Management Training

Troy Johnson

***** ******** **.

Farmington Hills, MI 48336

Cellular 313-***-**** - Home 248-***-****

*********@*********.***

SKILLS:

CCF for change control, BUNDL and BMC-Control/D for report retrieval,

MOBIUS for report creation and maintenance - CA7/11 for scheduling batch

jobs, verifying schedules and for job restarts - CA1 and TMS for managing

tape resources.JES2 for operating peripherals - Microsoft Word, Excel,

Access, Powerpoint, Project) for creating status reports & flowcharts - JCL

to resolve ABENDS - RACF for data security - Netview, Sitescope and

OMEGAMON to monitor for problems - DFHSM for data restoration and

FATS/FATAR for data migration - GIRS for entering and monitoring high

priority trouble tickets - SameTime for remote communication when phones

were not available - VPN for remote access - TSO, MVS, CICS & VTAM

commands for mainframe operations - FILEAID, ISPF (IBM utilities) for

applications support - Microsoft OUTLOOK for scheduling/time management.

Working knowledge of UNIX. Working Knowledge of HTML, Javascript, Java,

XHTML,XML, SQL Server 2008 and Windows Server 2008. Experience with large

printers and copiers.

Team Player:

Successfully worked and succeeded in a team oriented environments.

Received numerous awards for being a team player. Yearly evaluations always

mention a high level of respect and admiration from peers, supervisors and

customers. Shared on-call duties for offsite support. Carried duty pager

and cell phone.

Professional Behavior:

Works well independently. Completes projects ahead of deadlines. Takes

initiative to find projects outside of normal day to day responsibilities.

Manages time effectively in order to multi-task. Developed exceptional

communications skills to maintain professional rapport with management,

peers and customers. Maintains a positive can-do attitude.

Professional Development:

Recently graduated with a Bachelor's degree in Information Technology from

the University of Phoenix. I plan to continue in the Master's program in

the fall.

Completed several work sponsored courses in project management &

supervision.

Attended conferences on Data Storage Subsystems and Storage Management

Fundamentals given by IBM.

Have taken additional in-house training classes covering JCL, CA7, and CA11

& Control-D.

Received several awards of recognition for outstanding performances

throughout career.

Training certificates and awards are kept in a portfolio that will be made

available at an interview.

EXPERIENCE:

I've spent the last two years pursuing my Bachelor's degree. While

attending school, I have ran my own independent photography business and

have worked with several companies (Call Photography, ZAIO inc, Homeview

LLC, etc) doing contract photography work.

DPM Consulting Problem Management

Analyst July 2005 - 1/29/2007

Contracting at Ford Credit

Monitored critical applications and infrastructure.

Document all problems that occur and send email notification to impacted

users.

Monitored trouble ticket queue for high priority tickets.

Managed escalation to the proper support teams for critical issues.

Followed up and documented the progress of problem resolution.

Create Daily Problems report for morning meeting.

Create concise and detailed reports of problems and their resolution for

upper management review.

Participate in lessons-learned meetings after problems were resolved.

DPM Consulting Batch Management

Analyst April 2002 - July 2005

Contracting at Ford Credit

Implemented & verified batch related production changes and other batch

related modifications.

Reviewed and approved CA7 and RACF change requests from application

developers.

Used Mobius to assign reports to print at various locations, update report

headers & retrieve archived reports.

Investigated any problems with reports created in Mobius and deleted

unnecessary reports.

Planned & ran weekly meeting with applications programmers to discuss

upcoming events & changes that will

impact them directly.

The application teams used information obtained in these meetings to

properly schedule their next releases or to

make code changes to become compliant with current standards.

Created reports using MS Excel to maintain & update metrics for the batch

environment.

Maintained flowchart created in MS PowerPoint of all critical batch

processes.

FTPed files when required.

Attend daily morning meeting to report status of previous day's problems.

Shared on-call support responsibilities. Carried pager and laptop to

provide off-shift support.

Escalate problems as necessary and follow-up with applications group for

root cause.

All work performed at Ford Credit was in a Windows and UNIX environment.

Global Crossing LTD Production Support

Analyst June 1998 - November 2001

Provided applications programmers change control and scheduling with 24/7

support.

Restored archived or damage reports on daily basis for internal customers.

Remotely managed IBM 3494 ATL and IBM Virtual Tape Server.

Analyzed & forecasted future tape media needs. Created weekly report to

verify tape usage.

Migrated data to the most efficient storage media saving space, time and

money.

Provided 24/7 support to computer operations staff.

Helped computer operators with ABEND resolution.

Provided written technical procedures & training for computer operations

staff.

Frontier Communications Data Center Supervisor

December 1997 - June 1998

Responsible for work schedules, employee evaluations and training of

computer operators.

Final responsibility to make sure that all nightly processes were completed

on time.

Attended daily morning status meeting and report any issues.

Allnet Communications Lead Computer Operator

June 1989 - December 1997

Scheduled jobs using CA7. Restarted jobs as necessary.

Corrected job abends.

Assist in maintenance of all hardware devices.

Participated in yearly Disaster/Business Recovery tests.

Coordinate escalation of major problems with software, hardware and

environmental systems.

Operated impact, laser and microfiche printers.

Performed maintenance such as IPL's, NCP loads and complete powering down

of the data center for major system upgrades

and installations.

Assisted Technical support staff implement automation software.

Created automated programs to help operations run efficiently.

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