Customer Service Data Entry
Resume:
SLAVA STARIKOV
Worcester, MA ****2
*******@*******.***
Experience:
Montachusett Regional Transit Authority, Fitchburg, MA 2008-2010
Customer Service Representative (call center)
* Received and answered high volume phone calls from Mass Health clients regarding
medical transportation.
* Verified client’s eligibility for Mass Health transportation.
* Assisted Mass Health clients to schedule transportation for doctor visits, hospital stays,
rehabilitation and therapeutic services,
* Entered clients insurance and transportation information into MART database.
Loomis, Boylston, MA 2004-2008
Money Room Teller
* Provided data entry of customers’ transactions to present detailed tallies of cash.
* Verified amount of customers’ deposits against amount shown on manifest.
Progress Car Rental, Worcester, MA 2001-2004
Accounting Clerk
* Processed accounts receivable, and accepted credit card and check payments.
* Provided data entry for all aspects of customer information.
* Answered accounts receivable phone inquiries and follow up.
GenRad, Inc., Westford, MA 1999- 2001
Software Tester
* Designed and developed test procedures.
* Prepared reports on test progress and defects identification.
AMSA, Marlboro, MA 1997- 1999
Money Room Teller
* Counted and totaled currency received from businesses to verify amount of deposit.
* Balanced daily transactions.
Fleet Bank, Worcester, MA 1996- 1997
Floating Teller
* Received checks and cash for deposits, verified amount and examined checks for
endorsements.
* Cashed checks and paid out money after verification of signatures and customers’
balances.
*Entered customers’ transactions into the database and issued computer-generated.
receipts.
* Balanced cash drawer at the end of the shift.
COMPUTER KNOWLEDGE: MS Word, Excel, Access, Outlook, Windows XP
EDUCATION:
1996 Worcester Technical Institute, Worcester, MA
Computer Design
1999 Boston Computer School
Software test
Fluent in English and Russian
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