Project Manager Management
Resume:
MICHELLE M. KUBAT, PMP
Dedham, MA 02026
******@*******.***
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Personal Profile: PMP certified project manager who is a customer
focused, results oriented, team leader with more than
twenty years of business & technical experience combined
with expertise in relationship management and end to end
project management. Excellent oral and written
communication skills. Exceptional ability to analyze and
evaluate complex ideas and data. Demonstrated ability to
provide effective guidance and direction on complex and
critical assignments.
Summary of Experience:
Project Management, Task Relationship Management - Project Staffing,
Definition and Planning, Customer and Vendor Mentoring, and Team
Risk Assessment Motivation
System and Data Migration, Resource Requirements, Business and Data Analysis
Change Management Milestones, and Metrics and Documentation
Development
Process and Procedure Workflow Definition Group Meeting Facilitation
Analysis, Documentation,
and Improvement
Experience:
3/05 - Present FIDELITY INVESTMENTS, Boston, MA
CCG/Quality Solution Delivery (QSD)
Project Manager
QSD's mission is to work with the Enterprise Compliance
departments to analyze existing processes and procedures in
order to recommend, design and implement improved technology and
business process solutions and efficiencies through the
replacement of existing obsolete systems while meeting Audit,
Regulatory, and Board of Director requirements:
. Project Manager for a Sybase to Oracle Migration Project
for a Global Compliance/Fraud Surveillance solution -The
solution supports the requesting approval of intended
trades satisfies the regulatory requirements in the
following functional areas: User Requests, Request
Management, Alert Management, Sanction/Case Management,
User-based Query and Rule Management, Custom Reporting,
Archival and Storage, Administration and Workflow, and 20+
Detection Scenarios for improved compliance monitoring. The
new system is utilized by over 10K employees worldwide.
o Successfully implemented Phase 1 which included design,
development, testing, training plans for the migration
to a new employee front end user interface for all users
worldwide.
o Phase 2 (design through implementation - in progress) of
the multi-phase enterprise-wide internet based global
project for the migration from multiple Sybase legacy
environments and applications including historical and
current production data to an Oracle platform while
continuing to provide business value. Perform all
aspects of project management role including but not
limited to: preparing and executing project plans,
preparing bi-weekly status reports to sponsors as well
as preparation for and facilitating monthly sponsor
update meetings, track, manage, and report risks and
changes to scope, schedule and budget, manage, collect
and maintain all project related documentation in
central location. Partnering, collaborating, and
communicating with 4 technology (development managers,
analysts and developers) and 3 primary business teams
(executive stakeholders and end users) for requirements
through testing where both groups are in various
locations around the world.
. Project Manager for Enterprise-wide Compliance initiative
to synchronize (migration from legacy systems and archive
historical data) all employee compliance data across all
systems including coordinating efforts and partnering with
the 2 primary systems teams (development managers,
analysts and developers) that develop and support the EC
applications along with the business/stakeholders
(executive and end users) for requirements through testing.
The primary goal of this project was to assess the
existing data infrastructure across all EC applications,
document the business requirements for initial and on-going
synchronization, design and implement a cross application
solution to lay the foundation on which all future
application enhancements and development will occur.
Performed all aspects of project management role including
but not limited to: preparing and executing project plans,
preparing bi-weekly status reports to sponsors as well as
preparation for and conducting monthly sponsor update
meetings, track, manage, report risks and scope, budget,
and schedule changes, manage, collect and maintain all
project related documentation in a central location.
. Business Implementation Project Manager working in parallel
with each individual project's Project Manager to: 1.)
monitor multiple projects through all phases to ensure a
seamless integration into the business including training
and user documentation; 2.) assist with identifying impacts
to the business and facilitating updates to processes and
procedures; 3.) understand, evaluate and ensure accurate
completion of data & field mapping as well as all data
migration related issues.
. Project Manager for data migration project including
analysis, data, process and field mapping, tracking to
resolution any resulting issues/action items, as well as,
data cleanup necessary for the migration and consolidation
of 3 primary data sources/systems for the Ethics and
Compliance Department to a new system.
. Designed and prepared a comprehensive user's guide
of the new consolidated system for the Ethics and
Compliance Department.
8/04 to 2/05 LEAPFROG SYSTEMS, Boston, MA
Contractor/Consultant
Ceridian Corporation is a leading information services company
in the human resource, retail and transportation markets.
. Project Manager for the organization's new project
initiative to gather, document and analyze business
requirements, design, develop and implement a web-based
reporting application for a nation-wide rollout which
integrated data from 3 of the organization's primary
financial systems to support business decisions and
operations of Sales, Sales Operations, Product Management,
Finance and senior management.
. Project Manager for the analysis, design, develop and
implementation of a company-wide online (intranet) form to
support the Sales and Sales Operations departments for
formally requesting, tracking, and obtaining approval for
discounts of products and services being sold to customers.
