Manager Software

Messaging and Collaboration Specialist

Domino / Lotus Notes / SameTime / Exchange / Blackberry

Tenneco Inc. - Lincolnshire, IL

Independent contract thru Malek and Associates Inc.

**/**-***sent. Senior Lotus Notes / Wintel Consultant

Responsibilities include:

Lead Domino Technician for the following projects:

1. Enterprise-wide implementation of Lotus Notes Password

Enhancements in compliance with Security Audit findings;

2. Data Governance for Lotus Notes Applications: Data

Classification, E-Mail Disclaimers

3. Implementation of Domino Active Directory Synchronization;

4. Migration of e-mail accounts to Lotus Notes from Microsoft

Exchange;

5. Set-up and configuration of the multiple Microsoft Windows

2003 servers for new server farm in Europe;

6. Configure and migrate blackberry accounts to Blackberry

Enterprise Server (5.0) from BES 4.2 utilizing Blackberry

Transporter tool.

7. Implement Internet E-Mail Encryption solutions.

Provide leadership for the team of Lotus Notes/Domino

Administrators in the support of corporate Domino collaboration

environment including Sametime, Domino and Blackberry servers.

Analyze corporate E-mail routing architecture, Antivirus, anti-

SPAM and firewall solutions.

Design instructions and trained Service Desk personal on use of

the ID Manager tool.

Analyze performance and propose/develop solutions to improve

utilization of Domino servers and e-mail routing, mail security,

archiving, and backup. Develop business cases for upper

management on proposed purchases of third-party tools and

applications.

Maintain Blackberry, Lotus Notes Client and Server licenses.

Hyatt Inc. - Chicago, IL

Independent contract thru Malek and Associates Inc.

08/09-01/10. Lotus Notes/Domino and Blackberry Administrator

Notes-to-Notes migration project:

Solely responsible for migration of the corporate office

user accounts to the new Domino servers, hosted by a third-party

organization. Project steps included uninstall of older Lotus

Notes client (r6 -r7) on users computers, install and configure

Lotus Notes 8.5 Basic, move user's mail files to the new Domino

environment via selective replication, create back-up copies of

mail files on the dedicated archive server, verify mail routing, resolve any issues/conflicts on users desktops and on the

servers. Created multiple LotusScript agents to provide

automation of above tasks in addition to the Marimba (BMC

Configuration Automation) tool. Responsible for scheduling

migrations and for status/progress reports. Provide expertise,

knowledge and assistance to other members of the Lotus Notes and

HelpDesk teams.

Newedge Inc. - Chicago, IL

Independent contract thru Malek and Associates Inc.

08/08-07/09. Lotus Notes/Domino and Blackberry Administrator

Migration project:

After merge of two international financial organizations into

one, the need in migration of two Domino domains into one, came

along. Installed and configured new Domino, Sametime and

Blackberry Enterprise servers for the new Domino domain.

Installed and configured Netprobe client software to enable ITRS

nmonitoring and probing of the services and processes on new

servers. Moved users accounts to new servers, moved shared mail

databases and applications to new servers. Moved e-mail groups

into new directory. Re-named and re-certified all users with new

certifier. Assisted abroad local IT personal in multiple office

locations, in updating and upgrading Lotus Notes clients to

ensure proper connections to the new Domino, BES and Sametime

servers. Resolved firewall connectivity issues. Created

connection documents to provide proper Notes (NRP) and SMTP mail

routing. Developed tools to assist in performing above listed

tasks. Responsible for migrating Microsoft Exchange mail

accounts into Domino, using DUS.

Daily Maintenance and Support:

Majorly responsible for administration and support of

Domino/Sametime/BES messaging systems in European and Asian

offices. Monitored Domino servers performance, free space

availability, mail routing. Investigated and troubleshot server

crashes, worked with IBM Support on correcting the issues and

applied fixes and batches. Installed monitored and managed Anti-

Virus and Anti-SPAM software from TrendMicro and Symantec for

Domino. Maintained and managed MimeSweeper Email Appliances.

