Customer Service Manager
Resume:
LLOYD A WHITE
Chicago, Illinois 60618
*******@*******.***
Exceptional Financial Manager
Resourceful business strategist and results driven financial manager with
superior financial and business acumen. Unique problem solving skills
incorporate detailed knowledge across multiple disciplines and the ability
to identify issues, weigh potential options, make sound decisions and
implement lasting results for organizational growth. Expert in analyzing
existing operations and implementing effective systems, strategies and
processes for improvement in organizational performance, efficiency and
profitability. Proven leader with an exceptional ability to manage
multiple projects and priorities. Interact productively with diverse
individuals at all operational levels via well developed communication
skills.
Key Skills
CPA
Strategic Planning
Budgeting/Forecasting/Modeling
Financial/Cost/Managerial Accounting
Tax planning
Auditing
IT/Networking/Security/Internal Control
Excel, Word and Access - expert user
Multiple Accounting Software Packages
Payroll, Payroll Taxes and Employee Benefits
Legal/Regulatory
Banking/Financing/Insurance/Bonding
Professional Experience
Emergency Restoration Services, Inc. 2006 to
2010
Chief Financial Officer
Provider of construction repairs, property restoration services and
disaster mitigation to both business and individual customers who have
insurance claims with national carriers. Recruited for a three year
contract to improve the quality, accuracy and timeliness of informational
reporting from owner to banking relationships.
Achievements
. Developed, converted, and controlled financial, cost, revenue and
project management reporting systems to support owner decision making.
Developed departmental procedures to improve administrative
functionality. Trained and mentored personnel on new processes.
. Identified and quantified cost savings of $500K per year in direct
construction costs. Reduced operating and administrative costs by
$250K per year. Restored company to a positive operating cash flow
based on cost savings.
Thrush Investment Company and Subsidiaries 1998 to
2006
VP Finance/Controller
Thrush is a residential real estate developer and construction management
company in Chicago, IL. The company specializes in residential and mixed-
use urban in-fill projects with revenues from $15M to $35M per project. In
addition to multiple development projects, the company also provided
property management services for residential rental properties and
condo/town home associations.
Achievements
. Led initiative to implement the company's first computerized financial
accounting systems for two investment portfolios with a total of 35
operating and holding companies. Developed comprehensive procedures
including job costing, automated draw preparation and payout
procedures, inter-company cash management, and in house payroll
system.
. Proactively developed consolidated company and project cash
forecasting tools leading to accurate estimations of cash flow surplus
and short falls in a timely fashion. These tools were used
successfully to monitor cash flow needs from project and corporate
financing lines of credit as well as private equity investors.
. Enhanced the terms of financing agreements, insurance requirements and
operating contracts to obtain significant project savings. Controlled
project based costs with self developed purchase order system
resulting in an average 13% cost savings per project.
. Reduced corporate cash investment in projects through proper
allocation of payroll and overhead costs allowing for monthly
reimbursements from construction financing lines.
Gateway Homecare, Inc. 1995 to
1998
Controller - Ancillary Services Division
Gateway provided durable medical equipment and home health services to
Medicare, Medicaid, and Private Insurance patients in multiple states
throughout the Midwest. Initial role was that of controller for three of
the companies that were acquired by Gateway. Promoted to lead the
continuing growth of the medical equipment division's financial department
in conjunction with the acquisition.
Achievements
. Maximized shareholder value for three companies sold to venture
capital group. Negotiated improved terms in sale contracts to
increase total cash after taxes received by owners.
. Developed and controlled all aspects of divisional financial
reporting, cash flow, financial analysis and payroll for a rapidly
growing distributor of durable medical equipment with operations in
eleven states. Integrated all newly acquired companies to
standardized procedures on a timely basis.
. Developed budgeting, cost analysis and sensitivity models for use in
business planning, management decision making, and acquisition
appraisals. Performed acquisition due diligence analysis and purchase
accounting for newly acquired companies.
Enterprise Accounting Solutions, PC
1993 to 2004
Provided financial advisor and consulting service to entrepreneurial
business clients and individuals in the areas of general accounting, tax
compliance, information system development, operations and general business
planning.
Publications International, LTD 1991 to
1993
Accounting Manager
The company is a national publishing and media distribution organization
that experienced growth in revenues from $50M to $200M in less than four
years. Product lines included Favorite Brand Name Recipes, Consumer Guide,
children's books and a variety of general interest books.
Achievements
. Planned, designed, and implemented a fully integrated accounting,
order entry, and inventory control system for forty users with
operations in two states. Developed procedures and internal controls
to process all financial and customer service transactions.
. Developed budgeting, cost analysis, and sensitivity models for use in
business planning and management decision making.
Arthur Andersen & Co 1987 to 1991
Senior Business Systems Consultant/Audit Senior
Provided outstanding service to clients of respected international public
accounting firm. Working in the Enterprise Group, obtained significant
experience in the electronics, telecommunications, food processing and
distribution, professional and legal services, rail transportation, and
manufacturing industries.
. Determined management information requirements for entrepreneurial
clients. Researched, designed, and implemented accounting and
operational systems to suit client needs.
. Significant experience with mergers, acquisitions, and obtaining bank
financing for closely held businesses.
. Planned, supervised, and completed financial audits, compilations and
tax returns.
Burroughs Corporation 1985 to 1987
Accounting Intern
The company is an international manufacturer of technology equipment.
Working full time while completing my senior year of university studies,
responsibilities included inventory control, financial and management
reporting, and accounts receivable collections for both district and
regional operations.
Education, Certifications and Memberships
Bradley University, Peoria, Illinois
Bachelor of Arts in Accounting, May, 1987
Concentrations in computer science, statistics, and foreign language.
Continuing Professional Education
Ongoing study of relevant coursework in accounting, financial consulting,
tax compliance, and system development.
Certified Public Accountant
Notary Public
Member, American Institute of Certified Public Accountants (AICPA)
Member, Illinois Certified Public Accountants Society (ICPAS)
Contact this candidate