Customer Service Computer Operator

Location:

Posted:

July 15, 2010

MICHAEL E. ABELS

Bradley, IL 60915

***************@*******.***

SUMMARY OF QUALIFICATIONS

• Novel, Windows, SAP and AS/400 Security

• IBM, UNIX and Tandem support and system operations

• Daily/weekly systems backups • Network setup

• Customer Service • Excellent communication skills

• Problem-solver • Multitasking

• Conscientious • Honest • Team Player • Quick Study • Patient • Reliable

EDUCATION

Governors State University, University Park, IL 2008-2010

Bachelor of Science Computer Science

South Suburban Community College, South Holland, IL 1982-1987

Associate of Science

PROFESSIONAL EXPERIENCE

Deluxe Video Services, Inc., Vernon Hills, IL 1998-2007

Support Technician/Computer Operator

Answered phones, provided first level technical support to customers, generated and routed help tickets as needed, monitored

24/7 schedule to ensure required jobs were completed successfully on time, notified customers of job completion, backed up

systems, purged and reorganized data, prepared systems for quarterly and period end, worked with other support personnel to

resolve any systems abnormalities.

Apple Vacations, Elk Grove Village, IL 1995-1997

Operations Analyst

Maintained daily schedule of jobs for completion, verified all reports were printed and distributed accordingly, interfaced daily

with other departments regarding all reports, equipment requirements and/or systems problems.

Rodman & Renshaw, Inc., Chicago, IL 1990-1995

Computer Operator

Maintained all computer systems and data lines for corporate and international offices, printed reports for distribution, reported

and resolved any systems issues, monitored Security Exchange Commissions mandated voice machines, set up all jobs to

ensure a seamless work flow, backed up all systems.