Customer Service Training

L enworth Parkes Jr .

*** ** ** **, ******* Beach, FL 33060 - ***********@*****.*** Mobile Phone: 954-***-****

Objective

Seeking to excel in a company, combining my love of customer service and my passion for the electronic field.

Education

• ATI Career Training Center- Electronic Systems

Technician 2008-2009

• ATI Career Training Center-Electronics

Engineering Technology Associate degree

Projected grad date 8/11/2010

Skills

• Satellite TV, Computers basic Hardware & Software

• CCTV, Analog & Digital Circuits

• Alarm (pc 16/16),RF

• AV (audio visual), Fiber Optics

• Telecommunication (RJ45, 66 pair block and basic network installation), Logic Levels

• D igital Electronics, Soldering, Cabling, Troubleshooting

Work Experience

2007-2007 FEDEX Pompano Beach, FL

Package Handler

• Sort mail and packages by zip code to be distributed to various companies.

• Place mail and packages in a truck and sorted it according to its location to be delivered.

• Responsible for scanning mail and packages in a timely order.

• Dealt with internal customers to make sure orders were properly handled, also made sure work area was

cleaned by the end of the night.

2004-2007 PRC Margate, FL

Customer Service Agent

• Maintain and monitor customers account and attended to their needs by giving exceptional customer

service.

• Communicated with customers and managers via telephone, also worked with airline software

application.

• Check the customers’ itinerary for frequent flyer miles, if the customer has enough points issue status.

2002-2004 Publix Light House Point, FL

Bagger

• Give assistance to customers when needed in and around the store.

• Package groceries.

• Stock shelves and maintain a clean and safe environment.

• Clean restroom and the entire store before

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