Managed mail groups and mail-in databases. Archived and

compacted mail files. Managed ACL's and Acccess Control groups.

Set up and managed Sametime and Blackberry accounts. Provided

on-call and "off-hours" third level support to local IT

personal in troubleshoot and correcting the Lotus Notes Client

problems. Assisted users via remote connection in installing,

configuring and upgrading Lotus Notes Client and Sametime

Connect software. Provided consultations and assistance to end

users and support IT personal in managing Address Books on

Blackberry and in Lotus Notes, ways of contacts and calendar

synchronization. Resolved Delivery Failure issues internal and

external.

QuebecorWorld Inc. - Schaumburg, IL

Independent contract thru Solving IT Inc.

08/07-08/08. Lotus Notes/Domino and Blackberry Administrator

Lotus Notes/Domino R5.x - R7.x Administration:

Maintain and address global server and client issues for a

customer base of 9,000 users across multiple domains. Configure

and maintain servers, server documents, directory assistance,

domain documents, DDM probes, user accounts, groups and mail-in

databases. Monitor and investigate server performance issues

and Symantec Messaging security. Debug server hangs and crashes

and troubleshoot SMTP mail routing failures. Apply hot fixes

and patches as necessary. Manage user accounts and databases

utilizing ID Manager and Power Tools. Configure and maintain

client and DWA issues. Solve compatibility issues between

various versions of Internet Explorer or Mozila FireFox and

iNotes (DWA). Create methodology for conversion of Lotus Notes

Client software r5 to R7. Update Lotus Notes Mail Design

templates. Develop administrators tools, utilizing LotusScript

and Formula language.

BlackBerry Administration:

Maintain and address BlackBerry Enterprise Server and device

issues. Monitor and investigate server hangs/crashes and device

issues including; messaging, calendaring and address book

synchronization. Setup users accounts, order and configure new

devices and train end users on fundamentals of device use.

Develop Blackberry Requests database utilizing LotusScript and

Formula language. Work with Blackberry and Lotus Notes support

teams on solving various functionality incidents and performance

issues.

Libra Technologies Inc. - Northbrook, IL

Independent contract

06/01-08/07. Domino Specialist.

Performed Domino administration functions, such as planning,

designing and setting up a multi-server test environments to

mimic customer's lay-outs in the clients production server

farms. Designed optimal replication schedules for customer

databases and mail files. Created, certified and managed user

ID's. As a member of administrators team provided third level

support for production Lotus/Domino Servers for multiple

customers. Monitored and managed proper ACL as well as creating

user, group and server documents was important part of my

responsibilities. Troubleshot and monitored Lotus Notes/Domino

mail, cluster replication and server mail routing.

Set up and configured Notes mail client, set up and maintained

mail thresholds & removed dead mail.

Managed public address books and fixed corrupted files and

performed root cause analysis of issues. Responded to user

requests & problems. Performed incident and problem management

using help request ticketing software.

Created and used software reporting tool to monitor server

availability and up-time and Internet mail routing.

Maintained documentation for Notes Administration procedures.

IBM Global Services - Schaumburg, IL

04/99-06/01. Domino Specialist. Developed complex messaging

system for large financial client. System parses flat files,

received from the Web mail stations, into the notes documents

and distributes them to one hundred databases. Wrote LotusScript

agents to sort messages and sent them to the appropriate

representatives. Created procedures, that transfer responses to

the Web mail stations. All messages are archived by specific

LotusScript agents, which also provide a back up solution by

parsing those messages into text files. The workflow is

controlled by multiple scheduled LotusScript and JAVA agents.

Tools: Domino 5, LotusScript, HTML, JavaScript.

