysis, sales forecasting and have created various customized

reports.

P ROFESSIONAL EXPER I E NCE SYNOPSIS

• Computer li terate with a myriad of software and hardware experience

• Very comfortable (and experienced) working with UAB faculty

• Proficient with HTM L, Adobe Creative Suite, Office, Captivate and have experience

w ith streaming video, as well as Endnote and Impatica.

• Cognizant of online and blended instructional design techniques (experience with

B lackboard Vista, WebCT and eCollege systems)

PROFESSIONAL EXPER I E NCE D ETA I L

University of Alabama at Bi rmingham (UAB) : Computer Tech, IT Desktop Support

Services (4/2008 – Present)

Manage Footprint queues; both standard & heat issues

Contact and work with customers to repair/resolve issues w ith hardware, software or

network

Install, back-up and restore hard drive images & set up new computer system

Perform various administrator functions

Help users detect and eradicate virus, Trojan & spyware problems and optimize their

computer system

Set up various software & hardware; remote and on-site

Install & set up PGP Data Encryption

Work with other desktop support personnel to resolve various problems

Meadowcraft I nc. : D ata Warehouse Specialist, Business Intell igence Division (5/2004 –

4/2008) Corporate Office Chelsea, AL 35401 (First year worked as a temporary employee

t hrough All States Technical Services)

Extract and analysis data from SAP R/3 and created MS Excel reports

Webmaster; responsible for all website content, creating and uploading all reports and

sales projection forecasts

Generated data using BEx Analyzer to MS Excel spreadsheets reports

Designed, developed, and implemented BW query, BEx Analyzer & Web Application

Designer reports

Extract POS data from clients website such as Target Partner Online & Wal-Mart Retail

L ink, gathering raw POS data from Home Depot, Target & Wal-Mart to database files

and create various detail reports into single stores, city, states or distribution level and

c reate various reports for sales analysis and production planner

Create client POS reports, sales t rend analysis and POS forecasts which were used for

sales forecast, production schedules to supply chain

Generated daily executive reports such as incoming orders, shipment, inventory, POS,

p lants performances and many other reports

Function as corporate intranet webmaster, solely develop, set up, maintenance of the

corporate intranet website which all the reports & various information can be retrieved

to all employees from various locations

Help support, and install hardware & software at corporate office

Planit Solutions, I nc. : D ata Analyst and Report Specialist (7/2000 – 9/2003) Tuscaloosa,

A L 35405

Performed data management and analysis for specialized reporting. Gathered data and

generated custom reports using business background and programming skills.

Developed, customized, and updated MS Word & MS Excel forms & reports with VBA to

populate data from Cabinet Vision-Solid software and MS Access as required by

customers and software version updates.

Developed, customized and updated Crystal Reports files per customer specifications,

software version updates and database table changes

Developed Specialty Catalogs w hich contained thousands of special 3-D graphics in for

Cabinet Vision Software

Developed electronic cabinet manufacturer catalogs & set up complex pricing formulas

per cabinet manufacturers

Managed and maintained several relational databases

Excellent data analysis experience

Provided software support to customers via phone, on-line and e-mail

Provided software t raining to customers and other technical support personals

Conducted in-house testing and software debugging

Provided additional computer support to co-workers within department

Betta Computers, I nc. : Owner and Independent Consultant (4/1988-7/2000) Pelham, AL

35124

Provided various software t raining to individual clients and groups of clients

Designed the company website, newsletters and all marketing materials (including

designing logo and utilizing various graphic design software to accomplish marketing

t asks)

Custom built, repaired and set up computers & network system, including hardware,

software, peripherals and operating systems

Designed, installed and set up network file-servers, workstations, cables, network

hardware. Set up network user accounts and security

Provided customer technical support and service both hardware and software

Provided computerized accounting and computer solutions to business customers to meet

t heir needs with SBT Accounting & QuickBooks software

Provided hardware & software t raining to business customers

Buil t and maintained excellent relations with customers and distributors

US Filter - Zimpro, I nc. : E ngineering Drafting & Detailing (1986-1988) B i rmingham, AL

35210

Designed & detailed mechanical and wastewater t reatment equipment per job

specifications & blueprints with AutoCAD and free hand drafting

Helped maintaining CAD and office computer systems

ED UCAT ION & TRA I N I NG

Huntingdon College (2006) B achelor of Science in Business Administration

Jefferson State Community College (1985-1987) Associate Degree in Engineering

Technology

SAP Educational Programs: (2005 – 2007)

BW 305 – Report, Query and Analysis I

BW306 – Report, Query and Analysis I I

BW310 – Data Warehouse

SQL Development Certificate (2009)

Java Development Certificate (2009)

Semi Professional Photographer (2006-2010) I ncluding event and wedding photography

Other Training: Crystal Reports, MS Outlook 2007, MS Access 2007 & MS Excel 2007

COMP U TER PROGRAMS

A lti r is Deployment Solution, PGP Data Encryption, SAP/BW 3.5, I E, Microsoft Office

Suite, Crystal Reports, SQL, Adobe Creative Suite, Adobe Acrobat Pro, SAS, Paint Shop

P ro, AutoCAD2000, Blackboard Vista, Respondus, Visual Basic for Applications,

D reamweaver, Flash, SBT Accounting Software, QuickBooks, HTM L, CSS, JAVA, web

page design & layout and much more.

REFERENCES

Available upon request.

Contact this candidate