Customer Service Manager
Resume:
Darrell Sanders
Grapevine, Texas 76051
Summary
Detail oriented credit professional who manages financial portfolios,
performs financial analysis, and identifies cost-savings measures. Strong
utilization of Dunn and Bradstreet reports, personal credit reports,
financial statements and other tools to make sound credit decisions and
known for delivering outstanding levels of customer service. In depth
financial services industry experience that includes credit analysis,
management, commercial banking, compliance, commercial collections,
merchant services, audit and sales.
Competencies
Leadership Commercial Credit Analysis Project Management
Team Development Risk Assessment and Analysis Problem Resolution
Collaboration Financial Statement Analysis Strong
Communicator
Results Oriented Business Loan Restructuring Process Improvement
Portfolio Manager Capital One Bank 3/2009 - Present
. Provided thought leadership to create and implement the first Small
Business Pre-Delinquency team at Capital One
. Led team of Analysts that monitored and determined best treatment for
high risk commercial loans within the Business Banking loan portfolio
. Managed project deliverables and timelines that resulted in department
launch earlier than expected
. Created reporting structure to ensure results were tracked appropriately
. Designed incentive program to drive desired team behaviors
. Delivered project and performance updates to senior executives
Senior Commercial Credit Analyst GE Capital 12/2005 - 3/2009
. Assessed companies credit worthiness through complex analysis and made
recommendations regarding credit limits and risk ratings
. Analyzed and rendered decisions on commercial loan requests that resulted
in an excellent rating for overall credit decisions
. Collaborated with customers to restructure existing commercial loans in
default
. Assisted in the creation of the scorecard model utilized in decisioning
loans in accordance with new risk tolerances
. Partnered with management, sales and dealerships to forge relationships
that exceeded expectations
Business Specialist Bank of America 04/2004 - 12/2005
. Serviced portfolio of diverse business customers to deepen relationships
and cross-sell business banking products
. Analyzed business customer's needs to make effective product
recommendations
. Cross sold business customers personal loans including mortgage products
. Partnered with Treasury Management and Commercial Banking to develop
leads
. Developed new customer relationships by cold calling local companies
Relationship Manager MSC 04/2001 - 04/2004
. Built portfolio of credit card processing customers
. Serviced and maintained customers credit card processing systems
Education
Bachelor's Degree University of Maryland Berlin, Germany
. Business Management with an emphasis in Economics
Military Service
US Army Berlin Brigade Berlin, Germany
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