Developed Web enabled Domino application for the Global

production environment. Application provided monitoring,

reporting, and statistics comparing based on Service Level

Agreement. Programmatically gathered statistics for

Server/Cluster availability, CPU/Paging File utilization. Wrote

LotusScript agents to parse log.nsf and statrep.nsf databases on

multiple servers. Create Web reports, based on obtained data.

Gathered additional information for the reports using Windows NT

tools. Created Web interface to display processed information.

Developed and set up mail notifications to the administrator

regarding any bridge of the Service Level Agreement. Implemented

Web re-direction system, which points clients to view their

reports based on the log-in parameters. This system utilizes

Domino/Web authentication. Tools: Domino 5, LotusScript, HTMLJ,

JavaScript, Lotus eSuite Devpack 1.5 Java applets.

Developed Domino R5 Web Discussion Applications. Created

Web interfaces to view Discussion Threads. Developed server

agents to generate on-demand HTML pages from data stored in the

Domino Discussion Database. Used JavaScript functionality to

improve users' session navigation. Implemented workstation-based

message read awareness. Applied multiple levels of security.

Created Domino user-redirect System. Tools: Domino 5,

LotusScript, HTML, JavaScript.

Analyzed new Lotus products: DIH, Websphere, LHMS. Set up

Lab for installation, performance measurement and debugging of

the products. Created environment for testing network

connectivity and application performance.

Taylor Management Services Inc. - Des Plaines, IL

06/98 - 04/99 Staff Consultant for IBM Global Services,

Schaumburg, IL - Wrote procedure for financial application,

which retrieves data from Lotus Notes database and sends it into

the MQSeries. Designed and implementing the change management

mechanisms for service components. Solved security issues

between opened (Internet) and closed (Intranet) networks, by

using native Lotus Notes security features. Tools: Domino 4,

LotusScript, ODBC, MQSeries. Created Web registration system

using Domino databases. Developed Web interface, that allowed

users to change name, password and personal data. Wrote Web

agent that terminates services on users demand. Tools: Lotus

Notes 4.6, LotusScript, JavaScript, HTML.

Blackwell Consulting Services - Chicago, IL

12/96 - 06/98 Programmer Consultant - Developed Lotus Notes

business and engineering applications. Designed, coded, tested

and debugged new and existing Lotus Notes (R3 & R4) application

programs. Analyzed and improved business processes using

technology. Prepared technical and functional design

specifications. Recommended appropriate technical platforms and

software tools. Assisted in the technical design of web-enabled

systems, including implementation support and data manipulation

procedures. Performed hands-on detailed technical design of

system components based on functional design specifications

prepared by other personnel. Served as technical advisor to the

marketing network, researching and resolving user-related and

application systems-related problems.

Provided data transfer from Access, Excel spreadsheets into

Lotus Notes and wise versa. Used Lotus DataLink 4.0 and ODBC

Drivers. Solved data type and security conflicts. Developed and

implemented Internet-based 'Technology and Software Acquisition'

system for big technological company. System contained: Lotus

Notes 4.5 Domino databases, HTML Web sites. Converted Lotus

Notes v3 and v4 applications into Domino Web applications.

Developed and implemented security on Domino databases.

Designed reporting system for "Badges" Lotus Notes Database.

Used Crystal Reports and ODBC connectivity to create reports.

The system printed badges to be used in a large pharmaceutical

company. Developed "Presentation and Proposal database",

"Client Management Workbench", "Project Tracking", "Call Center

Reference Guide" databases for internal use. Databases were

developed in Lotus Notes 4.5 using the latest features such as

navigators, LotusScript, and action bars. The databases involved

workflow and e-mail integration. Designed Import/Export

procedures between Mainframe extraction flat files and Lotus

Notes 4.5 database using Lotus Script Classes. The system gives

ability to use reporting and replicating features of Lotus

Notes.

Education: IBM Education center Classes, Chicago, IL

09/99, 02/2000, 06/2001

Oakton Community College - Des Plaines, IL

09/93 - 04/94

Moscow State University - Moscow, Russia

09/89 -06/91

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