Project Manager Training

L uIgi Tufano

*******@****************.*** 917-***-****

Profile:

I am a highly experienced training and organizational development facilitator seeking a contract position

as a training and documentation project manager, developer and facilitator. I have fifteen years of project

management experience overseeing the development of blended adult learning programs and technical

documentation, including:

E Learning training development both Synchronous and Asynchronous methodologies and platforms, Virtual

Learning Environment (VLE) (Moodle, Blackboard, WebCT, Lotus LearningSpace, CyberExtension, FirstClass

and WebTrain) CLCIMS, LCMS, CMS, OLC, OCW, LSS, SCORM and CMC.

LMS policy and procedures development for standardizing and structuring training operations and performance

for organizational alignment.

Results driven leader at developing and clarifying the training change management transformation vision by

engaging stakeholders at all levels.

Effective performance driven results achieved through gathering training metrics, developing evaluations,

exams and project plans through a Managed Learning Environment.

Use of the Systems Approach to Training (SAT) methodology to improve training curriculum, establish the

framework for implementing computer based distance learning programs and for developing training metrics

and ancillary technical documentation.

My credentials include an MA Degree in Corporate Communications and Journalism, a BS Degree in

International Business and Management and numerous professional certifications.

I have facilitated training and technical documentation offerings for government agencies and many

Fortune 500 corporations, including: the US Treasury Department, USAID, the South African Government,

AOL/Time Warner, Compaq Computers, CTC Communications, Independent Systems Operator, Digital

Equipment Corporation, Foliage Software Systems, Wheelhouse Software Corporation and Dimension

Initiatives Group.

Technical Skills:

LMS/LCMS

LCDS

Writing/Project Management

Adobe Captivate

Adobe eLearning Solutions

On Demand

MS Learning

Macromedia Flash

MS PowerPoint

Adobe Acrobat

SCORM

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Adobe FrameMaker

Visio Professional

Adobe Photoshop

Adobe RoboHelp

Rational Rose

Enterprise Architect

MS Project

MS Excel

MS Visual SourceSafe

HTML

Blackboard

Moodle

ATutor

OLAT

Sakai

GeoLearning

Professional Accomplishments:

Leadership – Improve clients training and technical documentation resources through change

management methodology and by the development of strategic initiatives to implement a performance based set

of corporate goals.

International Experience – Extensive experience working overseas with multicultural groups in Europe,

Africa and South America.

Professor – Ten years of experience teaching International Business, Communications, Management,

Business Writing, ESL and Journalism at the university level.

Languages – Speak fluent English and Italian.

Associations: ASTD, STC, ASTD Boston Chapter, USPA, NEPA, AFIO.

Professional Experience:

Censura Solutions 2001 Present

Tr ai n i n g a n d D o c u me n t a ti o n Deve l o p e r / P ri n ci p al NYC & B o s to n, M A

I am an independent consultant and project manager specializing in the strategic development and

facilitation of innovative customer facing and internal corporate training programs, online training modules

and technical documentation. I am an expert in developing corporate training structures dictated by strict

process and procedures that enable the effective creation of customized training curriculum,

organizational development programs and technical documentation. I have extensive experience

facilitating training change management objectives through the implementation of adult learning

methodologies for the development of effective performance driven training offerings and technical

documentation.

I have significantly improved training performance and organizational alignment for clients by

developing departmental, corporate and individual employee performance goals and objectives that

have increased blended learning productivity and retention.

Dramatically improved customer facing training program for courses offered to customers that

have resulted in increased revenues for many of my client’s.

Facilitate the implementation of effective change management methodologies that have produced

significant results for improving training offerings and technical documentation for many clients.

Develop and standardize corporate training and documentation structure, policies and

procedures, conventions and styles and incorporate a method for collecting essential training

metrics.

Developed blended global training programs that included: initial training needs analysis, creation

of customized curriculum, audience specific exams, pre and post training assessments and

instructor led classroom training as well as online distance learning programs in over twenty

languages for global course offerings.

Saved several clients over $100,000 in one year in language translation costs by implementing a

best practices methodology for translating learning content while improving the quality and

consistency of their global training offerings.

Implement a strict evaluation process for clients in order to build a dashboard of training and

documentation metrics for each change management objective, using the Systems Approach to

Training (SAT) methodology, CLCIMS and VLE.

Past Clients:

Dimension Initiatives Group (DIG) 2005 2010

Contract Training and Technical Documentation Consultant New York, NY

Consulted on numerous projects for DIG over the last five years as a sub contractor developing

training programs and technical documentation for many of their clients where they were the

primary vendor conducting software implementations.

Oversaw the development of training modules and technical documentation for DIG’s custom

software Implementations.

Developed blended learning programs and curriculum consisting of instructor led courses, online

modules, webinars and all the ancillary training manuals and technical documentation for multiple

audiences.

Developed training programs and technical documentation for custom software implementations

to retire legacy systems, SAP implementations, Siebel applications and home grown applications

for multiple global audiences.

Increased revenue from 2006 through 2009 for customer facing blended course offerings by

implementing a training program that proved to be successful through the use of a strict

dashboard of training metrics that resulted in greater customer satisfaction and allegiance.

