Sales Customer Service
Resume:
L. Faye Schranze
Phoenixville, PA
*******@*****.***
OBJECTIVE:
To secure and excel in a Sales/Marketing environment to fully utilize communication skills, working with a team to exceed
expectations.
EXPERIENCE:
01/2006 - Current
Wyeth - Benchmark Credit Union Teller
Assist members with new accounts
Answer account related questions
Participate in opening and closing procedures
Actively participate in projects via manager upon request
07/2005 – 06/2006, Wynnewood, PA
Hotwire Communications: Personal Assistant/Executive Assistant
Attend to Personal duties for President and Human Resources Director
Meeting Planning
Purchase and Manage Office Supplies
Assist Human Resources Director with Confidential Requests
Mail Distribution
12/2004 – 07/2005. Malvern, PA
Centocor/Kelly Services Contractor: R&D Department
Administrative Assistant
Coordinate Meetings
Process Expense Reports
Order Office Supplies
Update Documentum/E-Room Database
Participate in Standard Operating Procedure Training
Coordinated Administrative Records Cleanout
Troubleshoot Department Computer Issues
2/2004 - 12/2004 - Wynnewood, PA
Federal Realty Investment Trust: Office Manager
Coordinate leasing and tenant coordination activities.
Code Invoices for payment processing
Process Monthly Reports including: Sales Reports, Vacancy and Abatement Reports,
Property Statements, as well as creating contracts and updating the CTI System of Openings, Closings and Possessions
of Tenants
Assist Regional Director in daily activities
Train staff in office procedures
2/2003 - 8/2004 - Bala Cynwyd, PA
Pen Del Real Estate: Administrative Assistant
Bookkeeping
Inventory Monthly Tenant Utility Information
General Reception
8/2002 - 2/2003 - Fort Washington, PA
ADT Security: Sales Administrator/Inside Sales Representative
Sell Security Systems to Residential Properties and Small Businesses
Coordinate scheduling activities and
Process equipment
Train new Sales Representatives
Assist current customers in Customer Service Issues
Sales Experience:
6/2002 - 2/2003 - Fort Washington, PA
ADT Security: Inside Sales Representative
Sell Security Systems to Residential Properties and Small Businesses, Coordinate
scheduling activities and Process equipment, Train new Sales Representatives,
Assist current customers in Customer Service Issues
Executive Administrator Experiences:
10/1996 - 6/2002 - Radnor, PA
Wyeth: Executive Administrator
Perform Literature and Company Searches for new Company Compounds for
Muscular/Skeletal, Oncology and Cardiovascular Therapeutic Areas, Create Edit
Project Profiling template, Meeting Planning for 3 Directors and 1 Vice
President.
Develop and communicate a thorough knowledge of monthly sales inventories, sales
trend data, presentations, and adhoc reports that increase the effectiveness of
the Executive Director of Sales and the Wyeth Lederle National Account Managers,
Trouble-shoot computer and administrative issues for the National Accounts Team,
Follow-up as directed with wholesalers/distributors on account information for
database, Design and edit presentation materials for POA, Strategic Options and
Business Plan Presentations (using PowerPoint), Review Contracts and maintain
confidential pricing reports, Build tracking, deal performance and data reports,
Accurately gathered, tabulated and graphed data as directed. Routinely set up
weekly meetings and annual Business Planning Conferences, Regularly assisted
Director of Customer Planning.
Management Experience
9/1996 - 1/1998 - Philadelphia, PA
D&Z Utility Services Inc. Philadelphia, PA:
Proposal and Communications Manager
Created both written and graphic materials for brochures, presentations and
proposals, Regularly scheduled conferences and meetings.
Educated new employees on office operations, Instrumental in creation of Utility
Services Web page.
1/1998 - 6/2002 - Radnor, PA
Wyeth: Executive Administrator
Perform Literature and Company Searches for new Company Compounds for Muscular/Skeletal, Oncology and
Cardiovascular Therapeutic Areas.
Create Edit Project Profiling template.
Meeting Planning for 3 Directors and 1 Vice President.
January 1998 to June 2001: Radnor, PA
Wyeth: Executive Administrator, Sales National Accounts
Develop and communicate a thorough knowledge of monthly sales inventories, sales trend data, presentations, and
adhoc reports that increase the effectiveness of the Executive Director of Sales and the Wyeth Lederle National Account
Managers.
Trouble-shoot computer and administrative issues for the National Accounts Team.
Follow-up as directed with wholesalers/distributors on account information for database.
Design and edit presentation materials for POA, Strategic Options and Business Plan Presentations (using PowerPoint).
Review Contracts and maintain confidential pricing reports.
Build tracking, deal performance and data reports.
9/1996 - 1/1998 - Philadelphia, PA
D&Z Utility Services Inc. Philadelphia, PA:
Proposal and Communications Manager
Created both written and graphic materials for brochures, presentations and proposals.
Regularly scheduled conferences and meetings.
Educated new employees on office operations.
Instrumental in creation of Utility Services Web page.
9/1993 - 10/1996 Wyeth Radnor, PA
Wyeth: Marketing Administrator
Accurately gathered, tabulated and graphed data as directed.
Routinely set up weekly meetings and annual Business Planning Conferences.
Regularly assisted Director of Customer Planning.
EDUCATION: 6/1998 - Xavier University, US-OH-Cincinnati
Bachelor's Degree
6/1996 - Harcum College, US-PA-Bryn Mawr
Associate Degree
AFFILIATIONS: 9/2001 - American Heart Association Team Leader
SKILLS:
Windows 2000 Expert
Microsoft Office Expert
Sales/Customer Service Expert
ADDITIONAL
INFORMATION: 3-Time Philadelphia Marathon Runner.
References available upon request.
Contact this candidate