The application is used for reporting to assist senior
management, Finance, and Marketing with trending, staff and
product performance, as well as strategic planning,
6/04 to 8/04 VERITUDE for Fidelity Investments (FRIA Account), Boston,
MA
Project Manager
FRIA Account team's mission was to design, develop and implement
a new, first to market spending account for individuals who are
within 6 months of retirement.
. Worked with the Product Development team as Project Manager
for the overall project including developing and
maintaining the project plan, conducting project team
meetings, and maintaining all project related
documentation.
. Analyzed specific areas of the business to prepare Use
(Test) Cases to be incorporated into the test plan.
. Project managed the rollout of the new account to the Pilot
Transition sub-team.
6/02 - Present THE MYRTLE GROUP, LLC, Dedham, MA
President
Providing project management, business, and workflow analysis
services. Expertise in reviewing, recommending, revising and
implementing business operations processes and procedures;
evaluating, recommending, and implementing various system
solutions. Clients include:
Info Directions, Inc. designs, hosts and installs net-centric
billing, rating, order management, workflow, selling and point
of sale solutions for telecommunications service providers.
. Worked with Info Directions' project team and clients to
understand, evaluate, revise, and document the clients'
business requirements, processes and workflow in order to
convert them to Info Directions' CostGuard.NET solution.
1COM, Inc. is a full-service telecommunications company that
provides its clients with a comprehensive invoice bundling all
telecom services into one convenient invoice with management
reports and graphs which allows firms to better track their
expenses and allocate costs. While at 1COM I made contributions
to several areas of the business' Billing, Collections, and
Operations departments including:
. Worked with 1COM's management team and staff to identify,
document and implement several operational standards and
procedures.
. Reviewed and audited resale invoices from Verizon
identifying and submitting billing disputes and monitored
for revenue assurance.
. Served as a consultant to the management team for the
migration from their current billing system solution (VLM)
to the implementation of the new in-house developed
(ICETel) billing system.
. Evaluated, recommended, and project managed the migration
to an industry leading complete billing system solution
(CostGuard) including RFP preparation, vendor selection and
management, collaboration with stakeholders, end users, and
training of users.
MSCI (www.localaudit.com) provides a portfolio of software and
strategic support services specializing in providing revenue
assurance and carrier invoice auditing tools and services.
. Assisted with making business recommendations for
enhancements and revisions to the core product.
. Reviewed and prepared monthly audit and reports of invoices
from carriers for clients using LAS (Local Audit Software).
. Participated in sales calls providing support from resale
business perspective.
6/98 - 2/02 SERVISENSE, INC. (formerly TELENERGY, INC.), Newton, MA
Vice President, Billing and Operations
. Managed all aspects of customer lifecycle from signup
through completion of the payment or collections. During my
tenure, this start up telecommunications and energy service
provider serviced 25,000 customers across the country and
generated $17 million in annual revenues.
. Provided effective leadership and overall management of
operations including establishing a Call Center, and
defining, documenting, and implementing all related
processes and procedures.
. Responsible for resource requirements and staffing (18
direct reports). Ensured that products, rate plans, and
packages, were accurately maintained in the billing system
(CostGuard) for business operations and revenue assurance
as well as customer service.
. Established and maintained relationships/partnerships and
contracts with service providers/vendors,including
performance measurements, cost effectiveness, problem
resolution, and managed regular review meetings.
2/98 - 5/98 SUMMIT SYSTEMS, INC., Dedham, MA
Project Manager - Fidelity Investments (FIIS Network Services) -
(Contractor), Marlboro, MA
1. Managed multiple projects critical to the success of the
FIIS organization's 3 phased move to Smithfield, RI,
including researching, gathering and defining, documenting,
and evaluating business requirements, processes and
procedures related to telecommunications needs.
2. Coordinated and documented training on all new
telecommunications related systems, including Aspect and
the Lucent G3 PBX for key Call Center functions.
ALTERNATIVE RESOURCES CORPORATION, Boston, MA
9/97 - 1/98 Sr. Telecommunications Analyst - Staples, Inc. - (Contractor),
Framingham, MA
3. Co-managed project for implementation of new PBX and voice
mail system for new corporate location including definition
and documentation of business requirements and
recommendations, preparation of RFP, vendor selection and
coordination through implementation.
4. Processed Telco orders with all local and long distance
carriers including tracking and maintaining circuit
information for budget and accounting chargebacks,
interface with all IS/IT departments to ensure appropriate
circuits are delivered and canceled as applicable to
projects and implementations.
5. Primary contact for video conferencing (Picturetel) calls
including maintenance, administration, troubleshooting, and
evaluation of bridging servicing providers. Managed
selection and implementation of new Picturetel system in
the UK office location.
6. Managed and interfaced with Telco and hardware vendors for
the successful installation and implementation of a new
warehouse location in CT.
7. Managed corporate cellular telephone analysis project
including contacting nationwide regional sites, gathering
data to be evaluated, prepared a matrix of data (RFP) to be
sent to several cellular carriers to implement a corporate
wide cellular program.
