Customer Service Administrative Assistant

Jodi-Ann Nicole Melbourne

***** *.*. ** * h S TRE E T • M I R A MA R, F L 33027 • 954-***-**** • J odi-

Ann. Melbou r ne@Hotma i l.com

EDUCATION

SHERIDAN TECHNICAL CENTER Hollywood, FL

Heath Unit Coordinator June 2005

December 2001

Diploma

FLORIDA INTERNATIONAL UNIVERSITY Miami, FL

Business Administration June 2001

December 2005

GPA: 3.5 Major

STRANAHAN HIGH SCHOOL Ft. Lauderdale, FL

Miami, FL Hollywood, FL

Medical Sciences Magnet June 2000

GPA: 3.1

EMPLOYMENT

WYNDHAM VACATION RESORTS Miami, FL

Discovery Specialist November 2006 – June 2009

Review and inform of Vacation Package and try to upgrade existing ownership on every incoming call.

Coordinate and help plan vacation reservations.

Make outbound calls for reviewing and making reservations.

Handle escalated/customer issues calls (acting supervisor).

THE ANSWER GROUP Tamarac, FL

Customer Service Representative April 2005 - August 2006

Explain services and give overall understanding on using cell phone product.

Order and ship replacement phones for damaged cellular phones.

Order upgrades for existing phones and explain warranty options.

MEMORIAL HOSPITAL Hollywood, FL

Health Unit Coordinator September 2004 – March 2005

August 2004

Admit/Discharge patients onto the ICU floor.

Schedule patients tests and lab work.

Maintain and keep track of patient chart and all paperwork.

Answer phones and maintain organized workspace.

Run EKG monitors and collect blood packets.

BARTON PROTECTIVE SERVICES Miramar, FL

Administrative Assistant August 2003 – August 2004

Prepare and Review potential employee applications for FL Turnpike.

Organize and initiate New Hire Orientations, and keep Monthly Uniform Inventory.

Answer phones and complete clerical work for HR Manager.

Keep records and monitor employee progress.

OTHER EXPERIENCE

ABN AMARO MORTGAGE Sunrise, FL

Loan Processor May 2003 – July

2003

Answer calls and inform customers of loan status.

Sort through and review all conditions and paperwork for Underwriters review.

Maintain detailed log of process and calls made/received.

COMPETENCIES AND SKILLS

Computer: Software – MS Office Suite (Word, Excel, Access, PowerPoint), WordPerfect.

Operating Systems – Windows ME, NT, 2000, XP, Vista and 7.

Type: 40wpm

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