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Customer Service Manager

Location:
Centerville, UT, 84014
Posted:
August 05, 2010

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Resume:

Kathleen N. Roskelley

** * *** *, ***********, UT 84014

Email: abl4iz@r.postjobfree.com ? 801-***-****

Accountant / Auditor

Accounting professional with an excellent, proven understanding of

Generally Accepted Accounting Principles, auditing practices and

principles, and compliance regulations. Strengths include: honesty,

integrity, analyzing and resolving problems, team player, and a strong work

ethic.

Qualification Highlights

Knowledgeable Detail-Oriented GAAP

Microsoft Office Self-Motivated Communication Skills

Professional Experience

Barnes Banking Company, Kaysville Utah

Senior Assistant Internal Auditor

2009 - 2010

Oversaw the on-going work of the Audit Department providing the Chief

Operations Officer the opportunity to return as audit manager to respond

and resolve issues relating to the 2009 Exam and the Written Letter of

Agreement.

Internal Audit Manager 2006 -2009

Responsible for managing the audit staff and all internal and external bank

audits. Based on audit findings, identified specific banks actions to

reduce exposure and risks.

. Implemented top-down, risk-based audits. This approach improved the focus

of both internal and external audit staff and improved the quality of the

audit findings.

. Consulted closely with both management and the audit committee on

specific processes and controls that reduced risks.

. In order to ensure that audit findings and recommendations were

implemented and achieved their intended results, assisted in the

development of an audit tracking system that traced remediation through

completion.

. Developed risk assessments for each auditable area in order to understand

the inherent risk in each area and to determine the most efficient use of

resources for the annual audit plan and budget.

. Reduced the number of internal and external audit findings by writing

audit programs to correspond to federal examination guidelines.

. Scheduled and conducted regular meetings with both management and the

audit committee to furnish timely information on the condition and status

of various bank operations.

. Composed concise "Requests for Proposals" soliciting the services of

qualified auditing firms to perform audits management determined should

be outsourced.

. Assisted examiners and outside public accountants with expeditious

gathering of pertinent materials and information during their audits.

. Completed Advanced Compliance Training with Metavante Regulatory Services

which included extensive training on Federal deposit and lending

regulations.

. Completed Commercial Lenders Shockproof Training which analyzed a

customer's ability to repay a loan by scrutinizing the company's cash

flow statement.

Assistant Internal Auditor

2002- 2006

Monitored and evaluated bank processes and activities. As a result

safeguarded bank assets and promptly discovered and corrected any errors or

irregularities.

. Reported to department managers, senior management and the audit

committee internal audit findings with suggestions to reduce risk,

through more efficient or effective processes.

. Analyzed reports on a daily basis to verify accuracy, completeness, and

appropriateness of transactions that were processed by bank employees.

. Conducted internal audits such as accounts payable, accounting &

reporting, bookkeeping, and branch audits determining the adequacy of the

internal controls.

Kathleen Roskelley Page 2

. Examined monthly general ledger reconciliations to verify appropriateness

of transactions.

. Assisted Audit Manager with conducting and analyzing the results of the

annual risk assessment.

. Completed Fundamental Compliance Training with Metavante Regulatory

Services which included an introduction to Federal deposit and lending

regulations.

J.C. Penney Telemarketing, Bountiful, Utah

1992 to 1999

Customer Service Representative

Provided catalog customers service in ordering and resolving problems with

catalog merchandise. Customer difficulties were resolved in a professional,

brief, and in a timely manner.

. Resolved customer problems through generation of correspondence to

distribution centers throughout the country

. Audited customer service calls for compliance of customer satisfaction

requirements

. Responded to catalog customer calls within the prescribed time by

adhering to the specified company dialogue.

certifications

Completing the Certified Internal Auditor (CIA) certification

Education

Masters of Accountancy, Weber State University, Ogden, Utah

Bachelor of Science, Brigham Young University, Provo, Utah



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