Customer Service Manager
Resume:
Jonathan Van Nguyen
** **** **** ***** . ******, La. 70058 *********@*********.***. 504-458-
2276
Thursday, August 05, 2010
Dear Prospective Employer,
It was with great interest that I read your recent posting. I believe that
my qualifications are an ideal match for this position, and I am confident
I would make a valuable and immediate contribution.
The following are highlights of my qualifications:
. Over 12 years of experience in Production at Sara Lee Corp.
. Excellent time management;
. Ability to manage efficiently;
. 8 years of experience troubleshooting and resolving computer hardware
/ software problems for diverse clients;
. Exceptional leadership abilities with the demonstrated capacity to
build, train, and mentor highly productive and motivated cross-
functional teams.
In addition, I offer outstanding organizational skills. These qualities,
combined with my dedication and tireless work ethic, should enable me to
make a positive impact.
Enclosed is a copy of my resume for your review. Thank you for your time
and consideration.
Sincerely,
Jonathan V. Nguyen
Enclosure: Resume
Jonathan Van Nguyen
12 Lake Lynn Drive Harvey, La. 70058
*********@*********.***
C#: 504-***-****
Objective
Seeking a position using my extensive knowledge and successful experience
where I will be able to utilize.
Qualifications
. Over 12 years of experience in Production at Sara Lee Corp. Able to
direct all operations for production, assembly and shipping.
. Maintain safety compliance.
. Able to work under pressure and perform well in high-pressure
situations.
. Hard-working, goal-driven with the ability to set and meet ambitious
objectives.
. Expert knowledge of inventory control and tracking.
. Lead staff training and direct production assembly.
. Resolved shipping problems.
Strengths
. Strive to always promote high quality, results-driven, prompt and
professional customer service and support.
. Assists customers with hardware and software problems, troubleshooting
and resolving a wide variety of performance problems.
. Build, maintain and repair computer systems to improve speed,
reliability and efficiency of operation.
Experience
1997 - August 2009 Superior, Inc. now Sara Lee, Corp.
Production Operator, Production Lead (Setup), Warehouse Shipping &
Receiving;
Furthermore; Offered promotion to Operation Supervisor in 2002.
. Performed inventory control, auditing and scanning,
unloading, unpacking and pulling orders.
. Knowledge of line equipment and operations.
. Train new hires of equipment and operations.
. Knowledge of computer and scanning equipment.
. Performed troubleshooting of computers and peripheral
equipments, identifying problems and providing
solutions.
2002 - present
Computer Technician
. Repaired, serviced, and replaced parts, boards, and
equipment for Dell, Compaq, Toshiba, Hewlett Packard,
Packard Bell, and Xerox computers.
. Performed troubleshooting of computers and peripheral
equipment, identifying problems and providing
solutions; built and upgraded systems; installed
software; and maintenance for business clients and
the public.
. Installed and gave technical training/demonstrations
on working with Windows and accessing the Internet.
. Installed, configured, managed, monitored, and
troubleshot Windows XP Professional and Windows 2003
Server computers.
Technical Skills
Operating Systems: Windows (98, NT / 2000, XP, 2003 Server), familiarity
with Linux, MS-DOS
Applications: Microsoft Office (97, 2000, XP, 2003) - Excel, Word, Access,
Outlook, PowerPoint
Hardware: Compaq servers, IBM servers, HP servers, Gateway servers,
building custom PC's, hubs, switches, installed and serviced systems
boards, processors, memory chips, CPUs, power supplies, network cards,
cases, keyboards, mouse, CRT / LCD Monitors, video and sound cards, hard
drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drivers,
scanners, modems, cameras, and a variety of printers.
Education
May 2004 Elaine P. Nunez College - Chalmette, Louisiana
Certificate in Computer Engineering Technology
May 2008 Elaine P. Nunez College - Chalmette, Louisiana
Associate of Applied Science in Computer Engineering
Technology
2006 - Present University of New Orleans - New Orleans, Louisiana
Bachelor of Science in Computer Science
Expected Graduation: December 2010
Reference
Mr. Robert Gadola - Cross Road Centers - Manager
Mr. Albert A. DeShazo - Sara Lee, Inc. - Supervisor
504-***-**** x2022
Steve Hoang-Pham- Magic Seasonings Blends -
Contact this candidate