AOL/Time Warner (RSN) 2003 2004

Contract Training and Documentation Consultant Portland, ME

Acted as project manager for the development of a training infrastructure using the IAD and SAT

methodology as well as the LMS and LCMS.

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Rolled out instructor led and online training curriculum for internal personnel, mid level managers

and executive level managers in the organizational development series.

Created all of the course curriculum for RSN’s online training portal and for classroom instructor

led learning modules.

Developed and wrote numerous technical manuals for their resort communication portal,

including: user guides, installation and administration manuals, quick start guides and all the

ancillary training course documentation, slides and instructional aides.

US Treasury Department 2003 2003

Contract Technical Writer Boston, MA

Managed and wrote a large technical documentation set for the US Treasury Department’s

Pay.Gov web portal which was created to allow corporations to pay their taxes online directly to

any federal agency.

Developed the design, documentation conventions, style and content for an end user guide,

installation and administration manuals, quick start guide and ancillary technical documentation.

Wheelhouse Software 2002 2003

Contract Project Manager for Training Development Woburn, MA

Developed training needs assessments, training development plans and course curriculum for

several of Wheelhouse’s clients during their software implementations.

Created instructor led courses, online training modules and all the ancillary training

documentation for software related to end user training.

CTC Communications 2001 2002

Contract Training & Technical Documentation Project Manager Waltham, MA

Acted as project manager on CTC’s implementation of a string of homegrown software

applications undertaken to retire many of their legacy systems.

Developed training assessments, plans, online and classroom curriculum, instructor led training

courses and distance learning modules.

Created technical documentation to coincide with the training program, including: end user

guides, installation manuals, administration manuals, quick start guides, tool guides and all the

graphics and images contained in the documentation.

Siebel Systems 1999 2001

Contract Writer for Technical Documentation and Training Development Burlington, MA

Managed and assisted in the design and development of the initial release of

technical manuals used by Siebel Application Administrators, Marketing

Administrators, System Administrators and Application Developers, as well as

course curriculum for training Siebel’s customers.

The documentation and training structure I created for Siebel’s course offerings

and technical documentation program assisted in making the training group (that

later became professional services) a revenue generating department that now

produces significant revenue each year.

Digital Equipment Corporation 1997 1999

Contract Project Manager for SAP R3 Training & Technical Documentation Maynard, MA

Project Manager on technical documentation and training curriculum development for SAP R 3

implementation.

Managed the development of training needs analysis, training plans, developed

curriculum, exams, daily lesson plans, training manuals, slides, post training

evaluations and metrics to improve the training offerings for over two thousand

employees.

United States Agency for International Development (USAID) 1996 1997

Contract Project Manager for SA Country Program Strategy Paper Pretoria, RSA

Successfully managed the development of a five hundred page Country Program Strategy

Paper (CPSP) covering proposed aid programs to South Africa for the years 1997 to 2002.

Managed the research, data collection and writing effort for the CPSP for the development of

tertiary education programs and native job training programs for South African funded programs

through USAID.

The CPSP I managed was reviewed by members of the US Congress to assist them to determine

the size of the initial US aid package that was eventually approved for South Africa from 1997

through 2002.

Educational Opportunities Council (NGO) 1995 1996

Contract Consultant for SA Training Redevelopment Program Johannesburg, RSA

This was an NGO and was President Nelson Mandela’s sanctioned project for South Africa’s

country wide educational reform through the Redevelopment Program (RDP) through USAID.

Worked with senior level South African Government Officials to develop and implement

methodologies to deliver adult learning programs and for tertiary educational programs.

This program was funded through the United States Agency for International Development and

was a high profile project during the initial years of democracy in South Africa after the fall of

Apartheid. The program was primarily focused on providing equal opportunity for training and

education for all South Africans.

Central Intelligence Agency (CIA) 1990 1996

Directorate of Operations Boston, MA & South Africa

Successfully served six years with the Central Intelligence Agency and gained a wealth of

international experience.

Obtained my master’s degree through a CIA sponsored academic program.

University Level Teaching Experience:

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Eastern Nazarene College 2001 2006

Adjunct Professor of Business & Management Quincy, MA

Adjunct Professor for the accelerated adult bachelors degree program in international business,

management and technical writing for the LEAD Program, offered through Eastern Nazarene

College.

Technikon of the Witwatersrand 1994 1996

Professor of International Business & Writing Johannesburg, RSA

Worked at the Technikon of the Witwatersrand during and after the fall of Apartheid as a professor

of business and assisted the Technikon in developing new international business curriculum.

Northeastern University 1992 1994

Adjunct Lecturer of Business Writing and ESL Boston, MA

Lectured undergraduate and some graduate level students on international business writing,

business communications, and English as a Second Language.

Lectured foreign students on TOEFL preparation courses, English conversation, Super

Vocabulary and developed curriculum for Northeastern University’s ESL program.

Education:

Northeastern University Boston, MA

M.A. Degree Corporate Communications/Journalism June 1994

Baruch College, City University of New York (CUNY) New York City

B.S. Degree International Business/Management June 1990

Technical Certifications:

Boston University Waltham, MA

Business Systems Analyst May 2006

Northeastern University Boston, MA

Technical Writing April 1999

Northeastern University Boston, MA

Training & Organizational Development September 1998

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