Customer Service Manager

Casey Fraites

**** ******** **** *** **** - Clearwater, Florida 33763 -

************@*****.*** - 727-***-****

Objective

To obtain a mutually rewarding position with a professional organization

where my extensive experience in retail management and my commitment to

excellent customer service will be effectively utilized to improve customer

satisfaction

Qualifications Summary

. Strong and proven leadership experience in customer service

operations.

. Ability to motivate peers and associates towards individual and/or

group success.

. Motivated self starter with aptitude for learning new tasks quickly.

. Able to execute, manage and utilize new technology systems

. Proficient in developing excellent relationships with vendors and

customers.

. Able to use strong listening and communication skills to deliver

excellent customer service.

. Demonstrated ability to organize and prioritize workload while

managing multiple tasks.

. Excellent Data Analyst and Data Management skills.

. Ability to handle difficult and/or intense situations diplomatically

and professionally.

. Superb contention resolution abilities, able to anticipate potential

problems/conflicts, the outcome and provide resolution.

Training

. Hands-on expertise in PC Hardware, Operating Systems and Basic

Networking

. Knowledge of installing, configuring, upgrading, troubleshooting, and

repairing microcomputer systems

. Trained to work with Microsoft products and technologies

. Trained to Implement Microsoft Business Solutions

. Ability to install and configure a Windows environment, support

applications, troubleshoot and manage resources within the operating system

or network.

. Trained in computer maintenance, performing system diagnostics,

learning to understand CPUs, memory, storage media, modems, network

interface cards and peripherals, install and configure DOS, various Windows

operating systems and applications.

. Ability to describe the features and functions of networking

components and to install, configure and troubleshoot basic networking

hardware, protocols and services

Professional Experience

Walgreen's Company, Inc. 2005 - Present

Associate Manager:

. Responsible for the communication, planning and execution of key

business strategies and the complete implementation of all day-to-day

operations.

. Utilized advanced system technology for strategic inventory

management and staff record keeping.

. Assisted in the complete technical and professional training of all

employees.

. Facilitate the implementation of any new technology required at our

current location.

. Improved sales, profits and public image through the overall

development and protection of store assets, staffing and customer service

strategies.

. Assist in the management of inventory budgets, select and order new

merchandise, liquidate overstocked items and recommend policies designed to

maximize profits.

. Responsible for instilling company values and developing the business

through gaining a solid understanding of the local market and broadening

community involvement.

. Utilized and implemented new system technologies for currency

auditing and inventory management.

Worship Network, Inc. (Clearwater, Florida) 2004 - 2005

Production Associate:

. Assisted in the day-to-day operations of the production to allow

viewers to access this programming through Digital Broadcast stations

across the country

. Coordinated and expedited the flow of information, work, and

materials

. Assisted in program production, broadcasting and operation of

broadcasting equipment

. Combined traditional production techniques with industry-related

tools to ensure programming and broadcasting success

. Managed the information technology and operating systems to expedite

each program to international affiliates.

. Developed highly effective digitizing and cataloging of company's

stock footage

. Created and edited music videos for holiday and satellite programming

Marriott International, Inc. (Saint Petersburg, Florida) 2001-2004

Evening Manager and Associate:

. Responsible for all business account management from inception to

completion.

. Balance companies' monetary transactions utilizing current system

technology.

. Access and utilize all provided systems to ensure the smooth

operation of the evening's business transactions

. Resolve all disruptions and direction of the companies security team

. Handled all guests' relations with excellent Marriott service

. Daily preparation of accounts for the preceding business day, Balance

and closed credit card accounts and made adjustment to guest folio accounts

. Recognized for outstanding quality of customer service and personal

commendation from clients.

Education and Credentials

Saint Petersburg College (Saint Petersburg, Florida)

Majoring in Hospitality Management

Techskills, LLC (Tampa, Florida)

Completed Certification A+

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