6/97 - 8/97 EDS Telecommunications Analyst - Blue Cross/Blue Shield -
(Contractor), Boston, MA
8. Co-administered and maintained 22 Lucent PBX (G3) and
Intuity Voicemail systems, including troubleshooting daily
problems, monitoring of the electronic work order ticket
mailbox for Telecom department, communicating resolutions
to customers, training customers on new features and
changes to the systems.
9. Coordinated various aspects of voice hardware and software
relocations (Move, Adds, and Changes).
10. Evaluated customer needs and business requirements and
recommend, plan, and implement solutions.
11. Monitored and verified PBX data for monthly billing and
internal cost center chargebacks and allocations.
6/94 - 5/97 PHOENIX CORPORATE SERVICES, LLC (Codman Corporate Services,
Inc.), Boston, MA
Manager of Information Services & Telecommunications/Consultant/AVP
12. Established and managed Call Center supporting nationwide
client base. Responsibilities included business and
technology definition, documentation, and implementation,
along with staffing and internal and external service
measurement reporting.
13. Directly worked with CEO and President on a ten month
planning and preparation effort for the company's
acquisition by Phoenix Home Life, including: completing and
responding to several due diligence requests; interfacing,
coordinating, negotiated and migrated all aspects of
business and employee related insurance; served as primary
contact prior to merger; and maintained and coordinated all
legal documentation surrounding the acquisition.
14. Responded to RFPs, RFIs, and proposals from prospective
clients. Participated, along with the CEO, President, and
other team members in presentations to prospects.
15. Managed and implemented all aspects of a comprehensive
technology evaluation and migration project including
operating platform and business applications and tools
utilizing internal resources and selecting and managing
outsourced resources from contract preparation to invoice
reviews and approvals.
16. Advised senior management team, from a technology and
process perspective, regarding maintaining existing
business and growth of future business, along with
continuing to define and evolve the technological strategic
direction of the organization while managing change impacts
to the employees, clients, and overall organization.
17. Managed and consulted on voice and data projects for many
clients for product and service implementations. Examples:
Move/Add/Change project for Sprint in KC; Mailroom
application project for Hewlett Packard; Application data
conversions for various internal and external clients;
Emerson College; BayNetworks; Harvard Institutes of
Medicine.
10/87 - 6/94 BANK OF BOSTON, Boston, MA
4/91 - 6/94 Systems Consultant/Individual Contributor
Technology and Operations Networking Services Division - Technical
Support Team
. Managed all aspects of the enterprise-wide migration
project to rollout Novell networking, development of file
server and workstation standards, including scheduling and
certification of each implementation.
18. Primary technical support for Montreal remote site,
including training of local administrator; troubleshooting
of server, LAN, and WAN related issues; and onsite support,
as required.
19. Served as senior technical resource to domestic and
international remote sites (Hong Kong, Singapore, Europe),
including providing/communication of the corporation's
technical and strategic direction along with overall
technical support.
20. Managed team of five technical analysts supporting 30
Novell servers on 20 networks with approximately 1000
users; including managing the coordination of corporate
backbone (token ring and ethernet), corporate electronic
mail, and 3270 mainframe connectivity for these networks.
21. Project lead for implementation of 12 Netware 2.15 file
server upgrades to 3.11; including project management,
capacity planning, and load balancing.
22. Project lead for the creation of the LAN Integration
Center, housing LAN-based corporate services, including
cc:Mail P.O. servers (Novell and Banyan), mainframe
gateways (Eicon), and bridges Microcom) to remote (VT, CT,
RI, FL, ME) locations.
10/87 - 3/91 Sr. Systems Specialist, Corporate Human Resource
Information Systems
. Designed, built, installed, and supported Novell O.S.
Networks, Communication Servers, Gateways (Eicon), and
Bridges (Microcom) to guarantee an efficient and accurate
operating platform. This involved RFP preparation, vendor
analysis and selection, hardware, software, and cabling
related troubleshooting and recommendations. Other
responsibilities included user training, network management
and support.
. Provided all aspects of HRIS support to State Banks (CT,
RI, VT, ME); served as primary contributor on HRIS
conversion task force, including migration to PROFILE, an
HRIS system.
23. Designed and developed several database tracking and
reporting systems to support the HR function from an
operations and training perspective.
Education: WENTWORTH INSTITUTE OF TECHNOLOGY, Boston, MA
Bachelor of Science Degree in Computer Science -
September, 1987
Associate of Engineering Degree in Computer Science -
May, 1985
Six Sigma Green Belt Certification - November, 2004
PMP Certification - August, 2006
BOSTON UNIVERSITY, Boston MA
Paralegal Certification - October, 2009
Skills: MS Office, MS Access, MS Project, Visio, experience with
working with developers, engineers and analysts using a
variety of development tools.
References: Excellent professional and personal references available upon
request.
Memberships: Project Management Institute
Massachusetts Paralegal Association (MPA)
Boston Women's Network
National Association for Female Executives (NAFE)
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