Customer Service Management

Irina Raguimov

**** ****** ******

Glenview, IL *0026

847-***-**** *********@*******.***

SUMMARY

Analytical Finance professional with extensive experience in financial

planning and modeling. International Finance experience. Received CFO

Impact Award for initiative, quality and customer satisfaction. Excellent

problem-solving and relationship building skills.

Strengths include:

Strategic and Operational Planning Project Management

Financial Modeling Process Improvement

Global Finance Training and Development

PROFESSIONAL EXPERIENCE

HSBC CONSUMER LENDING, Mettawa IL 2005 - 2009

AVP Finance, Senior Financial Analyst, Branch Operations

Oversaw annual operating plan and quarterly forecasting for the network of

1000+ branches with receivables portfolio in access of $60 billion.

. Improved planning model efficiency by 50% which allowed for regional and

divisional planning.

. Coordinated complete branch productivity planning process and preliminary

reviewing of plan key inputs from multiple departments, including HR,

Credit Risk and Branch Strategy.

. Streamlined productivity goal setting process for the branch network by

utilizing macros and essbase.

. Created and executed New Money Analysis Packet which provided a snapshot

of monthly productivity by product for the Senior and Executive

Management.

. Reviewed actual to plan variances and reported monthly actual trends to

Managing Director.

. Supervised 2 analysts on Global Resource India team and mentored 3

Finance Management Trainees which allowed for month-end reporting cycle

reduction by 50 % (from 6 to 3 days).

. Worked closely with various groups in Corporate and Business Units to

reduce planning cycle by 25%.

. Utilized Hyperion Essbase and EAS for monthly reporting and ad hocs, and

Clarity for planning reporting.

NEWEDGE, Chicago IL 2002 - 2005

Previously Calyon Financial

Financial Analyst, Global Finance

Coordinated annual planning and monthly reporting across 8 offices located

in Europe, Asia and North America.

. Increased monthly management reporting efficiency by 70% through

utilizing ProClarity software.

. Implemented new management reporting system (MRS) and monitored

compliance by all offices with new requirements.

. Automated budgetary processes for the foreign offices which allowed for

an expedited turnaround time and timely compliance with tight deadlines.

. Acted as a liaison for the International Controllers and Senior

Management.

. Used CODA, ProClarity, Essbase, MRS (Management Reporting System).

Irina Raguimov Page Two

CHASE, Chicago IL 1998 - 2002

Previously Bank One

Financial Analyst, Finance Professionals Development Program 2000 - 2002

A prestigious development program, which consisted of three 6 months long

rotations within Finance Departments.

. Performed month-end profitability variance and cash flow analysis.

. Utilized Hyperion and SAP for month end close tasks.

. Worked on Supplier Relationship team.

. Created and executed Lunch and Learn sessions for Finance employees.

Division Assistant, Private Client Services 1998 - 2000

. Provided general administrative support for private banking and

investments division personnel.

. Assisted in maintenance of banking, trust and investments accounts.

. Performed various customer service duties.

EDUCATION

BS, Finance and International Business, DePaul University, Chicago, IL,

2000, GPA 3.3 / 4.0

TECHNICAL SKILLS

Office Suite, Hyperion Essbase, EAS, Mainframe, Clarity, SAP

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