Engineer High School
Resume:
*** ********* ****** ? Boynton Beach, FL ***** ? 561-***-**** ?
*******@*******.***
Michael J. Guglielmo
Summary
Experienced computer systems service engineer looking to contribute my
technical experience and customer relation skills to a professional
organization's growth and profitability. I am client-focused with strong
relationship building and strategic planning skills. Management of customer
accounts and computer parts logistics inventory. Flexible and versatile
team player who is very conscientious and motivated and excels in any
professional environment, building trusting relationships with customers
and colleagues, with a reliable and highly efficient work ethic to see all
assignments through to full completion, with emphasis on total customer
satisfaction.
. Field Service Systems Engineer with Hewlett Packard
. (DEC/Digital Equipment Corp - Compaq - Hewlett Packard)
. 28 years of experience with servicing a wide variety of desktop
PC's/workstations, computer servers, peripherals, printers, disk
storage, RAID, SANS, tape libraries, networks/LAN, system software
operating systems and applications. Interacting with and developing
good relationships with system administrators and end users,
maintaining customer accounts, and implementing various service
projects
. Hewlett Packard, Compaq, IBM, Dell, SUN, Cisco, DEC Alpha/VAX,
. Microsoft Windows, VAX/VMS, Unix
Skills and Accomplishments
. Achieved Microsoft MCSE Windows NT Certification 1997
. A+ Certified
. Cisco Third Party Maintainer (TPM) Certified
Professional Experience
. Field Service Systems Engineer 1982 - 2010
Hewlett Packard Computer Corp. Miami, FL.
. Field Service Representative 1981 - 1982
Recognition Equipment Inc. St. Louis, MO.
Education
. New York State High School Regency Diploma, Pleasantville High School,
Pleasantville, NY.
Graduated 1975
. Total Technical Institute, Ft. Lauderdale, FL.
Computer Information/Technology Diploma
Graduated 1981
* References available upon request
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